Title: CUSTOMER SERVICE - INFLATING PRICES BEFORE A SALE?…read more I visited Macy's on July 25, 2026, and was excited to browse the Last Act clearance section. While shopping, I found what I thought was an incredible deal: a Mickey Mouse Cartoon-Themed Mid-Drift Sweatshirt. The receipt showed a regular price of $64.00, marked down to a final purchase price of $9.46. I was thrilled with my find and couldn't wait to wear it. However, when I got home and removed the tags, I decided to look underneath the clearance stickers. To my surprise, the original manufacturer's price tag showed the sweatshirt was actually priced at $60.00, not the $64.00 regular price reflected on the receipt and sale tags. As a customer, I found this very concerning. It's not about the $4 difference. It's about transparency and honesty. Seeing a higher "regular price" advertised than what appears to have originally been on the item's tag raises questions about how discounts are being presented to customers. I understand prices can change over time, and retailers may have different pricing structures. However, from a consumer's perspective, it feels misleading when the advertised original price used to calculate a discount is higher than the price shown on the product's original tag. Customers should be able to trust that sale prices and savings are being represented accurately. Because of this, I have already contacted Macy's Corporate Customer Service and provided photographs of both the receipt and the item's barcode tag for review. Again, this is not about the amount of money involved. I still received the sweatshirt for a great price. This is about the principle of the matter and maintaining an honest, transparent shopping experience for customers. Retailers should strive to build trust, not create doubt about whether advertised savings are truly what they appear to be. I hope Macy's reviews this situation and provides clarification regarding its pricing practices. Rating: (2/5 Stars) Great clearance find, but disappointing concerns regarding pricing transparency and customer trust.

I generally avoid department stores, but my wife needed a dress and prefers to try them before she…read morebuys, so off to the mall we went. After a couple of other stops, we finished at Macy's because we knew that if no one else had what we were looking for, we'd find it there. We probably should have saved time and just started at Macy's. The team was extremely helpful, routing us to the right places and sizes, making recommendations, helping me find sale items, etc. Hoda was particularly helpful, helping my wife find appropriate sizes when the ones she picked didn't work (women's sizes are crazy, a number should be the same across all items) and getting us checked out in a timely manner. We came for one item and, thanks to a couple of sales, left with three. I probably won't have much use for the women's dress section again, but I'll be coming back to Macy's specifically because of the service we received.

Came here for a garment rack. My friend suggested Wally World, which is where he collected his…read morefrom, and it worked out well enough. Pretty easy to assemble, and even end up returning to exchange one which was a little defective, the exchange was# simple, I did have my invoice in hand. And I returned back to get a third one. It does the job, so no complaints there. Glad I beat the crowd! Pretty much in and out.

The WORST of any Walmart I've ever used. Online ordering is a joke. They don't follow delivery…read moredirections if they even deliver at all! Can't reach anyone at the store. Phone rings until they tell you to call back another time. Even the operator doesn't answer!!

One of my favorite places full of diversity, friendly and welcoming vibe in the Houston area! It's…read morea great family area! Lots of shops and eateries... a nice stroll all over the area. You can do everything here! Workout, dinner, dessert, shop and enjoy life! What more do you need! Lots of garage parking and street parking in selective areas.

Some nice dress shops for teens. There are 2 parking garages. Love the power bowl at Cyclone…read moreAnayas! Walkable to restaurants and shops, but be careful.....lots of traffic!!

Great location. Friendly staff. Wonderful prices. Great selection! The options are endless and the…read moreprices are extremely reasonable!

Love this place!! Only true store around my area of Town. Great customer service! Awesome selection…read moreof stuff!

Wow, I just love this place! The store is hit or miss with onsite bargains. As I was looking at…read morethe racks, everything was a bit jumbled today but that might be from all the holiday sales. I have found it is easier for me to buy online from Nordstrom or Nordstrom rack and pick up easily by the dressing rooms. The staff are helpful and quick to get my items for pick up and also very easy returns. I'm here so often that I'm glad to see the same staff. Great value for buying for yourself and gifting to others. I do recommend you have them open your boxes for pickup there as I was missing an item one time and the manager quickly refunded for me the jeans. They do sell stuff in store that is not available online.

I had a defective pair of sneakers (the sole was peeling off) and called the store to ask if I…read morecould return them. The associate I spoke with said she checked with her manager and that they'd honor the return. I stopped by the store the next day with my receipt and the sneakers, explaining that I called the day before and was told to bring the shoes in. The store manager refused the return and said it's not the store's job to manage defects. After leaving the store, I called the Rack customer service number, who absolutely said the store should've taken the return and given me a refund. Do not go to this Rack...it's messy and disorganized, anyway. The other locations in town are way better.

Nice clean mall with plenty of parking. Good selection of…read morestores and dining Great for a casual outing or just running last minute errands

Malls have been on the decline since 2020 and this is no doubt one of them. In terms of foot…read moretraffic, it's still quite busy but it doesn't feel nice or comfortable like it was used to. The interior is stuffy, almost like they can't afford AC. This is the main mall in the area outside of the Galleria but we try to avoid it when we can and only come to try on certain items or to return online items.

We had an amazing day out searching for good finds and bargains. Tjmax never fails, I found things…read morefor my girls and my mom found a bunch bag on sale.

I know they say West Gray is the best location, but I like this one better. I always find something…read moreawesome here. The service is top notch, the selection is exclusive and the store is always neat. Don't tell a friend because I don't want it to get to busy here ;)

This store has remained consistent with being fully stocked, and I can count on them to have what…read moreI need. It's a journey to get here unless you live in the area so it's not as easy to access. However, the lines can be long but I notice they have several staff available at the register unlike other locations. Therefore, you are not waiting long. I was able to find a frame that was perfect for the idea that I had. I ended getting two to see which one would work best. They do not have a Runway location here. Overall, I do like visiting this location when I can! Parking is no issue as they have a huge lot, as they are located in strip mall. The value was great for my frames.

Tanika or Amika it was 10:45 they close at 11 on our way to check out she's telling us like we are…read moredogs common up we're about to close it's about to be 11. Starts having attitude and screaming at us saying I don't care. We didnt believe she was talking to us so we ask her if she was talking to us and she goes "yes, I'm talking to you"; does a motion with her hand to keep going. We tell the manager he was very understanding, but the experience was not good over all.

Not the one owned by Timberlake... that's JT Penney…read more This is probably my favorite JCPenney in town, and long may it be here. It's at Memorial City which is a great and massive mall and always a good place to visit for shopping and fun and people watching. Much like Lou, I had a wonderful experience with the sales people here and that's why I give a store which is overpriced and somewhat antiquated a 4-star rather than my usual two or three for this type of big box chain.

Filthy store. Came in right when it opened and it was clear they have had no janitors cleaning it.read more

It's All About You is all about boutique clothing in this little store on Memorial…read more If you're looking for something fun and fancy to wear that you just won't find in the regular department stores, this place should be on the top of your boutique shopping list. Along with the great clothing items they have throughout this well stocked but not cramped little shop, you'll find fun accessories and a few things for your home. My daughter was even able to find the Webkinz cat she'd been looking for here so everyone left happy. If you're not on the West side, check out the other location on W. Alabama - sure to please the boutique shopper in you.

From the owner: Women's boutique, specialty "one of a kind" clothing, jewelry, purses and accessories. Some brands…read morethat we carry are: Lysse Leggings, Lior, Jade/Joy Joy, Joseph Riokoff, Mesmerize, IC Collection and Sharon Young.