With all the other er options within a 5 minute drive go somewhere else. Spent over 5 hrs here…read moretoday and would have been 6 if we would have waited on the front desk. Upon leaving every room we passed was empty a patient was waiting at the front desk just to check in and seemed like he had been there a while.... Wouldn't provide records of visit said we had to go to the main office for that. Front desk people around 5pm were cussing getting loud and acting unprofessional go somewhere else.

If I could leave ZERO stars I would. On 06/14/2025 it became…read morenecessary for me to seek medical care at the following location for 2 wasp stings that had swollen my hands and arms severely: Baptist Emergency Room & Urgent Care - Nine Mile 9400 University Pkwy #101A Pensacola, FL 32566 448-227-4500 Upon arriving at 6:39pm I was checked in quickly and asked to have a seat. Very shortly after that the Triage Nurse called me in and my vitals were taken, then I was asked to have a seat in the waiting room because they were full. I went back to the waiting room at 8:50pm at which time I was taken back to a "FAST TRAK" room. Trust me......that was no "FAST TRAK". I could hear the doctor in other rooms but by 10pm when no one even bothered to check in on me, I left. I even asked the nurses if the door I was pointing to was the way out and they responded yes. I was checked in-YES I was triaged-YES I was NEVER treated medically by a nurse or doctor!!! I am still having issues and will seek medical care elsewhere due to the treatment I received at this location. And.....I don't expect to receive a bill for treatment I NEVER received. I went to that location because I have had stellar service there previously. I'm not sure what has happened to make this experience so BAD. It is BROKE and they desperately need to FIX IT !!! WHAT THE HECK IS URGENT ABOUT A 3.5 HOUR WAIT !!! TAKE NOTE.................DO BETTER !!!

Not bad the best if experience with their facility. They do everything y the letter of their…read morerules. So much so once they had a person in a medical emergency in their ER parking lot and would not go out of the building to pick them up and bring them into the ER. A bystander had to get them inside the ER before they would take over.

I recently saw NP Stephanie Bello. I have never posted a complaint about any provider. But if you…read morechoose to see her please do so with caution. Please do differently than i did switch at the first red flag. And take notes bc when you call to address them she will deny everything .i had no conflict of interest with kiher . I believed her when she stated she cared. I am not sure saying don't go het just do so being prepared to notes and recap the visit and make sure correct notes are put in you chart.

Had a wonderful visit! It was our first time and I had a sore throat. They saw me as quickly as I…read moreneeded to make sure it wasn't strep throat it mono. Thankfully it only ended up being just a bad case of soar throat. The staff was very pleasant and the doctor was very knowledgeable. The nurse was very attentive and kind and if it was the fact I was in so much pain I would have remembered their names to write in this review. Props to the emergency room next door as well. The GPS led us there first and they new exactly where to point us to get to the urgent care. (They call it priority care FYI) Overall a great visit and would recommend if you have something urgent you need looked at. Especially if your doctors appointment is going to be a few days away or longer. They will take care of you and be honest with you. Kudos again for helping us find the cheapest pharmacy to get the antibiotics we needed. 11/10 would get sick again.

I'm very disappointed - even more disappointed when I was told they could not give me my results…read moreof my ct scan over the phone. - I found out from my insurance that they were no t even in my network after me calling and asking my Insurance .‍ I will not be returning for several reasons the traffic and the parking are a nightmare .

If I could leave zero I would, I checked in , they ordered a chest x-ray to supposedly speed things…read moreup within 10 min of being there. I waited 2 hours watching people come and go before and after me to finally be called back and placed in a very small closet consulting room so the nurse could tell me they are going to order a Xray (again) before Dr sees me and closes the door . Another consider amount of time goes by so I pop my head out to ask how much longer before they get this X-Ray to be met with attitude (not what she said but how she said it ) they will get you sometime. I walked out immediately and paid my co pay and left. My time is valuable too as is my health. Almost 3 hours wasting my time with no time table for actual help. what a Rip Off !

A couple years ago, these folks didn't complete the government physical form and it was rejected…read more. had to deal with that. This time, they had the old form ( I caught that) and I've been here almost 3 hours .... I had an appointment, but I don't know why I did... terrible organization. I'm going to find another her provider if at all possible. People were good, but the total lack of concern about my time is aggravating.

I have been a member for many years even when i had Health Insurance the co pay was better. I…read morenormally order all my labs on my own and bring them in . The Practitioner was very knowledgeable and caring! She explained everything to me in a way I could understand! YOU must tell the front office if you have a membership they do not look it up unless you do. and Members get priority for walkins.

I walked in and only waited approximately 15 min. The Practitioner was very knowledgeable and…read moreconcientious! She explained everything to me in a way I could understand! This will definitely be my go to place when i need urgent care! Joe F

Definitely Was A Busy Day.In The End The Staff Was Great . Shout Out To Allison V!!…read more Ron Pavicic

No appointment availability for pre employment screenings. Multiple people called back before me…read morethat got checked in after I did. Have sat waiting over 1 hour in front lobby and continue to wait while in back lobby extensive amount of time. Cannot get this location done on your lunch break. Request your employer to order through a place you can set appointments. This is awful.

front service worker rude and unhelpful, also they was told they don't take new patientsread more

The front desk staff and office manager are very unprofessional. I called and was talked to very…read moredisrespectfully, was told I had a $25 debt that insurance didn't cover and needed to pay it or they would not call my prescription in. I tried explaining that I had two insurances during that time and shouldn't have a copay due/never have. They refused to even listen to me or give me a chance to speak. Advised them that it was not about the $25 it was just about the fact that insurance should have paid it and that I would call and straighten it out with insurance. The office manager continuously yelled at me over the phone and would not let me even speak. I went to the office to try and pay my $25 bill and was told to have a seat and they immediately alerted the office manager that I was there and she came out of the back screaming at me (in front of patients) telling me to leave because I asked to speak with Dr. Flurry regarding their complete and utter disrespect. They refused to tell him I wanted to talk to him and threatened to call the cops and said I was trespassing. I asked if they would at least let me pay my bill and then I would gladly leave, and I was told to "mail a check in". The office manager had the secretary call the cops on me and she described to the officer what I was wearing and what I looked like. She also made it seem like I was threatening her and/or patients and ushered all of the patients in the waiting room to the back of the building, as if I wasn't sitting in a chair because they told me to "have a seat". The office manager threw some choice words out and they were given back to her. As I was walking away and leaving like they asked, I was told "At least I make more money than you" by the office manager, I assume because I was wearing scrubs. I stated that I was a nurse and didn't work in an office, and I did not care what she made. Not sure why that was relevant? Maybe to make herself feel better. The lack of accountability that Dr. Flurry holds his staff to is disgusting, and I hope I can save any one else from having to deal with this disaster of a place. The office manager also submitted an "anonymous" complaint to my PLACE OF WORK telling them that I acted disrespectful in my uniform and said she is shocked that my employer would have this type of nurse working for their company. She also used my patient information to make this complaint. Update: I called my secondary insurance and they never even billed them- which is why I "owed" the $25 that my secondary insurance should/would have paid. I also got a letter in the mail stating that they sold my $25 "debt" to a debt collector. This place is a joke. They are the reason they did not get paid, but they do not make mistakes, or so they seem to think.

I stopped in at 10:45 AM to get blood drawn and I was there for over an hour and only served about…read more12 people the entire time. as I was making derogatory comments about people waiting in the waiting room. very rude employees

All I can say is I went feeling very sick and with a fever and body aches. The place was empty and…read moreI was taken quickly. I was given a Corvid test put in a room to wait for results and to be seen by the doctor. The lady doctor said I did have Corvid and I would need to stay home for five days and use over the counter medication. I would have gotten medication for these systems I was experiencing in the past, but because I had Corvid I should go home and fight it on my own. Sacred Hearts protocol seems to be more important to some doctors than treating the sick. I asked this doctor if she prescribed Ivermectin and that answer was no. My Grandson and my Son's mother in law and several others were treated with Ivermectin and recover in a few days. I went home and called Pro Health Medical Clinic in Pensacola and was given the help I needed. I picked up the Ivermectin and three other drugs to help me get over the Corvid. After five days with fever, chills, body aches and upset stomach I am into day two taking the medications and my temperature is normal this morning and I am feeling better. Thank you Pro Health Medical Clinic. I will never again use Sacred Heart Urgent Care Center in Pace.

These are nothing but attentive medical providers, they listen and care about what you're saying…read more Yes the wait time might be a bit longer but that happens when you have medical providers doing the documentation,visitation, wroting your prescription, calling it to YOUR pharmac, etc. You'd spend no less time at a hospital for worse care and doctors to not even understand your illnesses than you would this fantastic urgent care.

They ask for a card at check in to be on file and say it will not be charged. They later charged my…read morecard for $60 without my permission. I was in and out of the office in 20 minutes. I ended up having to go to another doctor elsewhere to resolve my health concern. I do not recommend this office and I hope I get my money back.

Great care great people I prefer Baptist but this isn't too bad. Thanks to them for taking care of…read moreour needs.

This is a review of the Ambulatory Surgical Center at West Florida. This ASC is run efficiently…read moreand it's easy to schedule an appointment without a long delay. The waiting area is clean and spacious. The check in process is quick and in many instances I was taken back to pre op prep before my scheduled time. The medical staff especially the nurses are top notch. Compared to other ASC's I have been to in the area, this is a well run operation that I have no hesitation recommending.