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    MinuteClinic at CVS

    1.6 (9 reviews)
    Closed Closed
    Updated 1 week ago

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    2 years ago

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    7 years ago

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    8 years ago

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    12 years ago

    Not a good place to be seen! Nurse is self centered and does not listen. Will not be using them again!!!

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    UNC Urgent Care

    UNC Urgent Care

    3.4
    (36 reviews)
    29.9 mi

    I really wanted to like this urgent care facility (a weird thing to say about urgent care) since…read moreit's so close to our apartment, but I had a Yelp two-star experience here: "Could've been better." My wife, who visited previously separate from me, had a better experience and would probably rate this place three ("OK") or four ("Good") stars. I realize urgent care visits can vary widely based on patient demand alone. This review is based on my visit. I started feeling under the weather late on a Friday into a Saturday morning. Mild sore throat, body aches, and lethargy. Saturday night, I had aches and chills. No fever. A little bit of coughing in the middle of the night and some congestion in the mornings, but not bad at all. The sore throat got worse into Monday and Tuesday. I home-tested for COVID on Saturday, Sunday, and Tuesday. Negative all three times. However, on Tuesday, my throat was still hurting like hell (more than "normal" sore throats I've had in the past from colds and the like), so I decided to visit this urgent care to see if they could figure out what I had and how to feel better ASAP. This past Tuesday, I entered the office at 10:51am. I wasn't admitted into a room (exam room #3) until about 12:45pm. I then wasn't seen by the provider until about 1:15pm. So, I wasn't seen by a provider for a solid two-plus hours. It could have been worse. I'm sure some of the folks who checked in after me had to wait longer. In some cases, much longer. I wasn't out of here until after about 1:30pm. A good chunk of my workday gone. This is an example of why I avoid going to urgent care facilities unless I really need to go. In this case, it felt like a hole had been burned into the back/top of my throat and the pain was sharply radiating into my nose and ear. I needed relief. It was hard to focus on work or anything else. I chose this UNC Urgent Care location (at Carolina Pointe II) not only because it's close to where I live, but also because the official UNC Health Care website listed a live 0-10 minute wait time for this location. It was very wrong. Beneath the estimated wait time was a button to "Reserve my spot now," but the button/link was broken. When I checked in, because of my symptoms, I was asked to wait outside in my car. Understandable because of COVID, but do they really expect people to either (a) run their cars on idle with the AC on, burning gas, for two-plus hours or (b) sit/stand outside in the summer heat and humidity? What about people who don't have a car or can't afford to run their cars on idle? There should be a better solution, UNC. Another patient and I waited "outside" in the building lobby, separate from the urgent care waiting room. We waited for so long that we saw multiple patients (parents and babies) come and go for their appointments upstairs at UNC Children's Pediatric Primary Care. I thought the staff here was polite and efficient. I don't think they were to blame for the long wait time. I think it's more on UNC Health Care's administration and management. There was only *one* provider at this location during my visit, PA Megan Fleming. IIRC, she told me that in recent months, since the loosening of COVID restrictions (e.g., less mask usage and social distancing), there has been a rise in visits related to upper respiratory problems and I believe a rise in general demand at urgent care facilities. However, despite the rising demand, UNC Health Care hasn't adjusted the staffing level accordingly. Thus, increased wait times. Denise checked me in at the front desk. Nurse Jules called my phone to get me to come in from the outside and into the exam room. Jules took my vitals and did my throat swab for two strep tests, one rapid and one long (where my throat culture was sent to an outside lab). Megan gave me a PCR test for COVID, influenza A and B, and RSV (respiratory syncytial virus). All of my tests came back negative. I was able to view them on MyChart. My rapid strep test result was available at my visit. My PCR test result was available in less than nine hours. My culture strep test result was available in about 46 hours. Frustratingly, none of these answered the question of what did I have? While I was waiting in the lobby with the other patient, we saw Denise come out and tape signs to both a main door to the building and the interior door to the urgent care suite. It said the facility was at max capacity for the day and they weren't accepting any additional patients. This was roughly around noon for a facility that normally admits its last patient at 7:45pm and closes at 8:00pm. Yikes. Note: The orthopedics building next door also says "Urgent Care" on it. I mistakenly went into that building first. Yep, confusing. If facing the buildings, you want to go to the one on the right. I'm willing to give this place a second chance and will come better prepared (e.g., maybe with a snack, water, work computer) for a long wait.

    I waited 45 minutes for the NP to come in the room and spend less than 5 minutes with me and told…read moreme to go to the ER for my swollen legs. She didn't even address the severe pain I was I It was a waste of time.

    Photos
    Inside the entrance area of the building.
    Inside the entrance area of the building.
    Outside. Storefront.
    Outside. Storefront.
    Inside examination room 3.

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    Inside examination room 3.

    MinuteClinic at CVS - urgent_care - Updated June 2026

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