We are so grateful for Dr Tylor and her team! After a frustrating and turbulent year for my toddler…read more(and us) we were referred to Dr Tylor and now the future looks so much brighter for my Littles. She performed double frenectomies on both my infant daughter and my toddler son and the changes we are already seeing are magnificent! She was so caring, understanding and informative throughout the entire process and her team was as well. My son is a uncooperative little booger and they were all so patient with him. We will forever be grateful for the care we received from this practice. Thank you!

Dr. Tylor was such a gift to our family. We had a similar story to some of the reviewers -- our…read moreinfant son had an obstructed airway and tongue-tie. Being our first baby, we were extremely concerned about his issues with his passage way. Unfortunately, no medical professionals were diagnosing him. They were stumped. We finally got referred to Dr. Tylor, right around the time our son turned 10 months. At our first appointment, she walked into the treatment room and was able to diagnose him in 30 seconds by just looking at him. She was able to suggest a treatment plan going forward and didn't want to waste anytime. She happily answered about a million questions. Fast forward to his outpatient surgery before his first birthday, everything went off without a hitch. Her surgical team was amazing and you could just tell they respect her as the expert. Our son got a cold after surgery, and Dr. Tylor answered my frantic calls and texts around 11pm at night. I think most importantly what I want to say is...having a baby is hard already. We were already so stressed out, and Dr. Tylor treated him as if he was her son. I will never be able to thank her enough for her care and expertise. He was a different child after the surgery. Babbling, running, BREATHING, thriving. From our hearts, thank you. P.s. She works her tail off. Never not working.

I was referred to this office because the people who had last done my hearing test stopped doing…read morethem in-office. I've had a number of hearing tests over the years, with a number of different groups, and I know what is complex about the issue I'm dealing with... and yet, when the receptionist called to schedule me, and I asked to make sure they were going to do the right kind of testing I needed, she was annoyed that I asked questions, explained that she couldn't know the answers, refused to let me talk to anyone else, and said if I needed to ask questions I might be able to either ask my ENT (who was merely the person who referred me... if I refer you to a plumber, the plumber doesn't demand you talk to me to answer questions about their job) or I might (might) be able to ask questions of the audiologist when I showed up... but, why would I go there and waste everyone's time if they aren't even in a position to do the right kind of test? Yes: I was speaking with a receptionist; but, normally, the receptionist will either know some basics about the office or be able to refer quick questions to a tech. The combination of these factors made me feel like I was going to get railroaded into paying for a bunch of useless effort that wouldn't help. Having now gone through the negative reviews on Yelp, this seems to be consistent now (all of the positive reviews are pre-2020, and every single of the reviews since are 1 star, complaining about being railroaded due to bad information).

Although the audiologists there are highly qualified, the company lies about the insurance they are…read moreaffiliated with! They told us that of course they take Anthem Blue Cross, but we discovered they are OUT of network. Of course they know that and make you sign a form that you pay everything the insurance does not. Our insurance said that we only owed $1,004, based in the fair cost if the aids, but Hearing Services overcharged on their hearing aids so that we were billed $2,984! Buyer beware!! They will lie to you about what insurance they are affiliated with and then charge you three months later for three times the price! So sad to see this unethical practice.

Experienced, caring, careful, patient, cooperative and many other critical elements of providing…read moreexpert service. I would highly recommend her without reservation

I have been hearing impaired for some 40 years, and have been to many audiologists in Europe and…read morethe U.S. Maxine is by far the best I have ever experienced - sensitive, knowledgeable, and caring. The aids she has fitted me with, and serviced over the years, have made a huge difference to my life.

This guy sucks. His office staff are difficult. It took months to get in as a new patient, he made…read moreme consult with other professionals to get their opinion, and then he just strung me along about fixing my issues for nearly 1 year. It was a waste of time and money. I don't care if I like a doctor, but I felt he was unnecessarily brusque, probably because he overschedules and makes you wait an hour or more before you are even seen. I can't give further details because of privacy issues.

Run Far Away. The previous reviews about terrible experiences including questionable billing &…read moreinsurance practices ring true. I was very clear about my insurance and yet they said Good news and it was accepted and ONLY had my copay. I didn't think that was the case. I wanted to be compliant in care and followed their direction which included that they were covered. They assured me this and had me return 3x and scheduled an MRI. I wanted to go back to my usual home base and do it, but they said NOooo I needed to do it with them and their local MRI place because they know how to work with them and only have confidence in them. They also stated they already did all this work for pre-authorization. I have never met J. McCaffery. I only met Jamie, (who was nice and i hope she sees the light and finds a better honest practice). There is so much i could say...but look at all the reviews..mostly and consistently terrible. Ironic, they wait til after my MRI and having me come in 3x...before they start billing me (a few months later). Once they heard from my regular ENT (another location in USA), they seemed to know the gig was up. Their website, which is bundled with hearing test group, was so unclear. They are separate but communicate online as if one group. Poor and misleading online presence. I have tried to work with Kathy in their billing office so far without success. I will continue to raise this issue of their misleading practices. (to put it mildly)

Receptionist was rude was attempting to schedule an appointment. I think we'll try a different…read moreplace.

As a nurse, I understand the many challenges that face our healthcare system. For countless…read morereasons, I have chosen to seek care outside of the Cottage Hospital and Sansum Clinic systems. I was so excited when UCLA Health came north to Santa Barbara to challenge a careless monopoly. I was blown away when I was given the option over the phone to make a new patient appointment later that same week--versus months down the road elsewhere. After making the appointment, I could fill out all of my medical history and paperwork via MyChart prior to my arrival to make things move along more efficiently. I also received multiple reminders via text and email. Unfortunately, as with every place providing medical care, I could tell they were sorely understaffed. I saw Dr. Dennis Hughes who brought me back to the exam room, went through my entire medical/surgical history and allergies, took my vital signs (including height and weight), and thoroughly performed a physical assessment all on his own! It was honestly a one-man show and outstanding! He listened to my concerns and needs, while making me feel heard and important. I came in to my appointment fasting with the hope to have my annual blood tests done. Sure enough, I conveniently had my blood drawn on site and Dr. Hughes made a video follow-up to go over my results. The facility is new so it was very clean, though appeared to have some growing pains. I wish them the best and look forward to my future care here.

Getting a prescription filled through this office is always a total shit show. Using the UCLA…read moreMyChart app they send you vague messages and you go back-and-forth for days And trying to get a real answer out of them makes you want to beat your head against the wall.