Needed a new battery, cleaning and removing a link, walked around for about half an hour, came back…read moreand everything was sorted out to perfection.

I recently needed repair for my Seiko watch. The two female employees that normally work at the…read moreGreat Northern location were extremely courteous and efficient. I have shopped at this store many times over the years, and most of the time this store is understaffed with many people waiting for service. Because most companies have a hard time finding good employees these days, I find most customers are generally impatient and rude. In my experiences, these two employees are friendly and do the best they can under the circumstances. I will continue to patronize this store for watch services.

Could not recommend Olivia and the team at Kleinhenz enough. She made everything for my fiancé and…read moreI incredibly easy, plus she is funny and very easy to get along with. Not once did I feel pressured into buying anything like other big name jewelry stores have done with us in the past. For anyone looking to get rings for their big day, walk into this store and ask for Olivia, you will not regret it.

I would not come here for repairs. We bought our platinum wedding set here and they quoted the…read morerepair of a crack and prongs at $1800. We went to another jeweler recommended by a friend and they checked it thoroughly, showed us the damage under a kind of microscope and fixed the ring, including the crack and prongs for $300.

Amazing! The staff are very knowledgeable, helpful and friendly! No need to look anywhere else!read more

The best place ever!!!! The people here are so knowledgeable, competent and pleasant.....they are…read moreexcellent at what they do. They keep in touch with you and tell you everything in detail. Very reasonable and so fair. They are FABULOUS. Don't go anywhere else, ever!

Took in 2 watches, one to get links taken out and one for new battery. Both were done in a day…read more Great service. Highly recommend.

Owner is knowledgeable. Knows what he is doing but is very rude. Very arrogant. Not sure what…read morehappened to deserve his rudeness anytime I have been in there. Has done work on watches and changed batteries in the past for me but I'm not going to be made to feel like an intrusion or that he's somehow doing me a favor with gracing me with his skill to change a watch battery or fix a watch. Didn't have a scene or blow up but I will never go back there again, nor would I recommend it. He definitely knows what he is doing and does quality work....just not worth the hassle of his personality...John Tsangos jeweler does the same types of work on watches....TSANGOS super friendly.... It's just a much further drive for me.... Tsangos prices are much more reasonable as well... just my opinion.... Maybe others have different experiences...thanks

Sized a watch bracelet for me while I waited. Great service and company also fast. Great selection…read moreof jewelry and chains. I'll definitely be coming back.

I wish I could say my experience with Chester's was a good as everyone else's on Yelp…read more I took my watch in mid July and the first odd thing I experienced was his aggression when I refused his down payment system. He insists that all of his customers pay $50 before he even fixes the watch. His store is full to the brim with watches that have been fixed but never picked up. He blames it on customers I blame it on his poor communication and customer service. After waiting 2 and half months for him to fix a cracked crystal. He left a voicemail saying it was ready to pickup. It took me 6 calls, 3 voicemails, and two visits to his store before I could get a hold of him. When I finally was at the store to pickup my watch he went in a tirade because I didn't have the small slip of paper with me with the job number on it. The problem was simple and was solved when I suggested that he look up my name or phone number instead of the job number in his records. To cap all of this off, his rudeness throughout all of this process was constant. As a customer, I got the impression that he didn't care at all and that I was an inconvenience when I had been nothing but responsible and polite. I encourage anyone to go somewhere else.

I am glad I bought my gold before this last rip. The US regime is on its last legs and has printed…read moreUSD into oblivion. Stock market, gold, housing haven't made tremendous gains, it is just our dollar is losing power. I used to shop at Dewitt downtown, it is too much trouble to find parking etc... Last few times in there it was too busy to get a word in. I took a few pieces here to have them repaired. Very fast on the repairs. Now I can walk around with my ten chains on like Drakeo the Ruler. Just hope I don't get robbed. "Ten chains on, my neck hurt."

I visited here a few weeks ago and have been meaning to make a review. I came in with a broken…read morechain and they quoted me $35 for the repair and about 3 days, which is the best price and time I've ever been quoted on a repair. After one day they called me to tell me it was already finished. They then proceeded to only charge me $20. I immediately told everyone I know about this place, I wish I could give them 10 stars. Amazing people amazing service.

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Blink and you'll miss it. Nice guy though and very knowledgable. Replaced my band and added a link…read moreall at very reasonable prices. Had a lot of good info for me.

Went here out of suggestion from my local jeweler. He said this guy was the best in the area. I…read morebelieve him. This guy knows his stuff. Very pleased. Very affordable. Just needed a battery replacement and a few watches resized. It was easy to miss this place and it's pretty run down. But if you want a local expert. This is the place.