Amazing post sales service. David helped my daughter for more than 1/2 hour explaining how a camera…read moreworks. Try getting that at Best Buy.

Mom & Pop camera shop that's well stocked and has knowledgeable staff who are friendly. This the…read morekind of camera shop you can browse around and enjoy talking shop. They don't pressure you to buy anything.

I just had the rudest encounter with a female employee there. Terrible customer service. Dec, 23rd…read more2025

Was in the store Tuesday June 10 and had a most horrible experience with one of the female sales…read moreassociates - I say sales associate because "customer service representative" is definitely not appropriate for this woman. I've been "helped" by her before and had the same experience, so I doubt it was coincidence that she was having another off day. I came into the store to return a defective item, and there were two women standing there chatting - I was not greeted when I came in and they made no effort to see if I needed any help - I had to approached them and interrupt their conversation (there were no customers in the store). Then one of them decided to acknowledge my presence and proceeded to tell me that the item that was broken was "not their problem, you broke it, not us". I have spent THOUSANDS of dollars at this store and have never returned anything, so when I come in with a product that literally broke the first time I tried to use it, that is not the response to offer. I pretty much said that, she made a phone call, and whoever was on the phone told her to take the return (which I exchanged btw for a more expensive item and paid the difference). This sort of "service" seems to be a bit of a theme in reading the reviews, and as much as I am a loyal Henry's customer, I will really think twice about coming back to Oakville because of this woman's attitude. Perhaps she's family and cannot be reprimanded, but if I owned the store, I'd make sure she knows her attitude is an issue!

Super small spot but Jay is a super adorable older man who you can tell really loves what he does…read more I got passport photos taken here, the price is now 2 for $20 which is still cheaper than the typical Walmart ones and in my opinion the quality is way better. For me the first time I went it was a bit difficult finding the spot in the plaza, so to save future customers from circling around it is near the Popeyes, in the corner next to the bank!

This is just a little hole in the wall run by the nicest man in a shared office space that does…read moreon-the-spot photos and retouching. He has a sign outfront advertising passport photos for a reasonable price, and that's why I went in. In and out in 5 minutes. He took the photo, printed out 2 copies, stamped the backs, and wrote a receipt. CASH ONLY, and the passport photos cost $12 total which I thought was an excellent deal for on the spot. The photos he took were accepted immediately and without question by the Passport Canada office, which is worth much for than $12. If you have ever had a passport photo taken only to be told something is not quite right, you know the benefit of having an experienced photographer take a photo devoid of emotions and then scale/crop/print to the exacting measurements they require. It appears that a large portion of his business model is for retouching old and damaged photos. Basically a professional Photoshopper. I didn't use him for this service, but I do lots of Adobe Photoshop work and his retouches looked pretty good. He had a few certificates apparently for awards. But for passport photos, he is cheap, knowledgeable, and just a nice dude.

My experience from about a couple months ago…read more Needed a spare battery for my camera for an upcoming trip. Nobody else including Olympus had any in stock at the time. I call up Duncan and Wright. Indeed they had the battery. The guy on the phone was quite egotistical that "of course we have the battery, we're your local camera shop" Well the reason they had it in stock is they're price is $20 more than EVERYBODY on it. That's 33% more. So they're in stock because they're too expensive. Of course I bought it though. I was travelling and needed a second battery asap. (I just recently bought the camera elsewhere and they couldn't guarantee that they could get me a second battery in time), and couldn't risk I could buy it when I got to my destination. While not everything is priced as outrageously as this battery, I will not even consider going there after getting ripped off and dealing with their you should only shop at your local guys regardless of price attitude. I have bought gear in the past from Henry's, Vistek, B&H in NYC, and McBain Camera (another Foto Source store in AB) whom all have given me better service at a better price.

Funny how there are no reviews on here since 2016. That is because the staff here is so unfriendly,…read moreand therefore surely has no business. They seem to have a lot of time on their hands looking out the window, worrying about people parking in front of their store. It actually would make it look like they had some business!! I for one, will never shop in this store. Salesman was so rude to me on the phone - wouldn't let me get a word in. Then, he hung up on me!! Very professional. Do yourselves a favour and go elsewhere. They are only out for your money. No customer service here and over priced.

Convenient location if you need to take your passport photos. It's right beside the passport office…read moreand they open at 8 am. Service was really quick to have the photo taken and printed. It was $15 including tax. If you don't mind paying a bit more for convenience then I would suggest this place. If you have time then there are definitely cheaper places, like Costco.

As easy as it can get :)…read more Been here before for my visa photos for trip to Europe and now for my citizenship photos. Always a great experience.

Came here to get a passport photo. I also came here 10 yrs ago, so I recently came back again for…read moremy passport renewal. Service was just as great as the first time I came here. There was no wait and the service was quick, and impeccable. I felt the photos were of good quality, it was a great value to get a passport photo with a fast turn around, I was in and out in less than 15min. They take cash that includes tax, so come prepared. They also have a mirror for you to check your appearance before taking the photo and the staff was able to gently and kindly remind me to move my hair, straighten up, etc to ensure the photo was taken to meet standards. The shop is located in the second floor so look for the sign, walk up a flight of stairs and you'll see the office shortly after getting up to the landing.

My family and I have come here anytime we need a photo for ID. This latest visit was for a visa…read more They knew exactly what the requirements were. They are professional and love their work and it really shows. There's a mirror with combs and spraybottle in case you want to do some last min touch ups. They give directions for hair, pose, as well as some post shoot touchups. The whole process took less than 15 minutes and the photos always turn out really nice. I've had a few people see my passport and ask where I've gotten the photo done. Their prices are great too. My dad got lazy once and went somewhere else closer and he paid more for 1 copy than we usually do for 2. We haven't gone anywhere else ever since. This time I ended up getting two digital photos, but you have the choice of digital or 2 hard copy, and you can always come back later if you decide you also want the hard copy. Keep in mind it's cash only. They also do photo for babies. My go to spot for photos, highly recommend.

Purchased a used item listed on Kijiji. Excellent condition. Smooth transaction, quick order…read moreprocessing and shipping.

Excellent company. Friendly and professional. I have purchased a lot of camera gear over the years…read morefrom Halifax to Calgary and this place is the best. The prices offered for trade-in's are fair and the prices for new gear are excellent. The item was shipped out the next day and they phoned to tell me it was being shipped and how / when it was being shipped. This was much appreciated. Yes, the web site is a bit dated but just ask for a quote and they will e-mail it, then give you a quote number to use so you can order online. Seamless, easy process. This was my first purchase with this company and I will be back for more camera gear. Thanks