the care is great! The exception to the great care is the fact if you attempt to call to get any assistance you can forget it. Their English isn't great and they are at some kind of call center. The Only way to get assistance is to go to the office in person. It should not be this difficult to get a few questions answered. Horrible customer service The doctors and PA's are great. Just do not attempt to call to get any kind of questions answered. read more

l Complaint Regarding Incorrect Procedure Authorization, Billing Issues, and Lack of Management Escalation To Whom It May Concern, I am submitting this formal complaint regarding my experience with Minivasive Pain & Orthopedics and the handling of my upcoming injection procedure. During my initial consultation, the physician informed me that I would require a steroid injection and that a future appointment would be scheduled for the procedure. After meeting with the physician, I spoke with a staff member to complete the scheduling process. During that conversation, I was specifically asked whether I wanted anesthesia during the injection. I clearly stated that I did not want anesthesia because I have received similar injections in the past without anesthesia and did not feel it was necessary. Later, I was contacted and informed that my procedure had been scheduled with anesthesia, resulting in a significantly higher patient responsibility amount. I was told my out-of-pocket cost would be approximately $800 or more because anesthesia had been added to the procedure. I immediately contacted your office to explain that I had specifically declined anesthesia during my visit. Rather than correcting the issue, I was repeatedly redirected between departments. I was told to contact financial services. Financial services then advised me to contact the referring physician. When I contacted the referring physician's office, they confirmed that they had not ordered anesthesia and that no anesthesia request was included in the referral documentation sent to Minivasive. As a result, I have spent considerable time attempting to determine who added anesthesia to my procedure and why. No one has been able to provide a clear answer. More concerning is the fact that I have repeatedly requested to speak with a manager regarding this issue and have been unable to reach one despite multiple attempts. My concerns are as follows: 1. An anesthesia service appears to have been added despite my explicit refusal. 2. No one has been able to identify who authorized this change. 3. I have been redirected between departments without receiving a resolution. 4. I have been unable to speak with management despite multiple requests. 5. The lack of communication and accountability has delayed my care and created unnecessary stress and financial concerns. I am requesting: * An immediate investigation into how anesthesia was added to my procedure. * Written confirmation regarding who authorized the anesthesia order. * Correction of any inaccurate documentation. * Review of the billing estimate associated with this procedure. * A direct response from a Practice Manager or senior administrator regarding this complaint. I expect a written response within a reasonable timeframe. In addition, I have been experiencing significant pain for approximately 24 hours a day and am seeking this injection to obtain relief and improve my quality of life. Instead of receiving timely treatment, I have been forced to spend my time making repeated phone calls between different departments attempting to correct an issue that should never have occurred. The ongoing confusion, lack of accountability, and inability to obtain clear answers have caused unnecessary delays in my care and prolonged my suffering. It is extremely frustrating to feel as though I am being passed around and forced to participate in a bureaucratic process while I continue to live with ongoing pain. My focus should be on receiving the medical treatment I need, not trying to determine where an unauthorized anesthesia order originated. Sincerely, Djibril Sagna read more

I go to Minivasive Pain & Orthopedic on Greenhouse road and Dr David Nguyen is my pain doctor. I have been going to him s my Spinal fusion surgery and it was the best decision I ever made. Not only does he have a great bedside manner but actually listens to your needs and concerns . Dr.David is a remarkable doctor and goes out of his way to make sure you are getting the right x-rays., treatment, referrals and medication that is needed for your particular condition. I have come such a long way since he began my treatment after my surgery and I have him to thank for all the strides and mobility accomplishments I have made . He is the best . read more

I was on hold for 20 minutes to schedule an appointment and the person I was talking to hung up on me!!!!?

Good care good quality helpful and quick visits everything was nice and clean and kind establishment

My number one Doctor Hai Nguyen is the best doctor in all of the facilities they have. He literally listens to me and then go over my treatment plan. If I need emergency appointments I can go over whatever he is and get seen. If I could give him a 100 stars I would.The care I receive is awesome I am being treated for my back hands and shoulder. And not one complaint. D.Freeman my favorite doctor. read more

This review is regarding Dr. Edmund Choi, not any of the other Doctors or Staff. I've had previous experience with Dr. Edmund Choi and that experience left me astounded! He performed lumbar fusion surgery on me in June 2024 with a different medical group. If I had known how he would end up treating me, I never would have used him. The straw that broke the camels back was when he repeated things back to me that I NEVER said because he wasn't listening! Then told me on a phone call that people were walking out of the office because he was on the phone with me! Talking to this man was like talking to a heard of squirrels! After he had me in in tears (around August 2024), I went back to one of the Drs I had seen previously for my back conditions and asked him to take over my care because I couldn't deal with Choi any longer! Not long after, he's gone! I don't know what happened, but I couldn't be happier! Keep an eye on this one. He doesn't know how to manage patients, much less listen to them while they are speaking! Good luck! read more

I was referred to them by my chiro and so far the experience has been less than satisfactory. I called the first time because no one had still reached out to me in regard to scheduling the apt he faxed over referral last week! After being on hold 20 minutes, I gave her my insurance information 3 times and confirmed the information insurance and birthday was accurate on the form he faxed over. She said they would verify my insurance and call me back to schedule. Within a few minutes they called me back, left a voicemail saying my insurance was invalid and needed me to provide valid information. I called back, was on waiting for 42 minutes before someone answered. I explained that the information on my insurance card I was physically looking at was the same information my chiro faxed over and that I provided the previous receptionist. I asked if she can confirm with whoever does insurance verification what information they needed and that I would like to have my apt confirmed and scheduled prior to getting off the phone as I have to get back to work. She said I understand and then hung up on me. I called back and was on waiting Que for 22 minutes and a voicemail picked up. It's been over an hour of my work day and still no apt. If the call was accidentally dropped why would they not call back after having waited and already having my info in front of them? When people refer your business to their clients, this is not at all how you should treat them or the experience they should receive. I am appalled that I was recommended and it makes sense seeing their reviews. I'm unsure where the disconnect is or why their customer service is so embarrassing for such a high dollar service experience. read more

I had a scheduled appointment for March 7, 2025 @ 1:15pm at the Spring, TX location. As instructed I arrived on time and completed all necessary forms. After checking in, I was seen at 2:45pm. After waiting for an hour, I requested a status of my remaining wait time to be seen. The front desk clerk stated I was next to be seen , which was a lie because I had to wait an additional thirty minutes before my name was called. I believe time management specifically in the area of scheduling needs to be addressed as a serious concern for the Spring, TX location. When checking in, the front desk clerk should have informed me that there was a possibility of at least an hour wait, which would have allowed me as a patient to decide if I wanted to wait or reschedule. I believe having patients wait longer than 30 minutes should be a concern for organization as a whole and should have a solution to resolving the unpleasant wait time. read more

I have been trying for over a month and calling 3-4x a week to try to get a surgery scheduled with them. They seem incapable of answering phones, returning calls, scheduling anything at any point ever. I highly suggest you look elsewhere if you'd like to actually get your issues fixed becasue the pain in their busiess name is exactly what you're going to feel trying to deal with them. read more

The doctors here especially Christina are great but the people behind the front desk or whomever is in charge of phones never answers the phones for the office I've been hung up 3/4 times over the last 5/6 months of going. I have to physically go to the office to schedule an appointment if I want one because they won't call you back like they say they will. Nor can u get ahold of anyone when you call 95% of the time. I called on Wednesday and again yesterday, no call back no answer and I was hung up on once yesterday and now they're closed. So I guess I will have to come to the office on Monday in person to schedule. It's very inconvenient when yall have a number that someone should be taking calls from. read more

My wife is seeing Dr. Garcia after initially seeing Dr. Le. Dr Garcia installed the Medtronix pain pump on the day before Thanksgiving bc the anesthesiologist canceled the first surgery. Dr Garcia went out of his way to do the procedure the day before Thanksgiving and then left afterward as this was his only procedure. He is an outstanding doctor and is working diligently with us to make my wife comfortable. read more

I wanted to give a update on my review and change it because MINIVASIVE reached out it was just Some miscommunication I appreciate them for reaching back out and being very responsive thanks guys read more

I would like to say Minivasive was very professional and exremely friendly when taking care of my needs. If you have chronic back, neck or any kind of pain what so ever, I would recommend this place. I had a procedure done done this past Saturday at the surgical office and it was the same. very friendly, knowledgeable and clean. Wonderful Staff!!!!! Thanks Guys, Stephanie Harrison read more

The wait times were extremely long. About 1.5 hours plus. I'm not sure why they bother scheduling appointment times when they don't adhere to them. All three times that I've come here they've been running over 1.5 hours behind. People work and have other things to do! The doctors were polite and nice but every time that I've asked to see the physician, they've scheduled me with one and I get there and they try to pawn me off on the NP. I'm not sure why they bother asking if they wouldn't accommodate it. In any case, I'll go somewhere else next time. I'm only here because I was referred here. read more

I'm a patient that comes to Minivasive Pain Specialists regularly, thus far my visits continue to be memorable because I've got the endearing Doctor Phong Le! I admit I'm a complex patient that has undergone a generous amount of treatment plans and procedures. Through wise and prudent counsel from Dr. Le, I've been able to keep my sanity and tolerate my chronic pain. I trust him because I've observed his steadfast integrity through our numerous interactions. He remains in the trenches with me by working comprehensively in my restoration process by sensibly experimenting with me through consultations, medications, and procedures. He is a precious individual who constantly supports me in my treatment plans and not only is he bright but also ethically strong and excels within his craft. He also fosters our patient-doctor relationship with insight and sincerity, so I guarantee that your safety is a priority and if any medication or procedure harmfully outweighs the benefits he won't shy in saying, "no mas." In addition to Dr. Le, he is complemented with a proficient team who perform professionally despite the easygoing atmosphere. I recommend Minivasive Pain Specialists to any person seeking pain relief, pain management or minimally invasive procedures because the facility is well maintained and undoubtedly on the higher end of the spectrum for healthcare treatment. read more

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If you want to be in pain and agony for a month and a half and being snuff of by the front desk personnel and the so called "outsource messaging service " go to this practice. Maybe the doctors are decent but the personnel surround them totally lack of professionalism and the way they behave is the reflection of the office. Totally unacceptable! read more

If you are in pain avoid this place at all costs. You'll be in more pain after dealing with these people. Long wait times ( over an hour ) . Not social distancing waiting room . You will never see the same doctor . This pain clinic "does not manage chronic pain" . They suggested the same procedure that didn't work the first time be done again and refused to refill narcotic pain medication without a taper. This place caused me more pain. The doctor adjusted my meds; putting me in so much pain I wasn't allowed to attend physical therapy. The bedside manner of the nurse practitioner was appalling . She laughed in my face as she refused to refill my medication that I've been on for over 4 months! They give you enough medication to last a week and schedule your follow up for 2 weeks later expecting me to just "get by"...their words to me and my attorney ... read more

terrible place and service,went there because I have pain in my foot and they didn't even see my foot,they forgot to send my prescription to my farmacy, I called them and they just told me that sorr we forgot,I called back again and they never resolved my problem,not professional at all I'm very disappointed if this place,I will give them minus 5 stars read more

need new staff manager rude don't lead the team to success allow the staff not to do job duties dont go here

Dr. Phong Le was very personable, and caring during my visit. He answered all my questions and recommended a pain regimen that would allow me to continue work and be comfortable. His staff was very professional and accommodating although i was running a little late. read more

Dr. Lee recklessly threw away medication that I am dependent on, prior to ensuring I have something to replace it with. I received very little relief from the Hydromorphone he prescribed me and so I came in today to have him prescribe something that will work for me. I have been on pain meds for over a decade due to spinal injuries from service to this country. Dr. Lee threw away the medication I had left prior to making sure I had something to replace it with. This is the equivalent of making a dependent patient that he is responsible for, stop taking opioids cold turkey. The medication he replaced the trashed meds with was not carried by the first pharmacy and so he had me, not his staff, but me, the patient, call around to find a pharmacy that caries the new med. The pharmacies of course wouldn't tell me bc it is a controlled substance and so I had to go back and forth with his staff all day (from 12pm until 5:30PM) missing two doses, to ensure they called in my medication. They lied to me multiple times saying that it had been called in but when I called the pharmacy, I was told the med had not been sent in. I went back and forth all day until I finally had to drive down to his office to see them in person bc they wouldn't answer the phone for me anymore, only to be misled once again and told that it was called in. By this time, roughly 4:40pm, they decided to call it in to a different Kroger and not the agreed upon Kroger and they failed to tell me. Meanwhile my meds have worn off and I am in extreme pain and my anxiety is through the roof. This doctor makes reckless decisions and is irresponsible with his patients lives. He knew I had a primary care doctor appt today and instead of going to this needed appt I was forced to deal with the shit storm he created in my life. I will be contacting my attorney in the morning and if there is anything at all he did illegal I will be taking this jerk to court. No way will I settle out of court with this man, not after what he put me through today. Additionally, he refused to see me face to face and apologize after he had made me miss another doctor appt and caused me to miss 2 doses of my pain med that I am dependent on. This man is a coward and does not care about his patients. read more

Dr. Le,Phong & the entire staff at Minivasive Pain Specialists are truly phenomenonal! They display nothing but professionalism. I felt so comfortable in knowing I was in the best of hands. They are very compassionate and caring. Super clean & safe environment. Amazing! Never before have I met doctors and staff that truly go above and beyond for their patients! read more

Dr. Phong Le is by far, the best doctor I've ever come across in any field. I have suffered with back pain most of my life and am so thankful that I discovered him. He is caring, thorough, listens, truly cares about his patients and does whatever he can to help them. I can't say enough good things about him, he is the best, period. read more

I was assigned to go this place by my lawyer's office. Wait time was terrible. Then I think it was a nurse came in. She didn't introduce herself. She checked me out then told me about steroid injection therapy. I asked about more natural therapy which she said they wouldn't do. I expected the doctor to come in but didn't. She said the doctor will call which is an odd practice. The doctor called later on and indicated about another type of therapy. I asked a brochure about it. I received it via email. He said that they will contact my attorney's office about it which never did. When I finally decided to go with the therapy then they told me that they didn't want to take care of me because I was rude. I have no idea what I did that was considered to be rude other than I happened to be from a race that they don't like. They are Asian and I am middle eastern. They have 2 facilities. Both locations look so run down and not professional. Stay away from this place at all cost. Whatever happened to customer service. They forget to learn that customer specially patients are right regardless. If there was an option I would give them minus 100. read more

THE REST OF THE STORY: I was dumbfounded. She went to the back again and came back and walks out the front door. A few minutes later the gentleman that is at the front when you walk into the building came in the office looking as confused as I was. He asked me to step out side with him. I went and he said I couldn't be in the office any longer. I turned aound and there is a deputy sheriff begin me also looking extremely confused. The first gentleman explained that the office girl went to get him saying they didnt want me in the office. He also said he didnt see me do or say anything that I was sitting looking at my phone when he walked in and I was upset, mad, irrated. He said I was calm and normal acting. The officer asked me what happened or why. I said i guessed the form office girls were mad because I told them how unprofessional and incompetent they are. He went to talk to the Dr. He came back out saying the Dr. said I (me, I) was rude to the front office staff and he refused to see me and I would be receiving a dismissal letter form the office. ARE YOU KIDDING ME. After all the bullshit I had been through with them, I was told I was rude. I am a post op surgery patient. I had surgery in March of this year. I was there for a simple 10 minute appointment for the Dr. to go over the MRI report and cd and to schedule for next 6 to 8 week follow up appointment. This is the craziest thing I have ever been through with a Dr. office. I never had as issue at his office. I'm still dumbfounded. I wasn't offered 30 days worth of meds (not that I need them or was going to ask for them) or time to find another neurosurgeon. Only told that he refused to see me and I would be receiving a dismissal letter. The Dr. knew exactly what had occurred and for him to say I was rude because I was asking questions trying to figure out what in the hell was going on. I HAD no idea he closed his private practice to join this group. I never received a letter, phone call, text message, email, informing me of this, and to be treated like I did something wrong is beyond me. As many times as I had spoken with the office that day you would think that 1 of them would have had the common courtesy to tell me and the same thing with the phone calls and text messages and voice message. Not 1 time was this ever mentioned until I was questioning why I needed to complete new paperwork. read more

Dr. John Ye takes his time and really listens to my pain problems. I am a below the knee amputee and have back, hip, and phantom pains. He has help me deal with my pain thru medicine and medical treatment. Minivassive pain specialist is the place to get pain relief. Thanks Doc. read more