As a reward for living a long time, my hearing has diminished. Based on a hearing test, hearing…read moreaids were becoming a necessity. I went to AudioNova on the advice of my primary care doctor. I'm glad I did. The care I received in this office was outstanding. Friendly office staff and an excellent technician, who really knows her stuff, led me to choose the Phonak Infiniti model. The technician spent a lot of time reviewing options before we chose this model. She told me about the previous model and the improvements they made with this release. Even though I could have gotten the previous model for no out of pocket, I chose the current model, with a new chip, for a reasonable out of pocket price. The result has been great. The hearing aids are virtually invisible, Bluetooth enabled, charge on my nightstand (no batteries!) and have really helped my hearing. TV volume is down, my reliance on subtitles is greatly diminished, my hearing in crowded places is enhanced and, on my daily walks, I've noticed I pick up what passers by are actually saying, not a garbled mess. AudioNova seems to take after the sale service seriously. I had a follow up to fine-tune sound amplification, I'm tasked with bringing them in every four months for cleaning and the office has a daily drop-in hour for questions, adjustments and the like. I can heartily recommend AudioNova if you, like me, want to enhance your audio acuity.

Hands down the best hearing aid clinic. Service is the best in town without question.read more

Dr. Luke thank you for your time and patience! Thank you Kreasha for your outstanding customer…read moreservice! Hearing test are nerve wrenching hence necessary!

After suffering life changing sudden onset hearing loss I began my search for help. The wait times…read moreand customer service I was experiencing during my search was unacceptable. I finally reached out to PugetSound Hearing Aid and Audiology and was able to schedule with the Federal Way office of Rochelle Wong, AuD. Doctor of Audiology. After careful review and testing Dr Wong fitted me with, and educated me on, my first hearing aid. Dr. Wong was by far the most approachable, compassionate, knowledgable and efficient hearing professional I had the privilege to come across during my search for help. After suffering further hearing loss, Dr. Wong immediately scheduled me to address it and brought me to tears after fitting me with a new pair of hearing aids that miraculously improved my hearing to a level I never thought I'd achieve again. Dr. Wong and her front office personnel were stellar in their performance and I'd highly recommend PugetSound Hearing Aid & Audiology's Federal Way location with Dr. Rochelle Wong, AuD.

Everyone has been very helpful, efficient, knowledgeable and personable from the first visit. I…read morebrought our 94 year old Veteran neighbor in and he was fitted for hearing aids and treated wonderfully. Today I had a concern with part of my hearing aid left in my ear. Even though I'm not their patient, they fit me in and removed the piece of my hearing aid stuck in my ear. They weren't going to charge me until I insisted. ENT Associates, where I purchased the hearing aid wouldn't fit me in or see me today! We are taking all our present and future ear care to Northwest Hearing and Tinnitus! They are the best!

I've been accompanying my 92-year-old father to his appointments at NW Hearing + Tinnitus for the…read morepast 3 years or so. Office staff has been first class. Friendly, efficient, and professional. We've had the opportunity to work with both Dr. Moran and Dr. Speltz. They both mirror the excellence of their front office staff. They are very patient with my father and go out of their way to make sure he understands what's going on and explain everything clearly and speak at just the right volume when he has his hearing aids in or out. I highly recommend them.

I was referred to this company because Kaiser did not have anyone to sell me hearing aids…read more The meeting with Ms. Song was cordial but definitely a high pressure sales pitch. I was trained in sales tactics and she certainly knew how to crank up the pressure but with a smile. All the while selling a product, hearing aids, at the high end of the curve. I will be exploring Costco as they do not appear to be: High pressure Expensive Bill

The staff is very nice. The office is very calm. This helps when you're new to the hearing aid…read moreprocess. It can be very scary. I feel this is one place where they care about the patient.

Been going here a long time. Very happy to find great hearing aids and follow-up care that is…read morealways convenient. I would definitely recommend these folks for all your hearing needs!!

Very comfortable atmoshere. Compassionate care. Put my mom at ease. Wonderful, smooth experience.read more

I spent more time finding the office and filling out paperwork than with the doctor. It seemed as…read morethough the cause of the medical emergency I had couldn't possibly be right. I won't be going back for a follow up.

i scheduled a surgery 3 months out. 1 1/2 weeks out i thought it was funny my insurance hasnt…read morerecieved a preautherization fourm yet. i called to find out they didnt have it scheduled in the system. it was only scheduled on my physical chart. Turns out now i cant get it done on my original date. i would not recomend this place at all!!!!

I brought my 92 year old Mom , who has some degree of dementia, to them. Mom had lost 2 pair of…read morehearing aids, we got from another business, that sold through our Ear Nose Throat Dr. The 1st pair of hearing aids cost $8,000. Luckily Moms great insurance had paid for them. Costco was so much more affordable, without insurance. The price was a huge factor for going there. The service was good. The service did not include the hours of training Mom was given at the Drs establishment, but Mom did not remember her training anyway. We just wanted a good pair of hearing aids at a cost we could afford. I was given all the information I needed to figure it out myself, from the manual, and a utube site provided to me. Our Costco Rep set all the settings for Mom, so we did not have to touch them. I brought Mom in to Costco a few weeks later, at the end of a busy day for them. We didn't have an appt , but Mom was putting the hearing aids in, and inadvertently pushing the control buttons when she was doing it. I was exasperated with her by the time we got to Costco. It's hard to be a caretaker with someone with dementia. I had had a long day myself. We got to Costco, and our assigned Rep said, it was closing, we might have to make an appt. But she took Moms hearing aids and said she could disable the buttons, so Mom coukd not inadvertantly change them. While she was off doing that, a hearing aid student that was sitting there, started answering Moms questions. This student knew exactly what to say to Mom, and handled my Mom in such a compassionate, and wise way! I could have just hugged her! Mom, who blamed everything she couldn't hear, or that annoyed her with the hearing aids, was listening with interest. She basically told Mom, she needed to make sure that the person who was talking to her, knew that she was wearing hearing aids, and to look at her, while they are talking. Moms biggest issue, is hiding the fact she is wearing aids. This student instinctively seemed to know that. She explained the importance of informing Moms listeners knowing she had hearing aids. She also gave other advise, in such an honest but compassionate, way, I could have hugged her again. Mom walked away happy. I walked away happy, that our original saleswoman had taken the time to disable the hearing aids. Our original saleswomen also gave me some other valuable information about the aids. The student learning had handled Mom, brilliantly, and with great insight, and compassion. I give a big A+ to this hearing center!

Went to see Kevin for 1 year tune up. Kevin was in a bad mood, said "it's a job". Not as friendly…read moreas when I was determining whether or no to purchase ear aids the prior year. Will NOT go back.

Bates Technical College is one of the few schools offering courses in audiology on the West Coast…read more It is a hidden gem for hearing aid wearers. They provide expert hearing aid repair, adjustment and sales. Because this is a teaching environment, you will find that it may take longer to get things done but you will also get expert help without a profit motive being the number one priority. Work is performed by students under the watchful eye of an expert instructor. I have been taking my brother there to maintain his hearing aids, which he originally purchased in New York City. They have corrected the errors made when he originally purchased his hearing aids, improving his hearing. While we were have his hearing aids adjusted, the instructor mentioned that my hearing aids did not have the proper length hearing tubes. I had Costco install longer tubes on my hearing aids and noticed that my hearing was improved. The school has limited clinic hours and as stated previously your appointments will take more time than a commercial hearing aid company. If you have the time you will get better hearing results, if my experience is typical.