*****I raised these concerns during a phone call, but instead of addressing them, "Pat" (Office…read moreassistant to Dr. Mosherchak and Chan) (780-701-5518) responded with "thank you" and hung up. Since approximately 2018, I have experienced ongoing difficulty reaching the clinic by phone after a longstanding pattern of not receiving callbacks after leaving voicemail messages. Calls frequently go unanswered, and voicemail messages are often not returned. This has been a consistent pattern over several years, resulting in limited ability to reliably contact the clinic regarding patient care concerns. On the occasions I have reached "Pat" (office assistant), I have been told she is busy. However, when I attend the clinic in person she has not appeared to be occupied with patient related tasks and has instead been conversing with staff or not engaged in work at the front desk. I have spoken to other patients that attend this clinic and they have the same complaints and find it highly annoying. This creates a barrier to accessing care and communicating with the office. Based on my experience, patients should be aware of communication challenges when dealing with this clinic.

I have been a patient at the allin clinic for 64 years, tried to book an appointment yesterday,…read moreonly to get voice mail, left a message They phoned back this afternoon only to tell me the first available appointment is in March. What is happening to our health CARE system, better take out the word CARE!

Awful awful the receptionist is a little old lady with a mouth of a tyrant she will talk down to…read moreyou and be of no help whatsoever Manager seems scared of her so dont look for support there and thier star neurologist who obviously skipped the lessons on bedside manner will indulge this behavior from the staff. I dont care how great of a neurologist you are be humble and humane first

Westgrove is in the west end and features a variety of doctors, dentists, and a very popular…read moreMedicentre walk-in clinic. I often use the Medicentre - be sure to get there early because the place can really fill up quickly. My dentist is also located in this building. There is an xray facility as well as a lab - the lab is not open always at the same times as the Medicentre, so be sure to check in case you think you're going to need bloodwork done. There is a small pharmacy. I have had some really great doctors in the Medicentre, but it can sometimes be hit and miss. The clinic is accessible by several bus routes and the Medicentre is open on weekends.

Everything about this place is a joke, which is why I'm writing this. It's unfortunate that there…read moreare limited options within Spruce Grove and most of the time you are forced to go to Edmonton to get proper care. I cannot recall the number of horror stories I have coming from this place... what I will mention is that you poor poor soul if you ever get Dr Laidlaw as your GP as she is awful, unhelpful, and overall a rude, poor quality doctor. The receptionists at the Westgrove clinic are mostly bitchy, when you call to ask questions it's as if they don't want to talk to you (why do you work here then?) and they will hang up the phone before you're done talking. The walk in clinic is an actual joke. Serious.

I went here for my flu shot this year and was impressed with how smoothly run this little clinic…read morewas. The flu shot was simple and quick and the staff member did their utmost to explain things to each individual. One person was so afraid of getting their flu shot that he was jerking around wildly and had a hard time but staff helped him get his shot anyway. I liked how clean it seemed and the fact that they served so many people. This flu shot clinic was less busy than I would have liked -- because it would be nice to see more folks getting their flu immunizations -- but I'm glad I went here! It's a very transit accessible place with ample parking in the mall parking lot.

When my son was born, I was assigned to the Woodcroft Clinic for the provincial Healthy Beginnings…read moreprogram. The day after we arrived home from the hospital, a nurse from Woodcroft came to our home to see how we, as new parents, were doing and to answer any questions we had. This may be standard practice here, but as a transplant from the US, I found this amazing. Since then, the staff at Woodcroft have answered many questions when I call and have undoubtedly saved us from a few ER visits. When my little guy had his immunizations today, they were extremely supportive of mom, who honestly had a harder time with the shots than the kiddo. I am glad Woodcroft is my community clinic. I appreciate all they have done and continue to do for my family.

I have been a patient here for many years now. The facility is phenomenal. You don't have to…read moreleave it for much of anything. There is a lab, x-ray, dentist, pharmacy, optometrist, chiropractor and accupuncture all available under the same roof. The links clinic has several family doctors and general practitioners to choose from. There are a handful of specialists available as well. You usually won't get sent outside of the building for much. The clinic is efficient. I usually haven't had to wait longer than about half an hour. They are great about getting back to you regarding test results. Pay parking is available at a reasonable $1/hr and there is plenty of it. The only reason I won't give it the full five stars are the hours. The clinic is only open from 8:30am to 5pm daily. They don't have any late night appointments or weekends. This has always made it difficult for me because I need to miss work to make an appointment.

I had a frustrating and concerning experience with this clinic due to repeated communication errors…read moreand poor coordination. Despite having a confirmed appointment, I received multiple conflicting messages and reminders to rebook, even after attending my visit and requesting corrections several times. There also appeared to be a serious patient identification and privacy issue, as an elderly non-patient was contacted in error and caused unnecessary distress. These concerns were acknowledged by staff but not effectively resolved, as the problems continued. In addition, appointment management was poor--I was asked to come earlier but still waited over two hours, resulting in inconvenience and extra costs. Overall, the experience raised concerns about the clinic's communication systems, record accuracy, and respect for patient time.

I usually don't write reviews but this place's waiting times are absolutely ridiculous i had to…read morewait almost 2 hours to get in and another hour for a doctor to come in the room i was put into and it wasn't even busy there was about 3-4 people waiting before me

Great friendly staff. Yolanda at reception accommodated me as a walking. She was kind enough to be…read morehonest about the weight and told me to come back between 3-4 pm. I arrived just before 3pm and was seen before 4pm. Dr.Lori examined me an answered questions and then gave me my referral. I highly recommend if you don't want to wait in the ER.

After 5 years of nothing but disappointments dealing with a GP at a different clinic, I am so…read morerelieved to have found Allendale Clinic and Dr. Aransi. The clinic is easy to access and clean. The staff friendly and knowledgeable. Dr. Aransi is very thorough and thoughtful. I'm already feeling much more comfortable in his care! Thank you.

I am sooooo glad my pediatric allergist moved to this brand new beautiful professional Centre…read more Gorgeous entrance, clean and bright washrooms, lots of FREE parking... and if you worked here you could go to the Anytime fitness on the first floor as part of your work day! Just a few minutes off the Whitemud and easy to find. Two Thumbs Way Up!

The doctor over here has been an excellent provider for me for the past few years. They are always…read moreprofessional and have great bedside manners. They are very proactive in getting back quickly with lab results. Front desk staff are courteous, and I would highly recommend this practice.

I've been here twice. The first time I made an appointment over the phone and the second time, I…read morewas a walk in. The reception is great. Very nice, capable staff. I did not have to wait to be seen. It's not their fault that lunatics screaming for pills come barging in creating a ruckus. This could happen at any Medi-clinic, right? At this particular time, the staff called the police and an ambulance was also dispatched. As the law and medical team tried to subdue the perp, I was calmly taken down the hall to have my vitals taken. I was swiftly led into an exam room. By the time I was finished, the skirmish was over and all was calm. It's not really busy at this location, so I may have found a "go-to".