I feel bad giving this surgery such a low score, because one or two of the doctors are very nice. However, they have the most difficult, rude, unhelpful, arrogant administrative staff I've ever encountered; each one seems to be hell-bent on preventing you from accessing the surgery's services.
Appointments are very hard to come by. When you're ill and you phone up wanting to see a doctor, they offer you an appointment to see a GP two weeks into the future. Unfortunately, they haven't grasped that this is not how illness works.
You can get in on a Monday morning but only if you start ringing on the dot at 8am. And because everybody is ringing, it takes about 42 attempts until you get through to reception (and when that happens, they are rude to you).
I've even found getting appointments for my baby difficult, which for me was so unforgivable, I ended up finding another surgery.
It's all very unfortunate, as most of the doctors I have seen have been very good, had plenty of time to see patients and very efficient. I wish they'd pass on their politeness on to the admin staff. read more