I apparently made an appt. with them about 2 years ago. But…read moreunfortunately, their policy is... if you request an ASL (American Sign Language) interpreter for the appt. and then cancel it, you are forever banned from getting services from this place. It appears that their policy is that if you need to cancel an appt., you must inform them no less than 72 hours. That is unreasonable because hearing people can cancel up to the day before any doctor's or other audiology appts., but not this one. No one can control what's going on in their lives and then they get punished for it. They discriminated against the Deaf for being Deaf. They say they had to pay for the ASL interpreter even though I cancelled. Well, that's not my problem.

My experience with Audiology Associates in Glenn Burnie was absolutely atrocious, and somehow…read morecontinues to be over nine months since I refused to ever go to them again. Tl;dr: (1) They completely misdiagnosed my son's hearing loss, costing us vital time, (2) After three visits they failed to ever successfully complete a single ABR, (3) Ten months later they are still submitting claims to my insurance company, despite the claims initially being paid, and (4) Speaking with another parent we learned that they also misdiagnosed their child years before, leading to her not receiving necessary intervention until she was several years older. As background, my son was born five weeks premature. We scheduled his ABR for the week of his due date, just days after he was released from the hospital; we told Audiology Associates this information when we scheduled and we told the audiologist Dr. Deirdre Courtney during our initial interview with her. She still proceeded to do the entire ABR before suddenly realizing that him being premature meant she couldn't read his results. She asked us to come back in a month; we did so, and their computer crashed. She asked us to come back a few weeks later; we did so, and their computer crashed again. At that point Dr. Courtney informed us she was leaving the practice and asked us to follow her to her new practice. After three visits and over two months, we still didn't have any answers for our son's hearing loss, but luckily Dr. Courtney was there to inform us of his worst-case scenario in her expertise: no need for hearing aids, and we'd come back to see her around his first birthday to monitor language development. Needless to say we've since completed four ABRs at three different practices and my son is now recovering from bilateral cochlear implant surgery, a FAR cry from the "worst case scenario" Dr. Courtney and Audiology Associates presented us with their outdated and malfunctioning equipment. Thankfully, they came off as shady enough for us to run from them and find more professional services who aided us in the timely intervention my son needed. In addition to their faulty equipment (which was still operating on Windows XP, despite hitting its end of lifecycle support in 2019), the entire practice was run-down; they had to turn off the air conditioning in the building to run their diagnostic equipment at all. Later on, my wife learned a coworker brought her now teenage daughter there as a child, where she was similarly misdiagnosed, preventing her from receiving the intervention she needed until she was three years old. And even with all of this, I probably would have just let it go, except that now nine months from the last time I brought my son to this practice, they are still attempting to charge my insurance company, despite never actually completing a single ABR. Reviewing our records shows they've submitted the same three ABR services -- all of which failed! -- to our insurance company on four separate occasions. The first time they were paid, and the following three times they were appropriately denied as double-billing. At this point I don't know if it's fraud or just incompetence (and there's plenty of reasons to suspect incompetence), but I'm done being nice about them. I could not recommend this practice less. I actively hope and pray this review reaches parents considering taking their children to this practice. If you are in a similar position to what my family found ourselves in, with a child failing their newborn screening, please, please avoid these people and take your child to the Maryland School for the Deaf's Audiology Department in either Columbia or Frederick. The experience was a night and day difference, in terms of the professionalism of the staff and audiologist as well as the equipment. On top of the phenomenal difference in quality, the MD School for the Deaf does not charge for any services; I could not have been happier to make a donation to their school after they rescued us from the horrible position Audiology Associates and Dr. Courtney put us in.

Great experience with all. The staff and doctors all were wonderful…read more I first started by signing in and then seeing Dr. Wellman for a very thorough hearing test. I then saw Dr. Park for a Vertigo problem that happens periodically. He seems to know his stuff. All went well. Great team of professional people.

I called ENTAA Care and the person booking the appointments was in such a rush to get you off the…read morephone, not empathetic at all. I asked to be put in a cancellation list and was told that I needed to call every day to verify if they had openings.

They have helped me greatly in the past year I have been going to Hearing Solutions. Dr…read more Kostkowski is outstanding and attentive to my tinnitus issues. Made my life living with tinnitus manageable and my sleep even better. Many thanks.

Been here for a hearing test and the dr was very precise in what was going to be done and thorough…read moreabout my results! Office space was very clean

I walked across the street from Sunrise Retirement with my father's hearing aid to replace a part…read morethat was missing. It was close to closing time, but she helped me immediately and not only fixed the device, cleaned it but also gave me a full demonstration on how to use it, set up the "accessibility feature" on his iPhone. I was impressed and now my dad can hear me when I speak in the room and on the phone! So nice.

PCP recommended an ear mold. Audiologist was in med ins network and aware only office visit cost…read morewould be covered. First visit was the mold impression. In leaving, front desk advised payment required now in full for this visit, ear mold, and second visit to pick up the mold. Inquired reason facility was not submitting to insurance and only informed, I had to submit to insurance. No further clarification provided. Office visit cost high ($50/visit), suggest front desk training regarding medical insurance and customer service skills, and a friendly environment would be most welcoming for patients.

I really enjoy writing reviews like this. After moving to MD, I needed to find a new audiologist…read more I've had many audiologist over the years, but Abigail Ritinski at Hearing & Balance Solutions is by far the best I have ever had. She is extremely knowledgeable, caring , understanding of her patients needs and goes above and beyond to ensure that her patients needs are met. I will be needing hew hearing aids soon, and Abigail is the only provider I am going to. No need to shop around. Hands down the best.

I visited this office for the first time today. Even before,…read morehaving my appointment, I was already very impressed with the staff. I am blind and use paratransit, so I had called in advance to get specific information so I would know where I needed to be dropped off and I'd be able to navigate safely into the office. I spoke with Stephanie on the phone and she took the time to answer all of my questions and give me a very detailed information. I went for my appointment today and met Stephanie in person, as well as Imani, who was also great. She assisted me with paperwork that was not available to complete online, which is easiest for me. She took the time and was very patient to fill it out on my behalf. I was so impressed because I arrived to my appointment very early. I was taken back by Mike, who triage me and got me prepared for my appointment ahead of schedule. Mike was very personable, yet professional and helpful. Finally, I was seen by Dr. Lee and I cannot say enough about him! His bedside manner is phenomenal, and he is incredibly knowledgeable. He explained so many things to me, intelligently and professional professionally, but also in terms that I could understand. I have a lot of medical anxiety, and he was patient in addressing all of my concerns and answering all of my questions without being condescending or making me feel bad for asking. I'm beyond pleased with my experience. The staff is amazing, the office is well appointed and very clean, and the overall process was flawless.

I took my 77-year-old mother to see Dr. Warren Buchalter, and the experience was extremely…read moreupsetting. During the examination, he handled her head and neck with what I felt was unnecessary roughness for someone her age. Even after I asked him to be more gentle, he continued in the same manner, which left both of us distressed and alarmed. No elderly patient should ever be treated with that level of disregard for their comfort or vulnerability. Based on what we experienced, I strongly urge others especially blacks or those with elderly or fragile family members to proceed with caution. The way my mother was handled was completely unacceptable, and I hope this message prevents anyone else from going through something similar.. I had to request for a change of Dr and I pray God punishes him.

Great medical office, wonderful and warm experience from start to finish…read more This was my second visit with Dr. What and I appreciated her with taking time to go over the diagnosis clearly and treatment options. Overall, Dr. Wheat and her staff made me feel very comfortable during my second visit. I had a procedure done that I was a little nervous about and they really calmed my fears which I really appreciated. I would would highly recommended Dr. Wheat for services. Dr. Wheat, keep up the immaculate service and thanks for caring. Let me not forget the front desk staff who were very friendly. Thanks, Mrs. J. Carthan

Scheduling an appointment was a hassle. Staff member was so rude during the call I gave up and…read morecalled someplace else. After reading others reviews, I'm glad I didn't book with them.