I am very frustrated because my initial consultation went great. I was there at the end of…read moreSeptember 2025 and was told that someone would call to schedule my surgery in a couple weeks and that my surgery would be around November. I started calling in November to follow up because I didn't hear back. They do not answer their phones. I've left a few messages, every 2 weeks, (not to bombard them) and still absolutely nothing. Such a waste of time when I could have gone to another office and could have had the surgery completed. Update: Manager contacted me and was super helpful and apologetic due to recent staffing changes. I now have an appointment for next month!

Dr. Todd Roberts you are amazing. You took the time to show and explain my issue on the CT scan…read morefilms (my previous ENT didn't) you answered my questions. I am so thankful that I was referred to your office. The front office staff was nice and greeted every patient with a smile and a warm welcome. Even though the doctor was running a bit behind it was well worth it. Thank you Dr. Todd Roberts and staff for such a great experience!!!

I have been seeing Dr. since about 2004 or 2005 He has taken great care of me. When I had a stroke…read morehe made house calls, when I had MRSA and was in a convalescent place he came there. He is at the Colony once a month at the clubhouse So I get my hearing aid checked and cleaned and my ears too. There is no charge. When I went to Well Quest Assisted Living he came their once a month and did all the things he did at the Colony and at no charge. I have purchased 2 pr of hearing aids from Dr. Mike Johnson and the 2nd pr even had a small remote control so I could change the settings from Normal to Comfortable to Music which is great for TV and the control had plus or minus allowing you to adjust even more than the 3 settings. I have absolutely nothing I could ever say negatively about Johnson & Johnson Hearing Aids

The minute I walked in and was greeted by Mary I already knew I was in good hands. Dr. Mike made me…read morefeel so comfortable and he was very easy to talk to. I'm in my early 50's and losing my hearing in my left ear due to the music industry. He explained everything to me and made me feel at ease. Thank you so much! I highly suggest Dr. Mike if you are having hearing issues. Don't be afraid like I was. He can help you and change your life.

I am so grateful for Dr. Donaldson and his staff! Being a singer, it was so important to me that I…read morefound the best care possible, and this office definitely checked all the boxes! Dr. Donaldson and Mirna did a great job of soothing my anxieties and making sure I was completely taken care of. I'm so thankful he's put me on the road to recovery and I can start singing again. Thank you all so much!!

Absolutely the most unprofessional Office I've ever dealt with in my life. Multiple canceled…read moreappointments, sent to the wrong locations. Sent to the wrong specialist within the group multiple times. An absolute nightmare to deal with them. The Temecula location has now just canceled an appointment three times and has pushed out much needed care repeatedly. They cancel right before an appointment you have waited over a month for. Schedule at the wrong location. Take over 6 months to schedule a surgery for a tumor that is growing, unbelievable! Surgeon in Poway was wonderful once it finally got scheduled but the unprofessional staff at Temecula and with surgery schedule is beyond unacceptable. At this point, I wouldn't recommend these guys to my worst enemy. It's just not worth the headache. If negative stars were an option they would get them.

the receptionist, is not very nice I hate it when I have to go there. The guy in the back is very…read morenice very friendly and professional.

The audiologist, Naomi, and front office, Sue, were great to me the couple years I frequented the…read moreplace. I had a work comp claim for hearing loss and HearUSA had a contract at the time with the intermediary insurance company. Sue handled all the necessary paperwork, which documented my work's acceptance of the claim, I had brought in. This was very helpful. I was provided a hearing test and the aids were ordered. Within a couple weeks I went to pick them up. The audiologist showed me how to use them, programed them to my needs and explained how to use the related app on my phone. Over those couple years afterwards I would return quarterly to have them replace the domes and check the speaker wires. I was in and out within minutes. Twice I had to have the aids returned to the manufacturer due to issues that arose with the internal speakers. They handled the packaging, shipping and follow up. I received them back in a timely manner. Those aids are now out of warranty. I was advised that HearUSA does not now have a contract with the intermediary insurance company involved in my original claim. I was advised to contact them should my employer, via work comp, provide me with a new set of aids once these bite the dust, to determine if whatever intermediary insurance company is being used is on their list to work with; and we'll go from there. My experience with this particular franchise was 5 star and I hope to return when that time comes.

Been wearing hearing aides for fourteen years. Been to four different providers. My first was…read moreBeltone in Riverside. Great providers and my hearing aides lasted years. The last two were the pits. Poor service, no choice in hearing aide choices. Infinity has been the best I've had. Very thorough ear exam, my hearing lost was thoroughly explained was given multiple choices in hearing aides lasted years brands. Very professional and friendly. Highly recommend this company to anyone looking for help with hearing loss.

I was looking around for custom earplugs for motorcycle riding and found Infinite Hearing…read moreSolutions. Whitney runs the front of house and is helpful person who will try to get you in ASAP! Ryan runs the back of house and is responsible for your hearing needs. He helped me select what product was best for motorcycle riding. We settled on filtered earplugs! The molding process was super quick and the product arrived at their office in 2 weeks. The final fitting was a quick 15-minute check-up. I love my earplugs and would recommend them to anyone looking for custom motorcycle earplugs!

The whole team at United ENT is incredible. They have helped accommodate our unique needs with…read morescheduling and have treated my entire family with respect, kindness, and compassion. Dr. U is very service-minded and knowledgeable about patient needs, and his passion for top-quality care reflects throughout the office. When my husband was diagnosed with a rare ENT-related issue he quickly referred us to another incredible surgeon and has followed up with our care needs without hesitation. 10/10, have and will continue to recommend him to others.

This was my third visit to United ENT, but my first time seeing Gabriel Campuzano, and it was the…read morebest experience I've had. He listened intently, made a few small tweaks that immediately helped me hear better, and genuinely turned my bad day around. I really hope he's offered a permanent position because I'd love to see him every year. Highly recommend!

I received Hearing Aids in December with a few appointments for necessary adjustments with Dr. Doss…read morewho's very patient & efficient. The hearing aids were finally set to perfection *****BUT BILLING WAS A NIGHTMARE!!!! I had CIGNA in early Dec 2024 when purchased. It's Feb 28, 2025 and THEIR BILLING DEPARTMENT STILL HAS NOT PROCESSED the claim correctly meaning my benefit of $2000 was not applied. SO I had to either pay or return them. I signed an agreement and paid my portion but UNITED MED BILLING DID NOT PROCESS CORRECTLY!!!!!!!!!! I made lots of calls to no avail. So I've wasted my time, money & my hearing health (my deposit is coming in 30 days). THEIR BILLING MANAGER, ERICA CALLED ME AND CURTLY SAID I EITHER HAD TO RETURN THEM 2/28 (END OF TRIAL PERIOD GRACIOUSLY EXTENDED BY DR. DOSS) OR PAY $1610. I returned them because I already had to purchase an iPhone to use the hearing aids. My Android was not compatible (not informed by previous Doctor). Ugh. GOOD Audiologist TERRIBLE Billing, POOR Patient Care.

From the owner: Dr. Athena Doss received her B.A. in Speech, Language, and Hearing Sciences in 2020, and her Doctor…read moreof Audiology degree from San Diego State University/University of California, San Diego’s joint doctoral program in 2024. She was a graduate student extern with United Medical Doctors, and subsequently joined the clinical staff as an Audiologist after completing her doctoral studies. Dr. Doss holds a Certificate of Clinical Competence in Audiology (CCC-A) from the American Speech-Language-Hearing Association and is licensed in the state of California as a Dispensing Audiologist. Dr. Doss’ passion lies in helping patients achieve healthy hearing and impacting the lives of the community around her. Her clinical interests include diagnostics, amplification, cochlear implants and osseo-integrative devices. Dr. Doss works closely with Dr. Shaelyn Salsbury and the audiology team to provide quality, patient-centered care.

Excellent service from entering filling out the paperwork through the examination process as well…read moreas interaction with Dr Leach thank you

Not only did they get me in same day for plugged ears but Dr Uyesugi was great at clearing the wax,…read morechecking out my ears and had a great "chair side" manner. 5 stars!

I made an appointment for 7/1 and went into the office. Staff was helpful , took a copy of my DL…read moreand medical insurance card. Said the person who verifies insurance would be in office next day, 7/2 and call me. I never received a call. I called the following day 7/3 and no answer , left a voicemail. Three days pass I do not hear back from them , I called again, 7/6, The staff member who answered was the same woman who helped me when I went into the office. She said they would verify insurance and call me back. It's been a week 7/10 since this conversation, no call back from them. I called another hearing aid office and have an appointment elsewhere. Strange , very strange. No communication, no called back from them. How does a business stay in business by not reaching out to customers?

Employ somebody who wants to deal with the public. My 86 year old mother and myself had the most…read moreunprofessional and rude person at alleyWide Hearing Aid Center in Murrieta, Ca. Teresa Hobold the HIS was the most rude and unprofessional person I have ever dealt with in the medical field ever in my life. She swore at me and told my mother she would never help her again and to go somewhere else to have her hearing aids looked at. This establishment is where the $4000.00 were purchased. Would never recommend anyone go to the Murrieta or Hemet store. Teresa Hobold works at both stores.