Maxine, always gives you the best care and attention. She spends as much time with you that is…read morenecessary to get the best results from your hearing aids. I highly recommend her to you.

Excellent service. I was given some used hearing aids and took them to Jacqueline for…read morereprogramming. Knowing these are my first hearing aids, Jacqueline used her time and patience to work with me to program the hearing aids that have dramatically improved my hearing. I can now hear what I have not heard for many a year. Jacqueline and the staff at S.B. Audiology have my sincerest thanks. They have my highest recommendation.

We are so grateful for Dr Tylor and her team! After a frustrating and turbulent year for my toddler…read more(and us) we were referred to Dr Tylor and now the future looks so much brighter for my Littles. She performed double frenectomies on both my infant daughter and my toddler son and the changes we are already seeing are magnificent! She was so caring, understanding and informative throughout the entire process and her team was as well. My son is a uncooperative little booger and they were all so patient with him. We will forever be grateful for the care we received from this practice. Thank you!

Dr. Tylor was such a gift to our family. We had a similar story to some of the reviewers -- our…read moreinfant son had an obstructed airway and tongue-tie. Being our first baby, we were extremely concerned about his issues with his passage way. Unfortunately, no medical professionals were diagnosing him. They were stumped. We finally got referred to Dr. Tylor, right around the time our son turned 10 months. At our first appointment, she walked into the treatment room and was able to diagnose him in 30 seconds by just looking at him. She was able to suggest a treatment plan going forward and didn't want to waste anytime. She happily answered about a million questions. Fast forward to his outpatient surgery before his first birthday, everything went off without a hitch. Her surgical team was amazing and you could just tell they respect her as the expert. Our son got a cold after surgery, and Dr. Tylor answered my frantic calls and texts around 11pm at night. I think most importantly what I want to say is...having a baby is hard already. We were already so stressed out, and Dr. Tylor treated him as if he was her son. I will never be able to thank her enough for her care and expertise. He was a different child after the surgery. Babbling, running, BREATHING, thriving. From our hearts, thank you. P.s. She works her tail off. Never not working.

I was referred to this office because the people who had last done my hearing test stopped doing…read morethem in-office. I've had a number of hearing tests over the years, with a number of different groups, and I know what is complex about the issue I'm dealing with... and yet, when the receptionist called to schedule me, and I asked to make sure they were going to do the right kind of testing I needed, she was annoyed that I asked questions, explained that she couldn't know the answers, refused to let me talk to anyone else, and said if I needed to ask questions I might be able to either ask my ENT (who was merely the person who referred me... if I refer you to a plumber, the plumber doesn't demand you talk to me to answer questions about their job) or I might (might) be able to ask questions of the audiologist when I showed up... but, why would I go there and waste everyone's time if they aren't even in a position to do the right kind of test? Yes: I was speaking with a receptionist; but, normally, the receptionist will either know some basics about the office or be able to refer quick questions to a tech. The combination of these factors made me feel like I was going to get railroaded into paying for a bunch of useless effort that wouldn't help. Having now gone through the negative reviews on Yelp, this seems to be consistent now (all of the positive reviews are pre-2020, and every single of the reviews since are 1 star, complaining about being railroaded due to bad information).

Although the audiologists there are highly qualified, the company lies about the insurance they are…read moreaffiliated with! They told us that of course they take Anthem Blue Cross, but we discovered they are OUT of network. Of course they know that and make you sign a form that you pay everything the insurance does not. Our insurance said that we only owed $1,004, based in the fair cost if the aids, but Hearing Services overcharged on their hearing aids so that we were billed $2,984! Buyer beware!! They will lie to you about what insurance they are affiliated with and then charge you three months later for three times the price! So sad to see this unethical practice.

Experienced, caring, careful, patient, cooperative and many other critical elements of providing…read moreexpert service. I would highly recommend her without reservation

I have been hearing impaired for some 40 years, and have been to many audiologists in Europe and…read morethe U.S. Maxine is by far the best I have ever experienced - sensitive, knowledgeable, and caring. The aids she has fitted me with, and serviced over the years, have made a huge difference to my life.

Last fall, I was going to be tested for hearing aids. The person doing the testing said one ear…read morewas full of wax. He does not do ear cleaning. I made an appointment with Dr. John McCaffery. I was at his office at the appointed time and was treated with respect. I did not expect anything less. The assistant asked the necessary questions of a new patient. I presented my insurance cards and no questions were asked. My husband, a retired physician, was with me. Also, I am a retired Registered Nurse. Dr. McCaffery was not aware of this until later. He agreed that I had excess wax in one ear and checked both ears. He gently removed the wax, I felt absolutely no discomfort, he checked my nose and throat. My husband and I were very happy with the staff and Dr. McCaffery. He suggested I have my ears checked in a year. I will certainly do that because my fight ear does build up wax. Janice Haines

Stay away. The doctor doesn't care about his patient. He schedules multiple visits. His…read moreexamination takes less than 8 minutes, and he is ready for the next patient.

Receptionist was rude was attempting to schedule an appointment. I think we'll try a different…read moreplace.

Getting a prescription filled through this office is always a total shit show. Using the UCLA…read moreMyChart app they send you vague messages and you go back-and-forth for days And trying to get a real answer out of them makes you want to beat your head against the wall.

Very professional, nice staff, new clean offices, fair pricing. Dr and nurses knew what they were…read moredoing.

The Costco store in Santa Maria itself is great, but their hearing aid department has the rudest…read morepeople I have ever dealt with working there. You have to make an appointment just to ask a question. My wife bought a pair of hearing aids there, a part broke off and they had to "order" the part, been almost a month, no part yet. I was in the store shopping, just wanted to ask if the part came in yet and the Manager of that department said they were "too busy" to look it up, I would have to make an "appointment" just for them to talk to me ? That is terrible customer service, I cannot believe Costco let's this happen inside their store. Just buy your hearing aids somewhere that will not brush you off once they made the sale.

I purchased 3 hearing aids from Costco and I am happy with them. I especially appreciate the…read moresupport from the technicians who have the latest software to troubleshoot any problems. I don't have any problems returning for support which is excellent. So glad that I found them. I like Bill as he is very personable and efficient. The office is well managed and they provide easy appointments in a timely manner. They haven't kept me waiting more than a week. I live in Goleta and they are 10 minutes away from my home. I'm so thankful they have been available to answer any questions.