Not a real business. Takes deposits never starts the work. Police report has been filed.read more

From the owner: My specialty is in flooring and electrical , but I am skilled in every construction trade, with…read moreover 20 years experience in most , I do everything from A-Z, and I di it at a much cheaper rate

Edward was supposed to measure my kitchen, which would have taken 10 to 15 minutes. We had to…read morerearrange my appointment once, but he totally ghosted me on the day we agreed on. I tried several times to contact him via text and phone calls. I had to work that afternoon, so I told him to forget it. So far, I have not received any kind of acknowledgement. I found someone else to do the job.

From the owner: At Family Flooring Indy, we make your flooring vision a reality with unmatched expertise and…read morededication to quality. When you book with us, you’re choosing a trusted partner who prioritizes your needs, provides transparent pricing, and guarantees exceptional results. From helping you select the perfect materials to ensuring flawless installation, our team is committed to excellence every step of the way. Plus, with our 6-month warranty, you can have complete peace of mind. Transform your space with flooring that’s built to impress—schedule your project with us today!

Floor fashions did a great job installing plank flooring- hard working with attention to the…read moredetails. The job wasn't easy but they feathered in existing floors perfectly.

Literally just pulling out my drive and I wanted to be sure this crew got the well earned 5 star…read morefor their service. The staff all the way from the sales counter to the two installers were very knowledgeable. Their timing was right on cue for measuring and installing. These employees are very professional, yet made time for small talk....making it a personal small business. We will definitely use their expertise service again.

We've been searching for new bathroom flooring and decided to check out Flooring For You in…read moreBrownsburg. The store is easy to find, and it sits on North Green Street next door to Applebee's. They carry a large selection of beautiful waterproof flooring, carpet, and area rugs. We were greeted by two friendly clerks as we entered. After discussing what we needed, she directed us to the correct side of the sales floor. I was very happy with the waterproof flooring selections I found throughout. The samples are large, and the description, dimensions, manufacturer, and warranty are on the back of the sample flooring. They allow customers to take samples home to view in your lighting and decor. You have to provide a valid credit or debit card, which they put on file. It is destroyed when the samples are returned. I first took 3 samples home because I was certain any of the 3 would be perfect. Well, that was a bust when I placed them on the bathroom floor. All 3 would have worked if necessary. However, something didn't feel right. So I returned the samples and brought home 3 more, and 2 of the 3 were perfect, so I wanted to test the lighting throughout the day and night. The good news was that the flooring brand I selected was on sale and saved us some money. I made my final decision and we ordered the flooring. They told us the flooring would take 10 days to arrive. When the clerk wrote up the order, he informed us of a $100 shipping fee. My husband would have walked out, but he knew I wanted the flooring, so he paid the statement. The flooring arrived within 10 days in perfect condition. I can't comment on their installation process because my husband installed the flooring. They were great to work with, listened to my concerns, and addressed each of them. The samples are larger than the other stores we visited. The sale was helpful, and several of the name brands were on sale when we ordered our flooring on May 9, 2023. I will return to Floors For You when we replace the carpet in 2 of our bedrooms. Shipping fee or not, it was a simple, stress-free process. Check them out.

I reached out to FFY in March, 2024. Colleen was good and patient with my mother as this was an…read moreinsurance claim and my parents wanted me to be there when they went to FFY. I got into town in May so we went to FFY. The first sample we saw was perfect. We were also shown a second because Colleen though the second would hold up better with our rolling chairs. We chose the first. The sample was at an angle and we said we like this better because of the angle and color. I took my parents check for half in a week later and signed the agreement with David (Colleen was out of the office). He got us scheduled before I was heading out of town which we greatly appreciated. When the independent contractor (Justin) arrived on June 6 he told my mother the floor was not in the contract to be laid at an angle. I called Colleen to see what happened. She said the contract did not say the floor would be angled. That to do that would cost $1500 extra (extra material and labor). I said I understood that but that I would like a courtesy discount. She said she'd call me back. When she called back she had the actual new quote (which I didn't request). I said we're not interested in the angle any longer due to the cost and not having anytime to make the decision about spending more money. She then passed me to the owner, Lori. THIS IS WHEN THE PROBLEM REALLY STARTED. Do Not Use this company due to the owner and her response and treatment of me. She said they did NOTHING wrong. I tried to explain that my parents don't have the extra $1300 to get what they thought they were getting. They were very disappointed. Lori twisted my words and said I wasn't going to pay the remaining balance due. I NEVER said that. I said it was too difficult to suddenly spend an additional $1300. I said as a courtesy for their disappointment at not getting what they expected, we'd like a courtesy discount. I pointed out that Colleen screwed up. We said we wanted it angled. We did NOT realize there was special terminology to have a floor angled (we are the lay people). Lori would NOT even admit that Colleen made a mistake. Lori yelled at me and said if we don't want the floor then just cancel (of course she never mentioned refunding the $1300 we had already paid them). Of course, we didn't want it cancelled as my parents had their original carpet torn out since February, 2024 and the basement was just cement. Most rude owner of ANY company I have ever encountered. I will NEVER return and NEVER recommend this company. We had used FFY in 2000 when building our 5,000 sq ft house. At that time Lori's father ran the company and we had no problems at all. All in all the floor and Justin the installer were great. Colleen and Lori not even being able to admit they made a mistake and the unprofessionalism of the owner made this the worse transaction I've ever encountered. BEWARE!

Great job with our bathroom floor, looks great and the floor feels so much more structurally sound…read morethan before. No more soft spots to fall in and the water damaged wall has been repaired and looks so much nicer than before. They definitely put extra effort into their work.