This is by far the worst experience I've ever had at an Urgent Care…read more The check in process was efficient they did a great job. The initial nurse I saw was also great, but that Nurse Practitioner or PA whatever she is, Stacy Fender...never again. I tripped on the lip of our garage and twisted my ankle and cut up my knee. This woman acted like she couldn't touch me and wasn't listening to what I was saying. I just wanted to make sure nothing was broke on my foot because the swelling and pain was intense but no bruising and my main point to her...this foot had just recovered from a previous injury, which was like explaining it in a foreign language to her, she didn't get it. Next thing I know, the nurse is bringing me a cup for a urinalysis??? I ask why she says Stacy ordered it...I said for an Xray? Poor nurse she said she just follows orders. Thankfully nothing was broke and when it came time to look at my knee, this chick looked from afar and didn't even bother to redress it but had the nurse come back in, who did an amazing job. I asked Stacy why I had to pee in a cup for an Xray and she got all squirrly and said "it must have been a mistake" yeah your mistake, thank you for PROFILING me so blatantly. Then she had the nerve to say she would remove it so I don't have to pay for it but my urine was clean...UM YEAH I KNOW! I will never return there and possibly no Prisma, I'll just head to my regular doctor! What a shame!!

i received great care but was completely blown away by my bill! I was charged almost $400 for a 20…read moreminute visit that consisted of vitals, seeing a PA and getting a Covid and Flu test, that was it!! I did not get any medication or any further treatment! I'm shocked at those charges!

One of the best Urgent Care's I've been to, if not one of the best clinic of any type…read more The staff were all professional and helpful. Melissa, the PA is incredible. Highly recommended.

If you're sick and don't know where to go, or maybe you can't get an appointment with your…read morePCP...this is by far the best urgent care around. For someone who rarely gets sick the stomach flu is a traumatic event. I was able to get in to this clinic quickly and was taken care of with the utmost attention. The nurse practitioner on duty was very attentive and kind, and I was checked far more thoroughly than my MD would have done. I was provided everything I needed to continue to get well once I left. Note: They are only open during regular business hours during the week and Saturday, and afternoon hours on Sundays.

I brought a friend here with symptoms of dizziness, chest congestion, nasal stuffiness and more…read more She was given outstanding care: complete blood work, chest x-ray, oxygen, and more. The care was so intense we were there for over an hour with constant contact with medical personal. The staff were kind, thorough, and very professional. I had never visited here but I was blown away by the level of care. If the need ever arises I will definitely come here. Very clean facility; plenty of free parking.

Omg. Do not go here. They barely take a history or perform much physical exam so they can run up a…read morebill. doctor Brancati- the owner- is exceptionally rude and nasty to his staff in front of everyone and exhibits poor bedside manner.

First I'm never happy about paying medical bills but when we arrived their staff was amazing even…read morethough it was a holiday. My daughters needs were met and they had a great bedside manner that made her feel at ease. They were quick to call in a prescription or two which didn't cause us to have to wait too long for it to be filled. I would definitely recommend this location if you're ever in need.

Outstanding service . Very organize very professional had a great experience . They treat everyone…read morethat walks through their door with care

The nurse Angela H, immediately made me feel welcome and listened and was very professional, I've…read morealways been properly cared for at this location and it's my main for a reason!

I absolutely have loved coming here until this past Friday. I was positive for Covid. To which I…read moreget very sick the past few times, which scares me, and I was always prescribed medicines for congestion, cough etc. I saw Richard Leland to which did not even check my throat, my nose, or my breathing but said he would write me a script for a new drug. This drug is $1389!!!! Like what in the hell! I can't afford that nor know anyone that could!!When I realized that when I got to cvs to pick up my prescription I called Immediate care and asked for something else to which the doctor said no. Why do I pay insurance or pay to see a doctor who won't help you get the care you need?!Absolutely ridiculous! So I have been horrible sick all weekend and getting even worse until I can try to get in with someone on Monday. Thank you for wasting my money, my time and having absolutely no regard for my health or well being!!!!!DO NOT SEE DR. LELAND!!!!

I've been going to milestone for over 30 years. Always respectful and efficient. Dr Leland is…read morefantastic! I have several chronic conditions and he has always been able to help even if he has to send me to another doctor for treatment. He knows my husband and children on sight. Once I had a ruptured disc and in extreme pain. He sent me straight to have a MRI. Then straight to see a surgeon (there's usually a long time period to receive an appointment).He (his nurse sandra who has become a true friend usually calls) always calls to follow up on my progress. After my heart attack they called the same day I came home. I never notified them. I honestly believe that Milestone is the best in the Upstate. You won't be disappointed.A++++++++++ Tammy D

Office manager and staff have not one shred of empathy for people who have been through losses…read more They are condescending, and have refused me healthcare multiple times today, and are beyond unprofessional when it comes to medical notes. They didn't explain to me at all why my request was continuously denied, these are women btw, you would think they would have a bit more of an understanding when it comes to pregnancy losses, and pregnant women with autoimmune diseases. Anyways, they lost three patients today. This is honestly the very first issue I have had over here so it's really disappointing. I have no issues with the doctors I have seen, ( Dr Pollard and Dr Jones-Moon, who actually did tell me two different things in the situation) but their female nurses and office manager both have awful bedside manner considering their professions. I and my mother spoke to these women today, and they are super caddy and unprofessional. All I needed today was reassurance and an explanation, and for some reason these two things are not within their capabilities as healthcare professionals.

Very nice staff, Dr. Maskell took time to explain why and how my symptoms were related. I have been…read morecoming to this urgent care for more than 15 years. It rust them and highly recommend them.

There seems to be significant inefficiency going on here. I used online check in for a 1 pm…read moreappointment and arrived by 12:50. There were two people in the waiting room and a nearly empty parking lot. Finally was taken back at 1:25. The nurse was nice but failed to monitor the blood pressure cuff properly. It inflated to the point that my arm went numb, which has never happened in my life. I was then left in a waiting room for another 40 minutes. The actual appointment was all of five minutes but I spent well over a hour there in total.

Misdiagnosed hand fracture. Missed it all together. Highly evident on x-rays sent to an…read moreorthopedic surgeon. Surgery currently scheduled.

The front reception was a little bit slow to acknowledge me and had me check in online which was…read moreodd but I got an appointment quickly. She was nice though. The nurse practitioner and other staff who treated me were incredibly kind and patient and informative. I felt well taken care of and genuinely valued. Thank you!