Amazing! The staff are very knowledgeable, helpful and friendly! No need to look anywhere else!read more

The best place ever!!!! The people here are so knowledgeable, competent and pleasant.....they are…read moreexcellent at what they do. They keep in touch with you and tell you everything in detail. Very reasonable and so fair. They are FABULOUS. Don't go anywhere else, ever!

Nice place to take your watches when you need new batteries. Friendly owner that's at the drive…read morethrough window.

From the owner: Watch Battery Express is a full service watch and jewelry repair store with the convenience of a…read moredrive-thru. We strive for the best in workmanship, repairing everything as if it were our own. Battery replacement in your quartz watch usually only takes a few minutes at our drive-thru window. We offer a quantity discount on 3 or more watch batteries installed. All installed watch batteries and watchbands carry a 1 year warranty. Quality jewelry repair is also available from our shop for your fine jewelry.

Excellent service repairing my prescription sunglasses! They…read moreare one of my favorite pairs of glasses and I didn't think they were fixable I couldn't be happier Wonderful people!

I broke the arm spring on my $900 prescription glasses. My eye doctor said they couldn't be fixed…read moreand I had to buy a new pair. I found the "Eyeglass Doctor" online and the reviews convinced me to stop in. They assured me they could fix them and quoted me $82 w/tax. It was a bit more that I expected but still less than 10% of what new glasses cost. The only bummer was the wait. I was told three weeks at dropoff because of a backlog of repairs, but my claim check said five weeks. Since I had a backup pair to wear I decided to wait, plus I figured they must be doing good work if they're so busy. The wait was worth it - the repair was very well done and my glasses fit great again. I would absolutely use them again and you should too.

Arrived 10 minutes prior to closing to have back of watch removed (special tool require). I had the…read morereplacement battery in hand. Clerk was beyond useless. All she had to do is twist the back off the watch and I could do the rest on my own. It would have taken 1 minute with the correct tool wrench. She made every excuse to avoid providing customer service. She was not busy with any other customer at the time. She has a whiny nasally voice that makes you cringe. I will be complaining to the manager about the lack of service tomorrow.

I am appalled at the response by the business owner! In the first instant, perhaps he knew where…read moremy wayward watch was for months, awaiting repair. The staff manning the Masonville kiosk did not and I kept returning to them or phoning them to get an update. In this latest issue, It was the new battery that went in that did not work. Not the watch. The staff member said to me the watch drained the battery. This battery did not move for a single second. The Bay replaced the battery and the watch has been working ever since. Kindly ensure you get correct feedback from your employees.

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.