Time management is not of their concern. Checked in at 4:20 pm with Ana appointment. 5:20 brought…read moreto a room At 5:40 the receptionist came in with a post it note to take vitals. 6:02 still waiting to be seen by a provider Mind you this is for a 5 year old having trouble breathing for possible pneumonia. Is it an emergency- no which is why I'm not at the ER. But urgent- which is why I came to urgent care- Absolutely ridiculous. At an appt prior to this made the apt in the evening for the following afternoon. Took off work. Came to the appointment only for the building to be locked up and dark. No one here. When I finally got ahold of someone- at the generic phone line they said "oops. Staffing issues we can techie you for tomorrow at a different location" How did they not call or have the answering service call to inform not to show up for the apt.?

well, the staff is very nice. The practice is incompetent. I went there to get a test and they end…read moreup doing all these lab tests on me and I got a bill for 1800. Do not go to this place.

My husband and I have gone to this Minute Clinic location for the past 3 years. We can't say enough…read moregood things about it. The nurse practitioner there, Danielle Battistoni, correctly identified advanced cellulitis from a wasp sting - she LITERALLY saved my life! Where many would have just given me some kind of cream to rub onto the huge thigh-covering welt, she correctly diagnosed cellulitis and sent me to the emergency room at a local hospital. She even called ahead and gave the hospital all my info, so that when I got there I didn't have to wait more than 5 minutes to see a doc and be put on IV antibiotics. 4 hours and 2 bags of IV antibiotics later, I was already feeling much better. The ER doc told me that Nurse Practitioner Battistoni made an "excellent call" in my case, and said that if I had delayed treatment any longer, the cellulitis would have gone systemic - resulting in septicemia (which is deadly). Who knew you could get a life-threatening illness from a wasp sting? The NP at Minute Clinic did! My husband and I are both very grateful to have access to the excellent care provided at South Elgin Minute Clinic.

I have only good experiences here. So nice to get in quickly. Great care. Will continue going here…read more Also very nice to pick up script in same building

Terrible experience at this convenient care. Extreme discrepancies in care depending on the doctor…read moreyou see. I was told a certain medication was not allowed to be given. A few months later, my family member was prescribed that exact medication. If I was prescribed the correct medication I advocated for, I would have been able to save myself a visit to the ER due to my condition worsening due to inadequate treatment.

No one waiting yet they wouldn't let the person waiting for a patient to change the TV channel they…read morewanted on. The TV is for the sick not the aids!

If I could give negative stars I would! Spent 3 hours and they never even checked vitals! Then had…read moreto wait to speak to a doctor on my phone! Nobody could properly explain the crazy system! Doctor asked my daughter if she had a fever- isn't that the doctors job?! How would we know? She had chest pain and they downplayed that saying oh that was test...?!‍‍!! Shame on a billion dollar corporation that claims this is "urgent care!!!"

Great from start to finish. Lots of parking…read more Professional check in with Amy. Treated kindly regarding health concerns and care. Use of imaging for diagnosis. Evaluation by Diane with follow-up pending. Will definitely be returning for my medical and urgent care appointments. What a relief !!!

Buen lugar buen lugar buena atención bastante Limpio y ordenado…read more Excelente atención Muy recomendable

Seen at the Des Plaines location* 10/4 appt at 3:15 arrived at 2:55pm. Long wait signing in…read more Facility ran out of the Tdap vaccine. Long wait checking out. Appt took 2 hours and I was the only patient in the building from start to finish. During the check in process they refused to give pricing stating a sliding scale. I informed them I probably made too much to qualify. Didn't get the price until check out. Over $360 for the meningococcal vaccine. Would highly not recommend CVS is cheaper.

Horrible experience…read more My foot seems to be infected, I can't walk on it at all. Made an appointment that was confirmed at 3:20 for 3:45pm. Confirmed by thier office. Got there and stood in like for the three people ahead of me just to be turned away by the doctor... and I can barely stand. Wasting my time while being in intense pain. The doctor didn't care whatsoever. Must be a doctor only focused on money instead of actually helping people in need.

Dr. Fiedler is fantastic. However, one of the receptionists is a royal piece of work. I've heard…read moreher discuss patients' personal financial records (to their embarrassment) and verbally assault others. It's incredible that such a respectable business would have someone that abrasive working their front desk.

Entire experience QUALITY. Pleasant, friendly, thorough, and…read moreefficient. I highly recommend WellNow St. Charles.

Care was great but they decided to place an auto pay on my behalf without my approval over a month…read moreafter I visited .

All, Just wanted to…read morelet everyone know about a recent unpleasant experience I had with Walgreens Take Care Clinic. During the weekend holiday of July 4th I came down with a condition requiring a visit to my primary care physician. However, due to my work schedule and the holiday weekend I was unable to schedule an appointment. I knew I couldn't wait another 2-3 days to see my doctor. Therefore, I decided to visit the Walgreens Take Care Clinic(my first visit). I figured at a minimum I could get a prescription that would help clear-up my condition. So, on the morning of July 2nd I visited my local Take Care Clinic. I was first in line and spent about 25 minutes with the nurse(APN) on duty. She completed the exam and prescribed a couple different medications that in her words "would clear-up my condition within 24-48 hours". At that point I was very happy. Over the next couple days instead of seeing some improvement I saw the condition worsen and worsen...no relief...NONE. I was feeling miserable and knew I had to see my primary care physician asap. By Tuesday, July 5th I was able to schedule a last minute appointment with my doctor. My doctor quickly went to work and diagnosed my condition(completely different than the Take Care Clinic Nurse). I explained my situation and what I had been through at the Take Care Clinic. I showed him the Take Care Clinic paperwork which included the diagnosis and prescriptions. Much to my surprise he snickered saying "You were misdiagnosed....those prescriptions will do nothing for your condition". Well, I guess I wasn't surprised. But, at that point I was rather upset and disappointed in Walgreens Take Care Clinic. I shelled out $80.10 for the clinic visit and another $20 for prescriptions. For what? The nurse misdiagnosed my condition and also prescribed medications that would do nothing to resolve my condition. Because this was my first visit to a Walgreen Take Care Clinic I felt compelled to contact them and file an official complaint. So, on July 8th that is exactly what I did. I called their Patient Support Center(866-825-3227) and spoke with a representative(Pete). I walked through the entire scenario with Pete and he seemed genuinely concerned about my experience. He assured me all complaints are taken very seriously and would be reviewed by management level folks higher up. Shortly thereafter, I received a follow-up call from another Take Care Clinic representative named Catherine. She was very nice and requested that I fax my Primary Care physicians notes detailing his diagnosis and prescriptions. I agreed. I contacted my Doctor's office and request the documents be mailed to me. Fast forward, I received the doctors notes and I faxed them to the number provided by Catherine. After that, I heard nothing back from Catherine or any other employee from the Take Care Clinic. I followed-up with Pete on 8/2. Again, Pete assured me complaints are taken very seriously. Although, at this point it began to feel like it was just corporate jargon he was trained to regurgitate back to upset patients. Anyway, he stated my issue would be escalated to his supervisor for immediate review. Later that day I received a call from Catherine again. She stated she never received my fax. Although, I find that suspicious because the fax machine I used acknowledges and confirms all successful faxes...and my send was 'successful'. Anyway, at this point I asked Catherine for her email address. I sent the requested paperwork via email and she confirmed receipt of it within minutes. Upon receipt, she stated it would be forwarded and reviewed by the Take Care Clinic Market Manager and the Regional VP. Upon review, a decision would be made regarding my refund request. Today, August 8th(a month later) I received a voice message from Catherine. She notified me that my refund request had been denied by the Take Care Clinic 'Market Manager'. There was no reason provided and no additional information given. I must say I was rather disappointed. I feel little attention was given to my case. In fact, I feel betrayed! How can Walgreen Take Care Clinic justify a denial when their nurse misdiagnosed my condition and prescribed the wrong medications? How can they justify it when they have my doctors notes and his diagnose was completely different than the Take Care Clinic nurse? Note: After getting the correct prescription(from my doctor) my condition cleared within a couple days. Based on this experience I would certainly not recommend Walgreen Take Care Clinic. It was an awful experience and I feel my concerns were not taken seriously. DO NOT USE WALGREENS TAKE CARE CLINIC. THE SERVICE WAS POOR. THE LEADERSHIP WAS LACKING. As always, caveat emptor.

I had the worst experience ever at the St. Charles, IL Take Care Clinic. So today I go to the…read moreWalgreen Care Clinic to get my daughter her chicken pox booster. So I wait for an 1 hour and 45 mins with ONE person in front of us (I think she took an hour lunch between there). After walking around Walgreens with 2 small kids for an 1 hour and 45 mins I finally see the Assistant walking to the desk. I tell her that I have been waiting for 1 hr and 45 mins, and she only needs the shot. This woman verbally attacks me...I am not even kidding when I say, leaning over, red face, yelling at me..."I am ONLY ONE PERSON! I refuse to give you a shot. Get out of MY clinic!" The first thought was to call the police, I seriously didn't know what to do. So, I begged her, (this was all in front of 10 people who were waiting for prescriptions, etc) literally, "No, please, please," I said.."Please we have been waiting so long." Although, I knew I wasn't be genuine, it got her in. But, she seriously made me cry..I was crying I was so upset, which is not something I really ever do. She called her in, took 30 seconds to give her the shot. She handed me the paper, and I told her to never ever talk to me like that again. She proceeded to tell me to "Get out of MY clinic." I will not stop until something happens with my complaint..ever.

Horrible place. The nurse had really poor bedside manner and the doctor made the wrong diagnosis…read more Then the bills started pouring in. There are better immediate care facilities around. UPDATE: I increased the rating from 1 star to 3 stars because our latest visit was very pleasant. Great nurses and doctor. UPDATE 2: review decreased to 1 star. In 3 different years my wife went there with a bad cough. We told them each time that antibiotics, not steroids, always cures her. They refused to give antibiotics. STUPID.

Doctor's and nurses are professional and caring. I have never received less than exceptional…read moremedical support Wait times vary depending on how many patients they see but every effort is made to speed the process without jeopardizing best medical care