1. Minardo's Flooring

    1. Minardo's Flooring

    0

    Frankfort, IN

    Minardo's Flooring

    5.0 (2 reviews)
    Open Open 24 hours

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    Excellent

    Services - Minardo's Flooring

    Carpet installation

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    Carpetland USA

    Carpetland USA

    2.3
    (3 reviews)

    What a miserable experience. They did so much incorrect on what should have been a simple job that…read moreI am likely leaving something out but you'll get the idea. After having an estimate done for our living room, dining room, stairs and upstairs hallway, we set a date for the installation. On the morning of the installation, they didn't show up. When we called, they said that we didn't pay the entire amount up front (even though we paid the deposit and the order said COD - cash on delivery). They rescheduled for the next day and when the installer arrived, he immediately identified that there was not enough carpet to finish the job. And his work order said nothing about the upstairs. (The installer and his assistant were pleasant, hard-working and efficient.) So we had to reschedule to have the work we requested done, because the owner/manager had mismeasured and/or screwed the order up. That occurred the following weekend. The agreed-upon start time of 9 AM came and went, and the new installers finally showed up in the afternoon. A job that should have been completed sometime on the first Friday didn't get finished until the following weekend, Saturday evening. Carpetland butchered this order from the onset. Thank goodness the contractors were competent.

    I haven't even got the job installed and it's ridiculous. Getting flooring for kitchen, bath,…read morelaundry room, I was given 3 different dates for delivery of my flooring. Finally on the third date I called 3 times asking did the flooring come in? Simple question but no they refused to answer that question, they kept saying your on for the 13th. I said I need to know if the flooring is in so we can get things moved out. Still would not answer. I already took out the vanity from the bathroom when they first said 10 days. I have now been without a sink in the bathroom for almost a month. All 3 calls I pushed for an answer and they would just say " I'll check and call you back', not once have they called me back. I wish I could get my money back. I will never ever shop there again. Absolutely miserable experience.

    Empire Today

    Empire Today

    1.8
    (102 reviews)

    Re-floored an entire house. Total cost was a little over 7 Grand. Once the floors were done, my 3…read moreyear old daughter moved a chair and it scratched the floor. I called Empire (they answer with a simple Hello, which was weird for a business) got a case number and was told they would call me back. 2 weeks went by and I finally called back. They said there was a note in my case. The "scratch Resistant" floors are NOT covered under warranty. It's literally 2 panels that need to be replaced and they won't cover it. The sale rep. also was pushy and lifted up his shirt in front of my wife to wipe some sweat. Not a sleeve wipe, a full on here's my belly/chest wipe. My wife was alone with him at the time and felt very uncomfortable. Buyer beware.

    I hate to do this but they leave me no choice…read more.. Empire Today Flooring: Do not use this company for wood flooring. Their promises are lies. Their work is shady and unprofessional. Their customer service people are great but anyone actually responsible in the company is insanely hard to reach by phone. They rarely reply to messages left and they purposely postpone appointments to push through warranty time limits. They are criminal in their pricing and should be removed from the Better Business Bureau! Do not get drawn in by their charming sales reps. It's all show and no substance! I have been fighting for almost two years to get the $4,000 floor I purchased right! It's infuriating. I am disabled and am at risk for falls.

    Minardo's Flooring - flooring - Updated July 2026

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