The site says the office is open from 9am - 7am. However, when I called the service says it closes…read moreat 5. Poor representation

I just called this location to ask if they accepted my insurance and the receptionist had horrible…read morephone etiquette and hung up on me after I asked a question as if I was in the wrong for asking! I was gonna tell her to have a nice day before she hung up on me! Absolutely horrible phone experience.

First time coming to this office location and as a Bergen county local I had no idea this location…read morehad been here for as long as it has. Easy to park compared to other valley offices as there is a private lot for this plaza. The waiting room was mostly empty when I was waiting for my appointment and check in was easy. The only complaint I had which is not valleys fault were other patients coughing and sneezing and not covering their mouths. I waited maybe 10-12 minutes before a nurse took me back got my height and weight and did intake questions before my doctor came in. Very efficient wait times compared to what I've experienced at valley specialists compared to PCPs.

I went to VMG today because I felt weak and had vertigo. The doctor diagnosed electrolyte…read moredisturbance due to lactulose I was taking prior to a colonoscopy. Eveyone was most helpful and I did not have to wait more than a few minutes. Many medical facilities employ receptionists who are rude and indifferent. Not so here. The receptionist was most helpful and courteous, as were the other staff. I highly recommend this facility.

I scheduled an appointment and was ahead of time. There was only 1 person ahead of us and a lady…read morecame in and said she was early for her apt. We sat and waited. The office was clean but appointment time did not seem to matter. When we left I specifically asked about the prescription and was told it would be sent in. I live an hour plus away and went to the pharmacy only to find out there was no prescription sent. I then called back to the office and asked about the prescription. I was put on hold for 12+ minutes then I was put into a voicemail. I never received a call back but eventually the pharmacy did share that the prescription had been received. Very disappointed especially when the place came recommended.

Another emergency visit for me to the Doctor's Office Urgent Care in Midland Park, NJ. The place…read moreis spotless as usual and I didnt have to wait too long to be seen. In the midst of wrapping Christmas gifts, I sliced my finger really bad, it was very painful and I could not stop the bleeding. I called the Urgent Care first and the receptionist told me to come right down. The staff was so patient and wonderful , getting me through this painful incident. I was able to see Dr. Lauren again, who was able to take care of my injury, with much care too. She has the patience of a Saint. Thank you ALL for being there again and for being so patient with someone that has a Dr. / needle phobia. Hope you all enjoy the holidays safely and have a Happy, Healthy New Year !

Friendly and efficient staff . Provided great care . clean…read morebright environment. Highly recommend.

Doctors are great! Staff, a tad dry. Seems they have joined Englewood Hospital. Trying to resolve a…read morebilling issue was like charging a machinegun nest with a fork. Spent two days trying to get a representative on the phone.

I had an appointment with Dr. Sinatra, (the owner) who told me their office was a "tier one"…read moreinsurance coverage. Later, I found out they were actually a "tier two insurance plan." That might sound small, but it felt misleading--especially once the rest of the visit unfolded. Dr. Sinatra diagnosed me with a staph infection in my eye and prescribed a strong antibiotic (doxycycline) that I was supposed to take for a full month. It didn't sit right with me, so I went to Eyes On Ramsey for a second opinion. The doctor there was amazing--super professional and thorough--and told me I didn't need antibiotics at all, just a simple steroid drop to be administered for a week. Total relief! But here's the real kicker: A YEAR later, they billed an additional $1,000 for simply removing an eye lash or makeup brush bristle off my upper eye lid! Something I could've done myself by simply wiping my eye . I was shocked! It honestly felt like they were trying to take advantage of me (and how strange to bill me a year later?) Long story short: Misrepresented their facility Prescribed unnecessary and strong medication Charged an outrageous fee for wiping a piece of debris off my eye lid and called it a "medical procedure" Please, do your research and don't be afraid to get a second opinion. We all deserve honest, competent care--without the surprise bills or scare tactics. I'm happy to answer questions if anyone wants to know more. I Just want to keep others from going through the same thing.

I had my first visit with dr Sinatra a couple of weeks ago. I was very happy with the experience…read more The office staff were friendly and helpful. The Doctor s assistants were patient , friendly and professional. Dr Sinatra was excellent in explaining my eye exam She readily answered any of my questions or concerns. She, too was friendly and made the experience not at all stressful. I highly recommend her and her staff. I don't understand some of the reviews that were critical. My guess is that they have the wrong doctor and office. I

When you speak with the staff that signs you in they do not have eye contact, they just stare at…read morethe computer screen and ask the same questions at least 2 or 3 times. It's totally frustrating. Phone calls are rediculous as well having to wait and then put on hold for too long. It seems impossible to me how a business like this can survive. If there is a responsible party in this organization they must address these problems.

As with the others I like the doctor but the customer services are poor - just tried to call now…read moreafter 1 pm (they close at 12 to 1PM for lunch so don't have an emergency then) I tried to call right now at 1:30 pm and no answer. Someone who is more business inclined should remedy the bureaucratic nature of this dysfunctional office and for the rest of us - got to go elsewhere for medical care.

Dr. Yee is a very friendly doctor with kind and helpful staff…read more His Wyckoff office is very convenient for those living in Bergen County. The office is small but cozy, and modern and clean. I went to him for my annual physical, but he's also a family doctor, so keep that in mind if you're looking for a pediatrician. He also conveniently is up to date on technology, so that means you can expect to get your test results online, which is very convenient.

I have been a patient at Dr. Yee's office since 2013. The staff have always greeted me warmly, and…read moremy experience with wait time has been less than 15 minutes, which is stellar! Dr. Yee is tremendously personable and truly cares about overall well being (physical and mental health). Follow up times with routine blood work is standard, about 1 week to get results. Both Englewood and Wyckoff offices are very clean. Never had a bad experience and look forward to my continued relationship with the practice.

THIS PLACE WILL WASTE YOUR TIME AND HAVE YOU LOSE MONEY…read more.. I really would like to rate this place with no stars, but there is not an option for it. First they changed the name and didn't not send an email, a letter or a systematic message on the phone to notify me. When I called to make my appointment I was scheduled for a date and time, when I showed up to the appointment I was informed that I didn't have an appointment that day and they didn't see any appointments for me at all. Then, I asked to be scheduled for the next day and I was given a time. When I showed up, I was informed that my appointment is for 3:15 PM and not 2PM. I had nothing to eat to be at this appointment and I was behind on my meds just to get my blood work done... I also took time from work for both appointments and I had to be back at work after rescheduled appointments. I had to find a substitute to cover me since I was not going to be available for another appointment in like another month. I had to pay my substitute double for the day do the last minute noticed, so she can assist run the event I was supposed to assist to run.

I sent paperwork to the doctor's office via e-mail to be filled out and sent back to me. This was…read moreon February 8th. I called back last week to confirm it was received and was told that they handle items as they are received. It has now been 2 weeks since I sent this email and I still have not received any return or contact. I feel this is unreasonable.

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.