We were looking for a used car for our teenage son. After visiting multiple other dealers around…read moreButler and Cranberry we walked into Baglier Mazda pretty frustrated with the entire car buying process. We had a particularly bad experience with very pushy sales people at another local dealer. We met Shawn and our outlook on the process changed dramatically. He listened to what we were looking for, respected the budget we gave him, and helped us compare options which ultimately helped us land on the perfect car for our son. We also worked with Jason on a day that Shawn was off and the continuity of service never changed. The entire process from looking to paperwork and pickup was easy and painless! We will go to Baglier Mazda first when looking for our next car.

Bought a jeep rubicon. Even though I was told I would get free inspections as long as I owned the…read morejeep, it was not inspected when they sold it to me. Did not notice for a week. Took it to my own mechanic and it failed. No license plate bulb and the kit was missing to put one on. Door stop for the tail gate is missing. Had to pay extra to have them wire a universal license plate bulb on plus the inspection. I feel these things should have been taken care of before they sold it

Best car buying experience I've ever had. I absolutely hate having to get a new car, but Jared at…read moreTower made it incredibly easy. We found the car online and drove to Pittsburgh from Cleveland to trade in our old vehicle and pick up the new one. We told him exactly what we were looking for and he found it. By the time we got down to pick it up, he'd put on new Pirelli tires and replaced rotors and pads. Car was spotless. Finance process (worked with Deb) was easy and every employee was very friendly. This is a low overhead place which seemed to keep prices down. Not a fancy dealership but a great selection of cars coming off of two or three year leases with very low mileage. If you're looking for a luxury brand but want somebody else to pay for the depreciation, Tower Auto Sales is the place to go!

Mike is a liar. This place absolutely ripped me off. They pride themselves in "40 years of…read moreownership" but lets just say that the kids don't treat customers with the same care that their parents did. Stay away!!! Don't get scammed like I did!

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

Moved to Pittsburgh recently and had purchased my Cayenne in Maryland. I went in for a check…read moreengine light and knowing that if you don't buy a car at that dealership, you're not treated well... Well For not purchasing the car at that dealership, they (especially Nate) treated me like I bought the SUV there. Not only did the fix that problem, but installed the latest PCM, and fixed two other recalls. NO Questions asked. Just a great experience from their service department!

i bought a 2017 Mercedes GLE350. they gave me a printout of the specs and didnt put that the front…read morepassenger seat didnt move and all 4 tires were not replaced and 1 yr later i have to get 4 new tires also my left lowbeam went out 2 months after getting the car. they did no maintanence on the vehicle before selling it includng replacing the tires this is my 2nd review DONT GET A USED VEHICLE FROM HERE!!!

Bonnie & Pete were very easy to work with and knew a lot about Porsches! It's almost 3 years later…read moreand I'm still ecstatic about the car I bought from them.

This is the best place to buy a quality used automobile. Dan and his lovely wife took the time to…read morehelp me get a great car. I've never met a car dealer so trustworthy, I ain't blowing smoke either. A lot of sales men should take a page out of there book. Grace and compassion is something you don't see with these types. I am truly pleased with my purchase and the customer service I received

Well considering it is the closest dealership to me, they do a marvelous job with my Clubman. Easy…read moreto set an appointment, easy to find, and the staff is stellar.

My Husband and I have bought many new and used vehicles over the years. Never have we had as…read morepleasant of a buying experience as we did with Kyle at Mini of Pittsburgh. From the minute we walked in the door we were greeted and treated like family. Kyle went above and beyond to make sure we were happy with our vehicle and his attention to detail was much appreciated. All of our requests were met with nothing less than an attitude of straight accommodation and a smile on their faces. When it came to the sales documents we were in and out. I have never spent less time with the documentation portion they make it so customer friendly and stress free. We highly recommend BMW/ Mini of Pittsburgh. We would have given 6 stars they deserve it!!!

Came in for safety and emissions inspection. Called on Friday, got an appointment for Monday…read moremorning at 7am. Done in about an hour. Staff was friendly and straightforward about the process and pricing. Walking distance from Oakland, which is a huge plus. Will be back next year.

I walked in to ask about oil change availability and information. The front desk lady with an awful…read moreattitude told me, "You can Google it on your phone." I responded, "Okay, thank you," but she didn't even look at me. This was very rude and unprofessional.

Update to my original review- I was able to work with the General Manager who listened to my…read moreconcerns and resolved my issue. I appreciated his professionalism and commitment to customer satisfaction.

We had very high hopes for our experience with CarShop, especially because everything started off…read moreso well when we purchased our vehicle. Unfortunately, about three weeks after purchasing it, everything seemed to go downhill. We started noticing that the car wasn't running smoothly and eventually got to the point where we genuinely did not feel safe driving it. It was also failing to do basic things properly, which led us to contact CarShop and bring the vehicle back on Monday, July 13th. When we dropped it off, we were told, "You probably won't hear anything until Wednesday, July 15th." However, the following day we received a call from a woman telling us that our car needed to be sent to Chevy because there was a recall on it. This was extremely frustrating because NOT ONCE during the purchasing process were we informed that there was a recall involving the transmission. To our knowledge, the vehicle was sent to Chevy on either Tuesday the 14th or Wednesday the 15th. From that point forward, communication was extremely disappointing. We were never told which Chevy dealership our car was sent to, we received little to no updates unless we called ourselves, and we were given very little information about what was actually happening with our vehicle or when we could expect it back. About a week later, we called asking for an update and again received very little information. We also made sure to let them know that we would be leaving to go out of town on July 31st. We were told, "Oh, it shouldn't take any longer than two weeks." Throughout the following weeks, we called multiple times trying to get updates and continued reminding everyone we spoke with that we were leaving town. Then, on July 30th, we received a phone call saying that the rental car we had been given had been sold and needed to be replaced. They did come to us and exchange the rental, which we appreciated, but the overall situation was already frustrating considering we had been without the vehicle we had JUST purchased for over two weeks with very little communication. On the morning of July 31st, I called around 8 a.m. because I needed to get something out of our car before leaving town. Instead of simply telling us where our vehicle was located, someone was sent to go get the EZ pass for us. Again, while we appreciated them doing that, it was frustrating that we still weren't being told where our own vehicle was or what was happening with it. I specifically explained that we would not be home after 12 noon that day and that if the vehicle was finished after that point, it would have to sit there for over a week until we returned. After weeks of waiting and calling for updates, we received a call around 4 p.m. THAT SAME DAY saying the vehicle was finally finished. We also later found out that additional issues occurred while the vehicle was being repaired, which we were not informed about until after the fact when WE OURSELVES read the maintenance reports. Overall, this was an extremely frustrating and disappointing experience. We understand that recalls and repairs happen, and some things may be outside of CarShop's control. However, communication and transparency are absolutely within their control. We should have been informed about the recall from the beginning, told where our vehicle was being sent, updated throughout the repair process, and notified about additional issues as they happened. After having such a positive experience initially, we are extremely disappointed with how everything was handled once problems arose with the vehicle.