the receptionist, is not very nice I hate it when I have to go there. The guy in the back is very…read morenice very friendly and professional.

The audiologist, Naomi, and front office, Sue, were great to me the couple years I frequented the…read moreplace. I had a work comp claim for hearing loss and HearUSA had a contract at the time with the intermediary insurance company. Sue handled all the necessary paperwork, which documented my work's acceptance of the claim, I had brought in. This was very helpful. I was provided a hearing test and the aids were ordered. Within a couple weeks I went to pick them up. The audiologist showed me how to use them, programed them to my needs and explained how to use the related app on my phone. Over those couple years afterwards I would return quarterly to have them replace the domes and check the speaker wires. I was in and out within minutes. Twice I had to have the aids returned to the manufacturer due to issues that arose with the internal speakers. They handled the packaging, shipping and follow up. I received them back in a timely manner. Those aids are now out of warranty. I was advised that HearUSA does not now have a contract with the intermediary insurance company involved in my original claim. I was advised to contact them should my employer, via work comp, provide me with a new set of aids once these bite the dust, to determine if whatever intermediary insurance company is being used is on their list to work with; and we'll go from there. My experience with this particular franchise was 5 star and I hope to return when that time comes.

I am so grateful for Dr. Donaldson and his staff! Being a singer, it was so important to me that I…read morefound the best care possible, and this office definitely checked all the boxes! Dr. Donaldson and Mirna did a great job of soothing my anxieties and making sure I was completely taken care of. I'm so thankful he's put me on the road to recovery and I can start singing again. Thank you all so much!!

I was told on September 23, 2025 I needed a surgery. It is now may 26, 2026 absolutely nobody has…read morecalled to schedule my surgery. Regardless of insurance it does not take almost nine months the schedule a procedure. I've called and been told a message is being sent to the surgery scheduled, I've called and been told a message is being sent to the office manager and to expect a call back, I've called and been told the practice manager is getting involved and I'll be hearing form them. Not a single one of these things have happened. Getting ahold of some at the practice is impossible. I don't even know if my referral is active. I'm not even sure if the doctor is taking my insurance. DO NOT COME TO CALIFORNIA HEAD AND NECK. If you're pcp refers your here have your referral redirected immediately. Don't wast your time. Doctor Banthia couldn't even be bothered to explain a procedure, he told me to scan a QR code on a brochure then told me to use AI.

Great staff! Very kind and answered all of our questions and concerns! We felt a genuine concern…read morefor my son's hearing loss.

I made an appointment for 7/1 and went into the office. Staff was helpful , took a copy of my DL…read moreand medical insurance card. Said the person who verifies insurance would be in office next day, 7/2 and call me. I never received a call. I called the following day 7/3 and no answer , left a voicemail. Three days pass I do not hear back from them , I called again, 7/6, The staff member who answered was the same woman who helped me when I went into the office. She said they would verify insurance and call me back. It's been a week 7/10 since this conversation, no call back from them. I called another hearing aid office and have an appointment elsewhere. Strange , very strange. No communication, no called back from them. How does a business stay in business by not reaching out to customers?

I am an experienced hearing aid user of over 25 years, having been fitted with three different…read morebrands of hearing aids in three different cities. When we moved to Temecula I needed a local hearing aid provider. I have always preferred family-owned and operated businesses in close proximity to where I live. Since the first phone call to Infinite Hearing Solutions to further appointments for a new hearing aid, the new technology they offer, a hearing test in a up-to-date and sophisticated hearing booth, to being form-fitted for a new hearing aid, to excellent service, compassion of my hearing issues, product knowledge, professionalism, and the quality of follow-up care made me thankful and appreciative of the time Ryan took to explain my hearing graph and the brand he recommended is comfortable and fits my needs. The entire process was fantastic. Ryan and Whitney are a high-quality pair who seamlessly work together to make your visits enjoyable, while fitting you with your individualized requirements. I highly recommend Infinite Hearing Solutions for anyone needing hearing care.

I was looking around for custom earplugs for motorcycle riding and found Infinite Hearing…read moreSolutions. Whitney runs the front of house and is helpful person who will try to get you in ASAP! Ryan runs the back of house and is responsible for your hearing needs. He helped me select what product was best for motorcycle riding. We settled on filtered earplugs! The molding process was super quick and the product arrived at their office in 2 weeks. The final fitting was a quick 15-minute check-up. I love my earplugs and would recommend them to anyone looking for custom motorcycle earplugs!

My wife used Miracle Ear based upon a recommendation. I have never seen staff more responsive to…read moreher needs and concerned that her hearing issues were addressed. Everyone wore masks and went overboard to insure safety from Covid 19. I honestly cannot think of any place with greater care and honest concern for their clients. They may not be the least expensive, but this is one case where you truly do get what you pay for. Their hearing aids are amazing and they provide unlimited time for their clients to both acclimate to hearing differentials with hearing aid use and to integrate them into their daily life.

After my first poor review I was contacted by Mark in their marketing department. He apologized and…read moreasked for a second chance. He offered to send me the original $50.00 gift card plus an additional gift card if I made an appointment. I had my appointment on Saturday June 27th. The audiologist was very nice and sympathetic to my 3 year battle with tinnitus. The hearing aid calmed the tinnitus but my hearing was still to good to warrant hearing aids. I would have given a good review if it hadn't been for the phone call I was about to receive. Mark called me and stated that he was sending me a $50.00 gift card and the second card would be for $25.00. He then had the nerve to change the terms. I would only receive the cards if I retracted my original review and leave a positive review. I will not change my original review because that is exactly what happened. It may not be illegal but is certainly unethical to bribe someone to leave you a good review for monetary compensation. This guy is a piece of work. I don't need your $75.00 dollars, if I did I wouldn't be shopping for $8,000.00 hearing aids.

I am very impressed with the Temecula Costco hearing aid department! Cindy Bearce was…read moreexceptionally helpful and informative when I went to see about purchasing hearing aids from there. I think the cost factor is important, and Costco is the lowest of any place around! Cindy spent a lot of time explaining how the aids work. When I purchased the Phillips hearing aids, she was so patient in showing me how to put them on (I have neuropathy in my hands, so grasping & holding on to little items is very difficult). Cindy also helped me set up my iPhone with the necessary apps. I am very happy with my hearing aids and absolutely recommend Cindy and Temecula Costco to anyone!!

I appreciate Costco's hearing aid center so much. I have been going here for quite some time due to…read morehaving had surgery to try to restore some of my hearing, so I frequently have them adjusted. I work with Lori, who is absolutely wonderful, so patient and willing to help any time. My hearing aids are wonderful and other staff who work there have been very nice and helpful. I can't recommend them enough.

I had a strange growth on my throat, and I went to my PCP, she sent me to a dentist, he said I…read moreshould go to an ENT. Success. Thank you Dr. Robert's!

Worst service. I called 2 times (once each day) to make an appointment but despite that the…read morerecording indicates that they will return the call the same or next business day, they never did. DO NOT RECOMMEND IT!!!

I recently had a sick parent at a nearby hospital unable to communicate with the staff due to a…read moredead battery in his hearing aid. I searched my phone for the nearest specialist and found this location and went here for help. After explaining my situation, they were kind enough to test and replace the battery free as a gesture of kindness. Draw your own conclusions. Recommended for professionalism and kindness.

I recently relocated to the Temecula area and needed a new hearing aid provider. I have been having…read moretrouble (due to wax primarily) with my hearing aids and wasn't sure they were working. I just walked into AccuQuest without an appointment and was surprised because Tiffany helped me immediately even though I wasn't an existing customer. She provided new batteries and tested my hearing aids which turned out to be working. She also demonstrated how to clean and maintain them properly. Frankly, I'm sold on AccuQuest. She booked me a hearing test appointment to confirm that my hearing aids are properly tuned. All I can say is Tiffany is great! Thank you Accuquest! I'll be back.

Connect Hearing. Temecula, CA is a great company. I enjoyed Carrie, although she is at a different…read morelocation now, she is a very loving person. My dad also loves Laura--The Lab Tech. & Danielle is so sweet too. Very caring people. My 94-year old dad benefits from their services. They clean his hearing aids and adjust them to suit him, thank you so much Connect Hearing.

I was referred to Connect Hearing by my primary Doctor. This is my first time to get hearing…read moreaids. Carrie Gomez is awesome! She is professional, knowledgeable and personable. She answered all questions and took her time to explain everything. Went home with hearing aids and she called me on the weekend before my follow up appointment to see if I had any questions or concerns, Carrie is wonderful to work with and she made this an amazing experience! I highly recommend Connect Hearing in Temecula & Carrie Gomez! Nancy - aka Joey Kupan