The women working in the clinic was very nice and visit was fine. Received the bill and was…read morethinking what a scam. She really didn't do anything. She is not a doctor. She asked questions and took my blood pressure. Felt my throat and looked in my ears to tell me I had some water and it would go away on its owe. The bill came and it was 580.00 dollars. WTF - for what - my doctor charges so much less. After insurance I still had to pay 140.00 dollars- what??? For real - That is what the appointment should have cost in total. So crazy - I will call my doctor next time.

Update: I only ended up waiting less than 10 minutes. However, when NP came out to get me she said…read more"Now that wasn't 40 minutes, was it?" In a snide tone. My visit went fine but she has a bad attitude. Went online at 6:30 am to register for my "place in ". Tried on phone and PC and there was no option to "get in line" at this location. I kept trying and figured the "line" didn't open until the location opened at 8:30. Got online at 8:33 and it said I could get a place in line and the wait was 6 minute. Since it was only a 6 minute wait I got dressed and arrived at 9:05. There are 3 people in line ahead of me with a 40 minute wait! Ugh! The nurse practitioner came out and asked me if I was the next person. I responded with "I wish". And explained to her what happened. She explained that there were already people physically in line at the store at 7:00 am so she made the online "line" unavailable until 10:00 am. This should be stated on the website. If I had known that I would have gotten dressed and come at 7:00 this morning! This online sign up is seriously flawed. Not to mention, the way the nurse explained it was condescending and she lacked empathetic customer service. I'm not sick often so I don't know the ins and outs of getting a good place in line. CVS could do a much better job of explaining the process on the website.

Great service but they are permanently CLOSED now…read more From the front cashier to the pharmacy, the staff was helpful, professional, and service oriented. The women cashiers were especially cheerful. Too bad they closed this location.

Easily made appointment on the CVS website for both Covid and Flu shots. They texted a reminder…read more I checked in as I walked in the store and the pharmacist ran the insurance which was approved. The shots were administered quickly and painlessly in a clean, private room and I was given a $5 of $20 purchase coupon to use in the store.

The CVS Minute clinic was efficient, fast and got the job done. The doctor was very nice, asking…read morequestions and explaining everything as she checked out our son. I used the CVS app to register and then received a text message confirming our appointment. Once we arrived, you need to check-in at the kiosk and then your name appears on the digital screen to see who is next for the doctor. The doctor printed our report and we used the CVS Pharmacy but if you don't want to use this pharmacy, it is not required.

I was looking forward to the convenience of the minute clinic....until I realized the incompetence…read moreof one so called "doctor" will be covered by other doctors in the practice. They refused to acknowledge their own mistake in the diagnosis and cost me extra time and medical procedures that were not necessary, had they acknowledged their misdiagnosis in the first place, especially during COVID times. I felt like I was speaking to robots, rather than humans as they were reciting some generic corporate guidelines. Find a practice with competent professional and stay away from this place. It will save you time, energy, and money.

this CVS is solid; however, my only complaint is this bitter zara lady In pharmacy, whom is in need…read moreof much more training. WHO HIRED HER?! Her bedside manner is atrocious! Gates were closed, yet some lady was behind the counter. I gave the benefit of the doubt when i politely asked if and what time they would reopen, or if they were closed. the red signs on the wall in front of where i was standing (from the angle I was at) shows open from 8am-8pm most days. It was 12:40. I did NOT see the monitor to the left that shows they are closed from 12:30-1pm. honest mistake on my part, but to completely ignore someone genuinely asking a question... looking in my direction at me, and NOT respond at all, is beyond rude. some folks would slap this little girl for that, but Im not on that type of time. My point is, What if i someone was illiterate, and could not read? What if someone genuinely does not see a monitor that's positioned off from the direction of the pharmacy gate, such as myself? So i went to the front and politely asked the clerk if the pharmacist was deaf (to give zara some grace) The clerk at the front responds, "no", as i follow up with why I asked that to begin with. To my surprise, as I walk back towards the pharmacy to ask again, she's mouthing off about me asking if she was deaf to some counter part she's on the phone with... how are you so confident to be yapping like that behind a closed gate, like you wont open back up in 15 minutes? You dont know what kind of mood people may be in, or what they are willing to do because of your lack of acknowledgement and respect. I stepped out of my character...being self effacing, I did call her out her name for not being able to easily respond or even point in the direction of the sign (which again, i did not see until going back to the gate after asking the register lady if this zara chick is deaf. I can admit where Im wrong. I can own where I messed up, but this is the person thats in charge of dispensing medication to people?! ‍ who raised you?! yapping behind a closed gate like you're in high school. Parents definitely should've Beat you more as a child because your Bedside manner is beyond horrible. you should not be working with people and definitely should not be in charge of dispensing medications at that station on your own. Deprived is an understatement. this woman looks soulless!! And karma is a mf! it doesnt miss. It will spin the block for you weirdo. Other than that, shout out this CVS (except for this weirdo). They do a great job. It's just this heffer in back that is harming CVS's brand image.

This is a newish, clean, and airy CVS. We only dropped by because we were close by and had a…read morecoupon to use. I guess from some of the reviews, we were fortunate to not need the pharmacy here! Good luck with that to the Napervillians!

Hoffman Estates CVS Minute clinic it doesn't matter that…read moreyou have an appointment. I waited over a half hour to see a provider and then they were going to close so I did not get to see the provider because the provider took some walk-in right before me who took an extended amount of time that interfered with my appointment time. Not efficient at all I'll never waste my time coming here again.

Terrible experience. Had to have my ears cleaned per request of a hearing test. I had to return to…read more the minute clinic on three occasions following three visits for my hearing test only to hear they never cleaned my ears completely. UNBELIEVABLE. Im still being billed for all three visits!

Refused my insurance when it is in fact accepted and refused to call. Lied to get me to leave.read more

I live in Chicago during the week for work, and have for several years, yet all my doctors are in…read moreanother city. When I can pre-plan an appointment, I have the flexibility to return to the other city for it. I really like my doctors, after many years of great relationships with them, so have chosen so far not to leave them and find new doctors in Chicago. This has worked really well so far, because I haven't been sick enough to need to see a doctor THAT DAY. This all changed a few weeks ago, when I returned from a trip to a convention with a bad case of what I figured was either bronchitis (which it was, coupled with a sinus infection) or pneumonia (which it was just starting to be). The day after my most miserable flight home (the flight was fine, but I felt lousy and was all congested and coughing, and I feel so sorry for the people who had to sit near me!), I decided I had to see a doctor, and soon. And I felt too lousy to make the three-hour trip back to see my usual family doctor. So I checked online with my insurance company to see which nearby walk-in clinics were included in our network, and was relieved to see that the CVS Minute Clinics were in-network, and that there were several nearby. I chose this one because it's about halfway between my home and office, and on my regular commuting route, so figured it would be most convenient if follow-up was needed. I tried to make an appointment online, but after first telling me I could, the app then told me this function was unavailable. I checked the app for the approximate wait time, and when I saw in the early afternoon that it had dropped from about 90 minutes to about 25, I headed out. Once there, I was only second in line, and was seen in about 30 minutes, maybe less. The check-in process was easy -- all online, using a keyboard and monitor in the waiting area. I really liked the nurse practitioner who saw me, Caitlin. She was extremely friendly and personable (even asking to see a video of my daughter's singing performance when I mentioned the purpose of the convention I'd just attended), conversed with me compassionately and intelligently about my symptoms, examined me thoroughly, and clearly explained the diagnoses and treatments (there were several of each). She sent the prescription orders directly to the store pharmacy online (after confirming with me that this is where I wanted them sent), had me use the prescribed inhaler under her supervision for the first time after I picked up the meds at the pharmacy, then re-checked some of my vitals a few minutes later to confirm that it was doing its job. In summary, I felt like I was in my own doctor's office, receiving the same excellent treatment I was used to receiving there. Two days later, I received a call from the clinician on duty, to ask if the medications were working and I was feeling better. (At the time I felt like I'd improved significantly from Monday, and told her this, but was still at home resting and recuperating trying to get over it.) This was much appreciated, and a nice touch that even my own doctor's office doesn't do. Unfortunately, as has been the case with many of my fellow convention-goer friends, I still hadn't shaken all of my illness a week after finishing the first round of antibiotics, so I ended up back at the Minute Clinic two and a half weeks after my first visit, this time seeing a nurse practitioner named Monica. She was also very nice, and very thorough, and I again felt very well cared for. I asked Monica if she and Caitlin job shared, and she explained that yes, they were the two "regulars" there, and they alternated weekends, and also had some floating NPs who filled in the extra hours. Overall, I was very, very impressed (and very pleasantly surprised) with the care I received. The only time I've used a similar facility was to get a shot for my daughter, that we found out at the last minute she needed before she started college, so I didn't have any true experience with a walk-in clinic for treating an illness. I'm sold now that this is a very viable alternative, especially when my own doctor is unavailable or is just too far away to get to. Thanks, Caitlin and Monica, for the excellent care! I'm just about back to 100 percent now, and truly grateful for your help getting me there!

The nurse practitioner, Matthew Yau, working Sun 10/30/22 was the rudest, most unhelpful medical…read moreprofessional I've ever encountered in my entire life. Literally hides in his office with the door closed, then acts surprised that a patient doesn't know to log into a kiosk that is completely dark and appeared to be off. Additionally, he told me that he wasn't sure the Typhoid vaccine is in stock. Is he not aware that patients can check if the clinic has the vaccine in stock when they schedule? Lastly, he told me the vaccine was not covered by insurance and $150. That was the most absurd and incompetent part of it all. I ended up going to Walgreens and it was covered by insurance. Cost me $0. This man should not be in the medical profession

POOR COMMUNICATION, IGNORED MY SON WHO IS A MINOR…read more I recently had my son get a covid test at the 200 E Northwest highway CVS. I also I got mine. In 2 days I got my test results. I constantly kept calling, trying to text and following text results say that the results are not ready yet and minors get theirs texted. yet its going to 3 weeks. realizing that this place went careless. not a single response, no text, no call and not even letter. telling me whata going on with my sons results. worst case scenario, I need to go back to work and risk taking my son to his grandmother is very sick. THANKS FOR NOT TAKING CARE OF MY SON! POOR COMMUNICATION

I have gone to this clinic twice and both times left disappointed…read more Visit #1 - I tested positive for covid, was borderline miserable and the NP refused to prescribe Paxlovid but instead wrote a RX for a coughing pill. The pill did nothing for me so I called my PP and within minutes he sent over an RX to my local pharmacy for Paxlovid. The meds worked great and was back to normal within a few days. Visit #2 - I had a bad infection. The NP at the clinic determined it was a viral infection and I would need to tough it. A few days after my visit the infection got worse so I called my PP for a same day appointment. After doing the same basic tests as the NP my doctor determined it was a bacterial infection and wrote an RX for Z-Pak. The Z-Pak worked wonders and I was back to normal within 48 hours. The moral of the story is two separate times I was feeling like shit and both times the NPs did nothing to help me. What is the point of having health care professionals manage these locations when they are scared to prescribe basic meds to help ailing patients. Minute Clinic stole my money twice but never again. I will never be back.

Do not go here. The NP was rude and unprofessional. My insurance covers minute clinic and they…read morestill charged me $184 after charging my insurance $184 as well. Don't waste your time or money.

The manager offers good customer service. He Knows the products and Offers helpful advice.read more

This location has no issues wasting your time. I waited 24 hours after my dr sent in my…read moreprescription to pick it up just to find out that they hadn't even bothered to fill it. You have to call or stop by to pick up your prescription before they will make any effort to do their job. Once, shame on them. Twice, shame on me. I'll be moving pharmacies because why suffer bad service when there are other options. Don't believe the pharmacist Alkesh is sorry when he makes no effort to provide decent service.

It was easy to fill out paperwork and get an opt. however it took 40 mins to even get to a back…read moreroom with 1 person in the waiting room with me. I could also hear the providers from the waiting room talking about the patient ahead of me and their medication.will not be back

Gave this place and organization 1 star. Trust me it would be less if Yelp allowed that…read more Subsequently I got a message that asked me to email them with the details of my disputed bill. I emailed immediately. Of course no reply. Have called customer service (which is a call center in the Philippines and so these operators have no authority or knowledge to do anything.) I have been calling this place for over 6 weeks and if I got a dollar for every time they said "sorry, we will get management to call you back" I would've paid my bill by now. This place is doing something illegal as are their service providers. You have been warned