Dr Fike especially and all the hearing specialists are fantastic at Palmetto Family Hearing Center!…read moreThey make you feel so welcome to be part of their patient family. Bought great hearing aids with excellent service. I loved my experience so much that I went back and bought the next generation of hearing aids 5 years later! You will love your experience too!

Dr. Fike had done hearing aids for my elderly mom and was so kind and professional and he explained…read moreeverything so well for her to really understand!! I would highly recommend Dr. Fike and his staff.

Following a recent move to Charlotte, NC, I was in search of a new provider for routine eye exams…read moreand prescription glasses updates. My local neighborhood facebook group recommended a different location of CEENT but this one had an earlier appointment available with Dr. Baker, so I gave it a try. The building was modern and clean. The reception desk was a little weak on making me feel particularly comfortable and welcome as a patient but once called back for my appointment the nurse and doctor staff were very pleasant and professional. I also had a really good experience on the phone prior to my appointment ensuring that they accepted my insurance before I drove to the visit. Though I'd prefer a bit more of an intimate/small office feel for my regular eye doctor, this was still an overall good experience. Other than proximity to my home (using a closer CEENT office), nothing would deter me from continuing with services here.

Charlotte Eye Ear Nose & Throat Associates, P.A. refuses to provide service unless they are allowed…read moreto copy your Drivers License as well as your insurance cards. Make no mistake, Medicare DOES NOT require your medicare card be copied, the HIPPA Act DOES NOT require your identification cards be copied, and many insurance companies DO NOT require that providers make physical copies of your identification cards. Allowing medical providers to copy identification cards puts citizens AT RISK for identity theft. It has happened to me. What IS required by the HIPPA act is that patients be positively identified. This requirement is easily and safely met by providing identification in person when requested at the point of service. Medicare and insurance companies require the POLICY NUMBERS associated with the patients, not that the card be copied. Coping the information does not enhance identification, but does raise the risk of it being stolen, especially when they request to copy BOTH SIDES of your drivers license and military identification card. They have captured all my medical insurance data (not copied the card, but entered the data into their system), and I provide identification as requested upon arrival to their office, yet they refuse to provide medically beneficial services because I will not allow them to make hard or electronic copies of by drivers license, military identification card or medicare card. Their excuse? "Well, it's just our policy" No federal, state, or local law or regulation (that I could find) REQUIRES medical providers make electronic or physical copies of patients identification papers. I believe they just do it as a matter of their convenience. They are doing a disabled veteran a disservice by not providing needed care. Do note that I am provided medical services by many medical providers, none of which have made copies of my Medicare card, military identification card, or drivers license card.

Hearing aid started to have random issues turning off. Went in and they could not have been better…read morehelping us to resolve. Sent hearing aids to manufacturer and gave us "loaners" to use until originals were returned. They treated us as good as one could have asked for. Bent over backwards to help us. These people are for real!

If you ever have the need to see an audiologist I would highly recommend Dr. Block. She is so…read moreamazing and will work with you and make sure that you are one hundred percent happy.

Humana Advantage customers who own an iPhone may be well served here, but I have an Android which…read moreis not compatible with the hearing aids I was sold.

Stopped in to have my hearing aids repaired as I am working here from…read more out of town. Michael repaired my hearing aids, and also Did a hearing test. He was very helpful and just a great man Who wants to help people hear better. I will be going back for my hearing problems as well as my wife.

I have been under the care of Dr. Brown for a serious blood vessel blockage behind my left eye for…read moreover a year. If you have to have injections or laser treatments in your eyes, I highly recommend Dr. Brown. He is intensely focused, steady and reassuring. I did not feel a thing. I never saw the needle coming towards my eye and every care was taken to ensure I had a positive outcome. I received great news today that everything looks great and I don't have to return for six months! His staff were courteous and friendly. Everything was explained to me ahead of each step, and I never felt rushed or dismissed. Dr. Brown is quiet and works very efficiently to ensure your safety. My background is as a Paramedic and ER nurse. I researched every step of my treatment and each medication used. My care was spot on. My only negative comments would be long appointments (2-3 hours depending on procedure) and some insurance billing hiccups that were corrected as soon as they were identified. Something as important as the health of your eyesight cannot be rushed. Come in with the understanding that it's a multi-step process and try to relax. We spend hours in nail and hair salons and call it "self care" your eyesight is worth your time and grace. Many patients are elderly, use walkers or wheelchairs and may become uncomfortable during long waits. As Regional Director of Bluebird Homecare in Charlotte, I understand their needs and preferences more than some might. When you're sitting there, smile at the patients waiting with you. Strike up a pleasant conversation and the time will pass more quickly for both of you. Make the best of every moment and be the reason a stranger has a more positive wait.

This place like many other commercialized medical facilities is a scam. Over $300 charge for a 15…read moresecond single ear cleaning. Wasn't even seen by a doctor. I asked 3 different people, one over the phone when booking appointment, and 2 at the office what the cost of a simple visit like this would be. No one would give me an answer. Should have known then to go somewhere else.

I've been with John for more than 5 years. He never fails to deliver quality, professional…read moreservice. I trust him completely and value his advice.

Sound Advice was recommended to me from a relative. I was apprehensive at first but both…read moreaudiologists put me completely at ease. Their knowledge of the ear and hearing helps you to understand your specific needs. They ask many questions to help you find the right type of hearing aid for you. I appreciate how they explain it's a hearing aid and not a new ear. It needs tweaking to get the right quality sound. I was able to get a hearing aid that works very well in restaurants and social gatherings where I was having the most trouble. Thank you Sound Advice for all your help .

My mom was referred for a field test back in April and the earliest available appointment was…read moremid-November. Less than four business days prior to her appointment, they cancelled it and next available appointment is May 20th of next year. Terrible that they are not accommodating her when THEY are the ones that canceled her appointment. Do not recommend. We will be asking her doctor for a different referral.

I came here a few weeks ago for an urgent ear issue. My insurance wouldn't cover it, but I have an…read moreHsA and figured I'd just have them charge me 100% out of pocket. Went fine. Today I come back for a follow up and they demand to see my insurance card. Why? I'm not using insurance. I'm paying out of pocket. But then they turn me away - will not take my money, will not honor my appointment- simply because of the insurance that I have and am choosing not to use. Being out of network is one thing. Refusing care to someone in need, that you just saw three weeks ago, is unprofessional and unethical. Go to a place that does better.

I brought in frames to have new update prescription lenses put in. They broke my frames. I was told…read morein May that they would repair the frame and replace them with the exact same frame. Today, I received via mail my broken frames with the broken nose bridge missing which makes it impossible for me to take them to a competent repair person. I have not received a replacement either. They stated that they are considering this case closed despite their promise to repair the broken frame and replace it.