First off, let me share my one positive: the paramedic who took my vitals after my 3 hour wait was…read moremore than kind. He saw how upset and uncomfortable I was, and did what he could to calm me down. He is the sole reason alone that this review is bumped up to 2 stars. I hope he sees this and knows he made my experience so much better. As for my negative experience: I came here on a Saturday at 3:00. I threw out my back and had a bronchial infection, in a lot of pain, and couldn't breathe well. The secretaries were initially kind, and they told me it was busy, and they told me 5:00 would be the time I was seen. I expected a wait, as you always have to with these places, so that was no problem. *30 minutes later*, a woman comes in and gets checked in after me. Obviously disgruntled by the long wait with her husband in the car, she did some tricks, said some (and I quote) "magic words" and convinced the secretaries to put her ahead of me. Her symptoms did not actually appear to be severe, rather she just wanted to be seen as quickly as possible. It was obvious the secretaries were bonding with her and let it slide. They were having seamless, lighthearted conversations, while she was apparently "short of breath". She was seen at 5:15, the time I was supposed to be seen. Seemingly, the blonde secretary laughed after I mentioned I've been waiting much longer than her and continued eating her snacks by the computer. I could tell they weren't worried about me because I'm young, so they brushed me off, when truthfully I could NOT breathe well and my back was out. Maybe if I had mentioned those magic words a few more times, I would have been seen at my original time. I was in so much discomfort and pain, that I couldn't hold back tears at that point. I was finally called back at 6:00 and given a breathing treatment and muscle relaxers. This was single handedly the worst experience I've ever had at a Med Express, aside from the kind paramedic. Choose a DIFFERENT location if you care about your wellbeing. The secretary staff here should be ashamed of the way they handled that situation.

Came in with a head injury and wanted checked for a concussion. I waited over an hour to be taken…read moreback by the nurse, only for her to tell me it's going to be a very long wait before the doctor could see me because there were four people in front of me. I left without being seen. I am a nurse in a very busy doctors office, so I understand the long waits but they could have at least told me up front that it was going to be a long wait, I would've went to the ER and been seen faster. Maybe if they weren't all sitting on their phones the patients would be seen faster.

I've been a patient of Dr. Ardinger for years, and I can say without hesitation that he is one of…read morethe most thorough and caring doctors I've ever had. At 75, I truly appreciate the time he takes to talk with me about my health, ask important questions, and make sure I'm comfortable with any decisions. He never rushes me, and he always considers my overall well-being, not just prescriptions. I've recommended him to friends, and in one case his attentive care quite literally saved a life. I'm grateful to be under his care and can't recommend him highly enough.

Horrible! Dr Ardinger always in a heated rush. Unable to…read moreMake, cancel or change appointments on week ends.

My wife and I took our 4 children to Walgreens' Healthcare clinic after calling our Aetna insurance…read moreand the Walgreen's Healthcare clinic central phone desk to verify that they were in-network and that the FluMist would be covered 100% just like if we went to our Doctor's office (who was incidentally out of FluMist). Despite all of Aetna and Walgreen's assurances that they would be in-network and costs would be covered 100%, we were socked with a $39.99 charge PER CHILD for the Flu-Mist. Almost 45 days later, we are still waiting for Walgreen's Billing Analysts to review the charges and the Aetna EOBs we submitted showing that this should have been covered 100%. Walgreen's continues to give us the run-around hoping we will just go away so that they can keep the $160 that they charged us. VERY POOR CUSTOMER SERVICE AND UNETHICAL PRACTICES

This is the best place to get a quick xray or blood test. Fast and easy, every time I've been…read morethere. It's very clean and modern with a friendly professional staff.

This was the worst experience I have ever had I went in with my knee locked up they put me in a…read moreroom and laid there somebody came in and said oh yeah it looks like you've a Baker cyst in the back and then when the doctor came in he said what are you talking about that your knee is locked and he he took my leg and pulled it so hard did it hurt like somebody was killing me and he said there's nothing we can do. And he walked out. They gave me release paperwork and crutches and I left with my leg still locked. My knee is now 10x worse from him trying to pull it . I am calling a lawyer . So DO NOT go to UPMC Brentwood