We are very grateful to the team at Instaloft who managed to find time between our completion and…read morehouse move to get our attic boarded after we were let down by a rival firm. They had excellent communication throughout. The quote process and inspection was very thorough and we were given lots of choices with advice rather than sales patter. The fitters were fast, professional and respectful of our new house (they brought dust sheets with them, laid them out well and took their shoes off). The system is really sturdy and most improtantly leaves a good air gap between insulation and flooring. The enlarged loft hatch makes getting into the loft so much easier. The light is nice and bright and the switch is easy to reach before you climb up through the hatch. The ladder supplied is securely mounted and the clips make it really easy to extend. It has made access to the loft much easier. We're really impressed by the company and will be recommending them to friends and colleagues.

From the owner: We are a professional approved Loft Boarding and Loft Ladder Installer. Instaloft LTD specialises…read morein Raised Loft Boarding systems especially designed for insulated properties. Offering a wide range of services from Loft Boarding, Loft Ladders, Replacement or enlarged Loft Hatches, Loft Lighting and more. Coverage area includes, Telford, Shropshire, Wolverhampton, Cannock, Walsall, Dudley, and all area of Birmingham and the West Midlands, south of England including Berkshire, Wiltshire, Hampshire and Oxfordshire

Unacceptable Customer Service from Stormclad In May 2023, I…read morehad Stormclad install a new front door for my home. While the door installation itself was satisfactory, I have encountered a major issue with the lock that has led to an extremely poor customer service experience. Approximately two months ago, in January 2024, the lock on the newly installed door stopped functioning properly. I promptly contacted Stormclad to report the issue and request service. Despite multiple attempts to reach them via phone and email over the past 10 weeks, the company has failed to respond or acknowledge my requests for assistance. The lack of any response from Stormclad regarding a defective lock on their recently installed product is unacceptable. As a paying customer, I expect a reasonable level of after-sales service and support, which they have failed to provide. While I have had a few relatively minor issues resolved satisfactorily with Stormclad in the past for previous door/window installations, their complete absence of any communication or customer service in this case is extremely disappointing and unprofessional. I am currently escalating this case through other channels, but I wanted to make Stormclad directly aware that this level of indifferent response to a product issue is detrimental to their reputation and will factor into my decision on whether to recommend or utilize their services again in the future. Please respond promptly with a proposed resolution for having the lock repaired or replaced. A 10 week period of complete unresponsiveness is unacceptable for an issue impacting the basic security and functionality of my home's entrance.

Deposit lost Signed…read morea contract for a conservatory in December and paid a £2900 deposit. We were advised no planning permission was required. Following a survey it was discovered planning was needed and we were asked to pay another £500 for planning costs. The planning application came back in March with conditions attached. We didn't like the changes enforced as this wasn't what we agreed to when signing the contract so asked to cancel the contract. We were told we are only entitled to a £565.60 refund as the company have incurred sales, marketing and administration costs. We have lost £2834.40 through no fault of our own. We cannot have the specification we paid for and we cannot get our deposit back either. No materials have been ordered and we paid extra for the planning application. Had we have know this was the risk we were entering into when signing the contract we would never have paid over our deposit.