Was there yesterday trying to get some help for a friend to get his $4,000. Hearing aids paired up with a new I pad he just purchased. No we didn't have an appointment which the lady said we needed to make. We live 70 miles away. First said she was busy with a customer snd we could wait. Then she gave us instructions on how to do it ourselves. While we were trying to figure it out she came back and said she couldn't do it because you needed Wi Fi and they didn't have it in the store. She wasn't rude but not helpful and apparently didn't want to be bothered. He will go back to the satellite office that paired up his I Phone in their office without any issues. read more

Miracle Ear 3509 Gateway Drive, Eau Claire, WI required full payment at time of service. Despite being told that I contacted the insurance company prior to appointment and I know what the insurance payment will be and my maximum out of pocket expense, Miracle Ear estimated a lower payment from insurance and required a larger payment from me. Miracle Ear refused to honor their contracted Preferred Provider Discount with my insurance company and instead over charged me. Miracle Ear used a confusing hand written billing statement with numbers written over other numbers to calculate payment due. Miracle Ear did not provide an itemized billing statement, even after receiving payment from insurance company. Three months after the appointment I requested an itemized billing statement in person which they printed for me. The statement noted patient payment and insurance payment amounts with a note of an over payment of $1700 and in capital letters DO NOT REFUND UNLESS APPROVED BY ALICIA. When I asked about the overpayment, I was told that they were aware of it (for at least 2 months based on the date of the notation). No one contacted me about the over payment. I realized the over payment when I looked at the EOB from the insurance company. I asked for communication several times from Alicia, the insurance person for Miracle Ear, and she refused to call or email me. My insurance company said that we were over charged and tried to call Alicia only to be told, "someone is looking into it" and they never got a call back. Amber, the hearing instrument specialist, insists that they do not need to return the overpayment that they charged me over 4 months ago. Miracle Ear was upset that the insurance company paid MORE than they estimated and they charged me MORE because of their low estimate of insurance payment. They received $1700 more in payment (from insurance and patient) than they could legally charge for the service because of the Preferred Provider Discount, which they were contracted to honor, but refused. I'm sure they have over-charged other patients, but did not get caught. read more

Follow up. I received a telephone call from the female employee I referred to in my previous post. Her company saw my post and that prompted her call. She was very pleasant. Her explanation, comments and sincere apology were all appreciated. I may have misunderstood her interaction with the other customer. I will give it another try. read more