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    Mint Moving Solutions

    4.3 (157 reviews)
    Closed • 7:30 am - 3:30 pm

    Get pricing & availability

    Response time

    4 hours

    Response rate

    100%

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    Email and the ending result
    Lina T.

    I recently hired this company Tuesday Dec 27th 2022 to be exact to move my place. Before I left I told the movers, they will need to remove the doors because when I moved into my old place they had to remove the door to get the furniture in. And the guy said no there's no need. My sister stayed back to watch them while I was at our new home. I go to my old place today to meet the cleaners I hired and noticed that they took a part off the screen door. When I called I spoke to a lady named Sahara. She asked me to send a photo. So I did. She sends a text message back saying the manager on site said that it was already off when they got there. FIRST lie. But if I want to speak with the manager I can call him. I call back right after I received the text message and Sahara is in a meeting and I'm speaking with Sonny who sounds just like Sahara how crazy. I tell her what happen and she so confidently says Oh no, they didn't take it off. It was off when they got there. I calmly said why would I need to lie about this. And her response was very defensive she said "exactly. Why would we need to lie about it? Do you have pictures or photos to prove this?" Unbelievable. So I hang up and I send an email requesting to speak with the owner or higher up regarding the unprofessional level of customer service. And who calls? This Sonny lady once again in her "professional voice" says "The best way I can explain this to you is your cousin is lying to you, they said they saw her remove it." So now it went from it was already off when they got there to they saw my cousin remove it. The amount of energy this lady has to fabricate stories is beyond imagination. I asked her to please not call me again I only want to deal with the owner. And then I check my email and will you look at the response. There is lack of integrity with the workers and no accountability. My family who stayed back with you all wouldn't even know where to start to remove the door closer. Now that you have received your payment, this company refuses to own up to their actions. They broke the door closer and are refusing to take responsibility. And now that I'm realizing it two days later validates that I'm in the wrong according to her email. SMH And in her words "That's the best way I can explain it." Please do not waste your hard earned money on this company. If I could give them zero stars, I would. And I'm sure I'll receive a fabricated made up story response to this review. UPDATE- Sunny, You and your team are clearly not on the same page. You claim to have three stories stating they saw it removed. Please read the text messages from the part owner Thomas stating he didn't not even step out of the truck. Quit with your lies! What you have is lack of responsibility and ownership! My ring app has everything on it. It is beyond sad that I had to go digging through footage for your company to take responsibility of something minor.

    Never left a review before and I've had all sorts of experiences with various businesses but this takes the cake... Don't ever use this company. Photos of screenshot of employee interaction after they said they are on the way and never showed up. No response after repeated attempts to call. Only responded after he realized we saw him drive by for his "15min delivery attempt". 2-6pm window turned into a 7pm "we're 2min out" and never showed up or responded again until 8pm. Not looking for any compensation or anything. Just want to protect as many people as I can from having this frustrating experience. Requested another company to make the deliveries moving forward. And just a fyi for any future appliance buyers, when you order appliances from Home Depot/Lowe's/Best Buy/etc, you can request a certain delivery/moving company Would never trust them to move my things or enter my home if this is the level of professionalism. Blurred out his number for the sake of his privacy but if the managers of Mint care about their business, I'm happy to give you the number privately

    250lbs cabinet. No problem ‍
    Jay H.

    Excellent movers. Great communication. Well operated business. Would highly recommend

    Dust on cabinet doors.
    Paulette S.

    I used both moving and cleaning services. The customer service was excellent. However, the movers broke 2 TVs. Customer service was great, but it still should not have happened. Read the fine print carefully on replacing damaged items. One fairly new 32" TV was only going to be replaced for $3, according to the signed contract but Heidi was nice enough to offer $50 which was still not enough to cover a replacement TV, but we were grateful to get $50 rather than $3. The cleaning services I do not recommend. The cleaners they sent for a move out did a poor job. They didn't appear to bring a vacuum or mop. There was still obvious places they missed and did not smell clean at all. Our placed smelled like dirt, which is not what it usually smells like. Our place wasn't dirty, just needed a move out clean to make it sparkle. The cleaners ended up coming a second time. We had to show them what was obvious they missed.

    Kevin M.

    I can't say enough about their great service. Don't go with any other moving company! These guys are the best!! They are prompt, work hard and super considerate of your personal belongings! They move efficiently through each room and pack all your belongs with care. They moved me off island via Young Brothers and took care of everything! All communication was via text, after the initial visit, so they were super easy to communicate with during the whole process. I even paid my bill electronically! The moving guys were super hard working and never even stopped for a break! I offered them donuts to start and they just wanted to begin working! They barely stopped to eat pizza lunch. Super polite and efficient! Remember to tip the moving guys!! They work hard!

    Deposit email was never sent to me and my appointment was cancelled without notification. Owners blamed me.

    All you need to know about this company can be found in the images I uploaded. The way they treat their customers is hard to fathom. I made an appointment for 5/5 at 9AM. Apparently I was supposed to receive an email to pay a deposit for the appointment. I never received any email or follow up contact. Then the appointment was cancelled without notifying me. I moved my whole week around to make sure I was home for the cleaning. When the cleaners didn't show, I called at 9:30. I was told it was my fault I didn't pay the deposit or follow up. I don't know about you, but I'm an adult with endless responsibilities. I expect a company to tell me if they need something that they haven't gotten for a commitment that they made. Instead, I had a completely unprofessional owner trying to blame me for this. See attached images of our text conversation. This is a business that got a new large contract recently and clearly can't handle the volume of business to which they've committed. If you book appointments with them, you'll be their last priority for a workload that they already can't handle. Avoid at all costs unless you want your time wasted and to be blamed by an inconsiderate owner for their lack of common sense and poor processes.

    Owner claims he called me on the 26th to let me know he couldn't make it... my phone logs  contradict that.
    Helga W.

    Didn't get to actually hire them because of communication issues... I sent messages on Yelp just to get info and I like that Minit Moving offers cleaning and moving services. They also had really great reviews so I was feeling this company would work out. I don't like being last minute, if I can book/reserve things in advance I do. On Monday I sent a text to ask if he can come out on Thursday anytime after 10am to do an estimate. I get a text back, "yes that would [be] fine" The reason I specifically chose Thursday was because I was off and it was the same day I'd get the keys for the new place. I thought it would help to see where I'm at and where I'm going and that would help with an estimate. It's now Thursday and I don't hear from him what time works... So I send a text around noon to try get the ball rolling. No answer back. I figure wait a bit longer, I did say anytime after 10am is ok... I gave up all hope for someone to come out after 5pm... I did get a voicemail the next day, while I was working... He could come out around 5 or 6 (forgot time) to do an estimate... but I'm working and can't answer my phone. And at 6 I'm still working so I can't meet... And this is why Thursday had worked out better for me.. -_- Lack of communication on Thursday left a bad taste and I was already researching other companies on Friday, need to book something soon so I can stress about the move less. It honestly would have been better getting a text saying he can't make it instead of nothing at all. Would recommend if you have a flexible schedule to meet, if not look elsewhere. To owners message: Phone logs show a call was received the following day, not on Thursday. And by that Friday I was over it so there was no reason to respond. Also I texted at 1145 to kinda communicate that we were ready to meet anytime... not specifically 1145. If there were other clients booked it didn't hurt to say something. Whatever though.

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    Sunceyrae T.

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    10 years ago

    Excellent work by Thomas. Got everything I wanted and some things I didn't expect and was pleasantly surprised.

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    9 years ago

    Thomas and Sunny were very helpful and professional. Would recommend to anyone. Mahalo guys!

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    Mint Moving Solutions Reviews in Other Languages

    Ask the Community - Mint Moving Solutions

    What size is the truck?

    Our smalles box truck is 18FT and our biggest is 20FT

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    Review Highlights - Mint Moving Solutions

    “Sunny, Thomas, Heidi, the entire staff of Mint Moving, so proud your company proves Aloha Spirit still exists!”

    Mentioned in 37 reviews

    Read more highlights

    Honolulu Movers - Professional Movers

    Honolulu Movers

    (361 reviews)

    Manoa

    Kona and his crew were the absolute best!! If I move again I will absolutely reach out only to…read morethem. I had so much furniture to move from a two story apt that only has stairs into a house! They moved all of my belongings with great care and made sure I had everything. They were able to bring things I needed donated to a drop off location for a fee! It was 100% good quality and good value for the work that they did. I am so incredibly grateful and they were the nicest guys to work with! It only took them 2 hours to do everything at my two locations. They were very fast and efficient. Mahalo!

    I hired Honolulu Movers to move my big heavy bulky and precious antique furniture and decor from…read moreone unit to another in the same building. I forget the movers names but they were both prompt, handled my items delicately with care, didn't take their sweet time they worked very very hard, disassembled and reassembled a near 50 year old antique silik hutch that I have inherited , they moved everything exactly where it needed to be in my new place, were very polite and respectful and did not damage anything or steal at all. I've dealt with another moving company in the past where I suspected some jewelry went missing. They are the quickest at responses, very reasonable pricing, flexible with their schedules, all in all I am very satisfied and have asked them to move another thing for me as well. 10/10 recommend. Ps. Big thank you to Anna for coordinating everything !!! She is excellent as well

    Endless Summer Movers - The Endless Summer Family!
Keith
Ruth 
And introducing BABY GOVINDA!!!!!

    Endless Summer Movers

    (279 reviews)

    I needed to move from Kapolei side to Ward area during the 4th of July weekend and I was super…read morestressed because I had so many bumps in the road with the timeline that the building would let me move my stuff in. Had to cancel my original movers for 3 July but Endless Summer Movers fit me in last minute for the 4th and took so much weight off of my shoulders. Everything worked out perfectly and I honestly could cry... They were SO kind, thorough, professional, and handled all of my items with care. They took apart so much furniture and put it all back together seamlessly. They even helped me before they left to rearrange a few things in the right spot. Moved me from a 2 bd/2 ba to a new 2 bd/2 ba; 9am to 1:45pm start to finish! Drinks on me next time I see you guys. Thanks so much Sam, William, Kalele & Devon

    We've used Endless Summer Movers for several moves over the years, including a recent move for our…read moreretail storefront, and they have been fantastic every time. Keith and his team are professional, hardworking, and incredibly careful with our belongings. Moving a business comes with a lot of moving parts, and they handled everything smoothly and efficiently. All of our furniture, fixtures, inventory, and equipment arrived safely and in great condition. Their communication was excellent throughout the process, and they always went above and beyond to make a stressful move feel manageable. If you're looking for a reliable moving company in Hawaii, I highly recommend Endless Summer Movers. We'll definitely be using them again for any future moves.

    Ewa Moving Co. - Call today for a free quote!

    Ewa Moving Co.

    (85 reviews)

    The guys worked hard for our move, no doubt about that. They worked the whole time and weren't…read morelazy. The only downside about this moving company is there was damage to our furniture/tv. If you use them, make sure you protect your own furniture by wrapping it well. This is the mistake I made. Also our tv was damaged, no cracked screen, we just have a vertical line during certain images on the left edge of the screen now. It was an expensive oled, we spent over 4k for it. They didn't use the box I purchased and assured me would be better out of the box. My fault for not insisting on using the box. Our tv stand suffered minor dings, like paint chips, I was able to cover it up with some touch up paint so no big deal. I would recommend them if you protect your own items well.

    Scheduled a move 2 weeks in advance. Was supposed to meet at storage units at 9a. Received phone…read morecall at 9:30a saying their truck broke down so they'd be there at 1p. When called at noon to make sure they'd be there, no answer. After numerous phone calls between the agent, moving company rep (the ONLY ONE at Ewa Moving who was helpful & went above & beyond) and even the owner of Ewa Moving, items were finally picked up at 3:45p. They loaded up half because their "largest" truck couldn't do the complete move knowing full well it was 2 completely filled storage units. They finally got to my new home at 6:20p. They were supposed to set things up with what they had. Instead they left it in the garage. When I informed the owner his response was "Ok whatever we didn't finish, XXXXXXX will complete" Wow - lack of professionalism. He made it seem like it was my fault. As a customer I shouldn't have to be making endless phone calls & chasing down movers. This was a contracted move through a moving company. Even they were surprised at the attitude. I cannot ever recommend a company that treats their customers this way. Martin (the owner) says they do a lot of military moves. I'd think twice if they treat locals this way. *The rating would be a No Star but that's not an option.

    Honolulu Cheap Movers

    Honolulu Cheap Movers

    (10 reviews)

    Downtown

    I chose Honolulu Cheap Movers because they had the best rates on Yelp and were flexible with my…read moreschedule. I needed a full-service move: packing, moving furniture, handling arcade cabinets/TVs, and the disassembly/assembly of three desks. They recommended a 3-man crew, and while I knew the 2-hour base rate was optimistic, I didn't expect the experience to go downhill so fast. The Pros: * They were flexible with timing. * They quickly disassembled and assembled my desk. * They were willing to work past their standard service hours, staying until 9:30 PM to finish the job. The Cons: * Extreme Disrespect: Despite specifically hiring and paying for packing services, we overheard the crew complaining about having to pack. Even worse, they were caught calling me "incompetent" and saying I didn't know what I was doing while I was in my own home. We addressed it on the spot, but the atmosphere was incredibly hostile and soured the entire day. * Poor Workmanship: We had already pre-packed many of our own boxes, but the items they handled were treated with zero care. * Major Damages: The total cost of the move was $1,195 for 5+ hours of work. However, the day after the move, I discovered over $2,000 worth of items, some irreplaceable, were damaged due to their poor packing. While I appreciate that they stayed late until 9:30 PM to get the furniture moved, the verbal abuse and the destruction of my property made the "cheap" rate a total illusion. Bottom Line: My lesson was learned--don't go cheap. Between the insults and the $2k+ in damages, this was a bad experience. Do not use for FULL SERVICE.

    These movers are the best!!! On time so quiet and careful and fast!!! Best we ever used!!!read more

    Mint Moving Solutions - movers - Updated September 2026

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