This place is great. The atmosphere is very comfortable and welcoming. RENAY at the front desk was…read moresuper friendly and more than helpful getting me signed in. I went in to get ear in impressions for some new in ear monitors. The whole process was quick and easy. I will definitely come back again when I order some more.

Met with Dr. Dekriek. Not only he was very friendly, but also a knowledgeable specialist who cares…read moregenuinely about his patients. Thank you!

Today, my daughter was able to get her certificate of completion for speech and language. I would…read morelike to thank Kym Ashara for her tremendous amount of help. Kym demonstrates invaluable amount of effort and true kindness along with patience, when working with all the other kids, including mine. There was not one day, nor one minute where she took any shortcuts just to get these classes done, she truly cares, no doubt. My wife and I, as parents, appreciate this Help and everyone in my family notices my daughter speaking a lot more clearly and detailed. The staff was always kind and always gave me direction. Thank you very much for helping my daughter with her speech ! Highly recommend!

This place is a waste of time and money. My 4 year old waited over 3 months for an assessment. I…read moreinitially inquired on what I would be charged and how much my insurance would cost... they told me I'd have to wait until a couple weeks before her appt to get that information. I called to find out and they made me wait until 2 days before and told me it'd be $90 co-pay since I didn't meet my deductible for the year with my insurance. Ok no problem... but then I've since been billed $325 that my insurance hasn't covered. I should have been made aware of the full cost of the appt BEFORE her appt. The person who did her appt continuously used jargon and abbreviated terms when discussing my daughter's assessment. I found that to be highly unprofessional. At the end of it she let me know that this facility is really a short term solution only for 6 months and that she would need to go to her school district to get a separate assessment through the school system. Such an incredible waste of time waiting months to find out just send her to school where it would all be free.

Dr. Allison Roberts was one of the nicest and most helpful Audiologists in our audio journey. My…read morechildren and I have been on this journey of pediatric hearing loss since 2020. We recently visited the Lakewood office and the office staff was very helpful. Supportive in paperwork and patient. Thank you for the timely paperwork and service.

Front desk is very disrespectful to us parents and RUDE!!!Save yourself a headache and go to…read morelittle voices , they know how to treat people . I will never bring any of my children here again . Their loss . Good thing my son was already getting additional speech therapy at little voices . The therapist was okay but nothing special I'm shocked this place is still up and running . Whoever the owner or director is should look into retraining their staff

After a week and a half of trying to make an appointment and leaving two voicemail messages, the…read moreoffice did not return my call. Their outgoing message says their office hours are Monday - Friday from 8 am to 4 or 4:30 pm. When I finally reached the office and spoke with Vanessa, she offered excuses for why no one had returned my call. She mentioned that she had been out of the office for some time caring for her disabled child and that her colleague Sophia was very busy. Vanessa made it seem like she was managing the entire office. I wonder how a company can function with such inadequate staffing. Vanessa asked what tests I needed to have done. I explained that my Approval for Request of Service listed six tests and that she should have received my insurance carrier's authorization with the tests listed. She put me on a brief hold to look up the information on her computer. When she returned, she informed me that they could only perform two of the six tests, and two of the tests were the same but had different codes. After almost two weeks of trying to schedule an appointment, I now need to return to my doctor for another referral to complete four of the requested tests. I wouldn't say Vanessa was rude, but she had an attitude and seemed indifferent for a customer relations representative. A person with that attitude would never work for my company! I'm uncomfortable with this company conducting my hearing test due to poor office management and lack of sufficient staff.

I don't write reviews but this time I cannot stand this Sophia Rodriguez , she is rude, impolite…read moreand not pleasant to the highest level. She is not caring. I took my 89 year old mother for her hearing aid appointment and she's not accommodating at all. She lack communication skills. I would not recommend her at all. She has an bad attitude. There are many audiologists in town. Find someone else. She is NOT NICE !!!!!

We had a great experience with the office. The entire team is warm and friendly. We had some…read morechallenges with the hearing aids at the start but we were able to get everything resolved. My husband can hear again.

Nobody answers the phone. Can't make an appointment. Talked to a manager at the HQ office and…read morethey said a manager would call me back. Never happened.

l bought a set of $800 hearing aid with insurance. They work great when they actually work. The…read moreright hearing aid died after 3 weeks. l made an appointment for replacement a whole month after they died and another 2 weeks for a replacement. This hearing aid died 2 more times and now they say the warranty has expired even though it was broken more often than not. They ran out the clock. Now they said we don't make them, she tried to blame the insurance for not allowing a more expensive model. She said l should write a letter to the insurance company. In the mean time l bought a new pair on Amazon for $100, they don't come with Bluetooth or a phone AP but they work.

This was my first time getting my hearing checked, I was nervous, but the Doctor and all the staff…read more were very kind and professional.

I cannot say enough wonderful things about Dr. Pearce and her team. I am incredibly grateful for…read moreeverything they have done for me. When I first found the Dizzy & Vertigo Institute, I was completely lost and terrified. After experiencing two bouts of vertigo, my entire world turned upside down. My anxiety (which I had struggled with for many years) was through the roof. I constantly felt like I had this gravitational pull, was unsteady all the time, and honestly felt like I was losing my mind because I had no idea what was happening. I had seen two different ENTs, and both told me, "It's just BPPV. It should go away soon. Give it a couple of months." But no one could explain the constant gravitational pull, the swaying, or the feeling of instability. I was left without answers or guidance, and I became desperate. Finding Dr. Pearce was truly life-changing. During one of the scariest and lowest points of my life, Dr. Pearce gave me something I desperately needed: hope. She not only gave my condition a name, PPPD, but she also told me that it could be treated. At a time when I couldn't imagine ever feeling normal again, her confidence and optimism became my guiding light. From my very first consultation through every follow-up visit, I was treated with kindness, compassion, and genuine care. Dr. Pearce never once made me feel like my symptoms were "all in my head" or that I was overreacting. She listened, validated my experiences, and made me feel truly seen. Little by little, day by day and month by month, I began to improve. There were times when I felt more like myself than I had in months. And whenever I experienced a setback, Dr. Pearce was there to reassure me, adjust my treatment, and help me move forward again. I always knew I had someone in my corner, and that support made all the difference. Eventually, I reached the point where I "graduated" from treatment, and I was so excited. A few weeks after my last visit, however, I suddenly began feeling unstable again. The swaying returned while I was sitting and even when I was trying to sleep. Although I was doing my best to stay positive, the symptoms continued to worsen. As soon as I spoke with Dr. Pearce, she got me in quickly, reassessed my symptoms, and gave me a new treatment plan. Once again, it worked. I felt like myself again. One of the biggest lessons I've learned is that PPPD can have ups and downs, and I may experience symptoms again in the future. The difference now is that I'm no longer afraid. I know what I'm dealing with, and I know I have Dr. Pearce's expertise, compassion, and unwavering support to help me through it. Dr. Pearce didn't just help treat my PPPD, she gave me my confidence, my hope, and my life back. I will be forever grateful to her and her entire team. If you're struggling with dizziness, vertigo, or PPPD and feel scared or alone, I truly cannot recommend Dr. Pearce and the Dizzy & Vertigo Institute highly enough.

After months of feeling disoriented with no solution, I decided to bite the bullet and contact the…read moredizzy and vertigo institute, and I am so happy that i did. To start, in March of 2025 I experience my 1st vertigo episode after waking up to a spinning room. I wasn't sure why it happened but after going to a PT she reported I have BPPV, used the epley maneuver and sent me on my marry way. The only issue is that every month, like clock work I kept having vertigo symptoms, waking up in the middle of the night to the room spinning. I have gone to several ENTs with the same stupid response "take medication, you just have vertigo." As someone who likes to believe they're more holistic, I did not accept that as an answer. I just felt like something must be off. While it was an investment I am so happy I found DVI and Dr. Pearce. She is a literal angel and exactly what I needed at the time!! Finally, a doctor that was able to look at the whole picture and not gaslight me to believe that I am just 32 years old with a bad case of BPPV, crystals flying out of my ear every 3 weeks. She tailored a treatment plan just for me, and supported me though further investigation, including blood work, and looking at the neurology of my brain. I learned that my history of migraines and hormonal imbalance may have continued to vestibular migraines. While it was an overwhelming process with ovarian cysts and learning I have endometriosis in the background of it all, I can say that I was able to find peace in this health journey. The spinning has stopped happening in the middle of the night, I do not feel like I'm on a boat the majority of my life, I am not triggered by a spinning washing machine, or a car passing by, and I sure as heck feel like myself again. If you have the ability to see this treatment through, I highly suggest giving Dr Pearce a shot. Getting the whole picture rather than being gaslight and thrown medication at, was worth every penny!

I had the best appointment with Zach (hope I got his name right-he was substituting for someone who…read morewas out on maternity leave. He came from the L.A. office). He knew what was wrong with my hearing aid right away and fixed it and then taught me how to fix it when it happens again. He got my hearing aids hooked up to my iphone--WHY had no one ever told me my hearing aids could do that? I have had them for nearly a year. Now I am having fun listening to Podcasts because I can actually hear them as the sound is right in my ears! YAY! I was sad to learn that "Zach" was only going to be there for another month but hey, his L.A. customers need him there so that's okay. So glad I switched from another SONUS office in Long Beach to the Woodruff one. I get much better, informed care there. Thank you Zach for making my medical appointment a pleasure. Not many people are able to do that so hurrah to you!

They have several locations but none pick up calls or call back. I got lucky by calling the…read morebellflower location and the receptionist was able to fit me in at the long beach location. Currently sitting in the lobby waiting for my hearing test. It has been an hour. Do yourselves a favor and don't come here. The wait time is ridiculous and no one has said anything to me.

This review is solely on the interaction with several staff members via telephone. I had called to…read moremake an appointment and was told I'd get a call back. I got a call back and missed the call so I returned it. At this time the person who called me could not be found so I was placed on hold for several minutes, after about 10 mins I was told the person went to lunch. I asked if someone else could assist me, so I was placed on hold again. When someone else got on the line I was told they could take a message. At this point I'm getting upset because I've been holding for about 30 mins now and all I need to do is make an appointment ( I guess no one else knows how to). Well I left a message and no one returned it, I called again and then they couldn't find the insurance authorization so guess what! I was put on hold again. Even after saying I had the authorization in my hand and can give them the info, the person on the phone proceeded with putting me on hold to look for their copy. Oh my goodness what a mess. End of story I never made that appointment and called my insurance to send me elsewhere. If this was the process to only make an appointment I don't want to imagine the process of actually being seen here.

They are really nice at this office. My first appt was March 7th 2024 the Dr was very nice and…read moreexplained everything to me my hearing and he told me about molding my ears for the hearing aids. I went back May 7th to pick up my hearing aids they came back faster than I expected. The nurse that gave me hearing aids explained everything to be about the hearing aids and she put the app on my phone she was very helpful to me my first hearing aids. Ty sound solutions for the great service I received Sherry A

The receptionist Jackie is thee rudest person to be in the front office. She's has a very poor…read morecharacter to be the face of the office. I left and will never return. She was EXTREMELY RUDE!!!

Me and my family have been going to Dr. Minkus since 2014 and in my entire life, I have never gone…read moreto a better doctor. Everyone one of my family members feels the same. From the front office, who are always helpful and friendly going above and beyond to Dr Minkus himself, super friendly, excellent bedside manner, always a very good listener and excellent at his job. I would never trade him or his staff for any other. We lovel them.