As a reward for living a long time, my hearing has diminished. Based on a hearing test, hearing…read moreaids were becoming a necessity. I went to AudioNova on the advice of my primary care doctor. I'm glad I did. The care I received in this office was outstanding. Friendly office staff and an excellent technician, who really knows her stuff, led me to choose the Phonak Infiniti model. The technician spent a lot of time reviewing options before we chose this model. She told me about the previous model and the improvements they made with this release. Even though I could have gotten the previous model for no out of pocket, I chose the current model, with a new chip, for a reasonable out of pocket price. The result has been great. The hearing aids are virtually invisible, Bluetooth enabled, charge on my nightstand (no batteries!) and have really helped my hearing. TV volume is down, my reliance on subtitles is greatly diminished, my hearing in crowded places is enhanced and, on my daily walks, I've noticed I pick up what passers by are actually saying, not a garbled mess. AudioNova seems to take after the sale service seriously. I had a follow up to fine-tune sound amplification, I'm tasked with bringing them in every four months for cleaning and the office has a daily drop-in hour for questions, adjustments and the like. I can heartily recommend AudioNova if you, like me, want to enhance your audio acuity.

Hands down the best hearing aid clinic. Service is the best in town without question.read more

I spent more time finding the office and filling out paperwork than with the doctor. It seemed as…read morethough the cause of the medical emergency I had couldn't possibly be right. I won't be going back for a follow up.

i scheduled a surgery 3 months out. 1 1/2 weeks out i thought it was funny my insurance hasnt…read morerecieved a preautherization fourm yet. i called to find out they didnt have it scheduled in the system. it was only scheduled on my physical chart. Turns out now i cant get it done on my original date. i would not recomend this place at all!!!!

I was referred to this company because Kaiser did not have anyone to sell me hearing aids…read more The meeting with Ms. Song was cordial but definitely a high pressure sales pitch. I was trained in sales tactics and she certainly knew how to crank up the pressure but with a smile. All the while selling a product, hearing aids, at the high end of the curve. I will be exploring Costco as they do not appear to be: High pressure Expensive Bill

The staff is very nice. The office is very calm. This helps when you're new to the hearing aid…read moreprocess. It can be very scary. I feel this is one place where they care about the patient.

Do not recommend. Was rude when I tried to verify my referral was received. Disliked the hearing…read moreaids and returned them within the time frame. Received my insurance EOB and company charged my insurance company and was paid for returned equipment. I returned at 1 week. Trying to get them to send my hearing test to my ENT they refuse to give to me said they would fax it my ENT has not received. Very disappointed and shady business. Working with insurance company to get this resolved.

They do call to remind you of appointments and I appreciate that. They even called day of…read moreappointment. I took 2 hrs off from work to see them and even after the reminder call was told "She called in sick today". Then why the heck did they call me at 10:30 that morning to remind me? Why didn't they call me not to remind me but to reschedule? I took time off for this. Darned inconvenient. After reading the other recent reviews, I will not be rescheduling.

Gary Lathrop is AMAZING! He has wonderful customer service skills and makes sure all of his…read morepatients understand everything before leaving. He is cordial and lighthearted with a hood sense of humor. He helped my mom discover the beauty of sound once again.

I love my first every hearing aids and wish I had gotten them a couple of years ago when I was…read morefirst noticing my hearing loss! It helped so much that I saw a post on Facebook from Hear.com and I responded to it and they called me and very kindly explained everything to me about the process they have, like 45 day trial, their financing options from 1 year same as cash to payments for 5 years with paying interest, which was what I needed. They explained that hearing aids have 3 different price ranges depending on what you need and what you choose. They found the closest office to me that they contract with at Hear USA in Puyallup! I had my first appt on Friday April 26. Renae confirms my appts with me the day before and she is wonderful to talk to and excellent at keeping everything flowing smoothly there, and the audiologist Edward Steen, is so very knowledgeable, thorough and caring. The hearing test was much more thorough than one I had a couple of years earlier at a different hearing specialist office. After I chose the color of my hearing aid, he explained my other options. He programmed my prescription on his computer into the test hearing aids, and he put them in, and WOW, I love them. I did not want to leave the office without them! Anyway they ordered mine in the color I wanted, and we made an appt for me to come back on May 1st, to pick them up! He taught me how to put them in and set up the prescription for them on his computer. Then we loaded a program on my phone where I can make temporary adjustments to them, depending on my surroundings. I ordered the ones with rechargeable batteries, so I take them out at night and plug them into their little charger and they charge up in 3 hours and lasts 18 hours! I love them! I go back on the 8th to check how they and I are doing! I get a total of 5 appts over the next 3 years, for adjustments and help if I need them! What an outstanding experience this has been! I am so happy I can hear my husband just fine now, and many other sounds I had been missing! Thank you so much to Courtney at Hear.com, and to Renae and Audiologist Edward Steen for all your great help and teaching me so much! Blessings of much success and great health to you all, always! Gail Forsberg, Auburn, WA.

I've been working with Jenny Primm and she has been very thoural and helpful to me. And has done…read moreall the tests and follow up for me. I'm very happy with the service I have gotten there. rg.

After 3 visits and my purchase I have nothing but high praise for Jenny Primm's care and…read moreprofessionalism. I wouldn't hesitate to recommend anyone visit who's looking to improve their hearing.

Hearing testing and diagnosis. Recommendation of specific type of hearing aid. Excellent care and…read morefollow up.

A true professional, caring and knowledgeable. My daughter and I think she's the best!read more

I HIGHLY recommend this business. Very professional, staff very friendly. I was terrified &, they…read moremade my transition a very pleasant one. Comfortable to wear and love the look of them!!!!

I'm a person is hard to please. The crew at comfy Central and hearing are great. I received upper…read moreand lowers that fit so good there are no reason for the free adjustments. Wonderful people to do business with. I would recommend them to all my family members and Friends

I love this clinic! I received the BEST care from Nurse Rose and DR. Harper I can honestly say Dr…read more Harper listens to me and I do not feel rushed! I had two back to back injuries and he never once thought I was faking or pain med seeking, which by the way, I am not on narcotics nor do I want to be. The point is he is trying to do everything to get me back to my healthy lifestyle. He truly makes me feel heard, and like he cares! Just a nice funny guy! I appreciate his beside manners so much! I hope you see this Dr. Harper and know that I am grateful for your wonderful care! (Powe)

I was active duty for 12yrs and never, NEVER, received truly outstanding medical care. Now that I'm…read morea dependent, I'm finding that being at the Madigan-Puyallup Clinic at Sunrise is truly a luxury. However, the outstanding care comes at a bittersweet emotion for me. Our active duty members deserve this level of service. Had I experienced the same medical issues while a dependent as I did while active duty, I would have been diagnosed much sooner and with less resistance. I truly believe that the medical squadrons (AF) fall under that political BS we are all familiar with. So, this review is two-fold. 1.) THIS IS AN AMAZING DEPENDENT ONLY CLINIC 2.) Active duty deserve this level of care; after all, it is THEIR service that makes the clinic run.