From the day I moved in during August 2024, I encountered problems that were never properly…read moreaddressed. The medicine cabinet was missing its door when I took possession of the apartment, yet I am now being held responsible for damages that existed before I moved in. If a move-in inspection was completed, I would like to see the documentation proving the condition of the apartment prior to my tenancy. If you are claiming additional damages beyond the missing medicine cabinet door, I would also like to know specifically what you believe was broken and when that damage allegedly occurred. The condition of the apartment upon move-in was unacceptable. There were dead insects throughout the unit, and it was obvious that proper preparation and cleaning had not been completed before I arrived. The most significant issue was the severe roach infestation originating from another apartment in the building. Management allowed the situation to continue for months, creating an unhealthy living environment for neighboring tenants. It took approximately seven months before meaningful action was taken to resolve the problem. Even after the tenant in Apartment #5 was evicted, piles of trash and debris were left outside for weeks before being removed. Maintenance issues were handled with the same lack of urgency. When my refrigerator failed, I was left without a working refrigerator for an entire week before a replacement was provided. This created a significant hardship and demonstrated a lack of concern for tenants' basic needs. Another ongoing issue was a roof leak in the bedroom that was never properly repaired. Rather than fixing the source of the leak, management simply replaced a ceiling tile. The roof continued leaking throughout my residency and was still leaking when I moved out. I emailed management about this issue on April 29 and never received a response. Winter maintenance was equally disappointing. Snow removal was neglected throughout the apartment complex, creating unnecessary inconvenience and potential safety hazards for residents. I ultimately had to shovel myself and my neighbors out by hand because management failed to fulfill its responsibilities. Throughout my tenancy, I repeatedly dealt with poor communication, delayed responses, unresolved maintenance issues, and a general lack of accountability. I had to live with the consequences of these decisions for the entire duration of my residency. Tenants are expected to uphold their responsibilities, and property management should be held to the same standard. Unfortunately, my experience was defined by neglect, poor maintenance, delayed responses, and ongoing frustration. Based on my experience, I cannot recommend this property management company. Kenneth Hamilton

Theft, Blackmail and Bullying are just a few things me and my family's had to deal with while…read moreliving under they're management. we had to move cuz they would not fix anything in the house at all and now the house is completely boarded up because they would not fix a single thing. Housing Authority had to come in and condemn the place because they refused to do anything. Stole my property and then threatened to evict me when I said I was going to call the cops to try and get it back. They must not have enough money to fix places or buy their own tools. So so sad why people like this are allowed to manage property is beyond me so this is just a fair warning to anybody that might be considering renting off these people.

They're a family-owned company that's well-known and they really take pride in their work .read more

This company, also known as BHF enterprises deserves no stars! They will rip you off and pretend…read morelike they are a family oriented business! do not believe it! Do not rent to them because they are close to Frostburg's campus. They will take your security deposit and when it comes time to vacate, claim existing damages were done by the student. They will not accommodate an exit date to do your inspection when you move out. They will only do the inspection after you move out and if you are not local, who wants to camp at a hotel or drive back to Frostburg no less? The building is run down and not updated for the money you are spending. They will not give you a move out inspection the day you move like the rest of reputable companies. Don't think about suing because their courts are all for the companies in Frostburg. They don't care what evidence you have~ Make sure you are there for your walk through or you can forget it! take pictures and video the day you move in stay for that inspection because they will lie on you~ the courts will not take money out these folks pockets. Go elsewhere. They make their living by keeping your deposits!