Once they have received the big sum for the hearing aid, they lose interest…read more My mom's appointment was on August 29, 2023, when she received the hearing aid from Keith Rios. After the appointment, I called the California Hearing Aid Center to arrange a follow-up appointment. However, I was informed that they only had schedules available for the following two weeks, and I was advised to call back later in the month. I called back three more times to no avail. I was on a trip to Europe and even called from there to ensure that she would be seen as soon as possible. Unfortunately, no one returned my calls. In the meantime, my mom's hearing aid was malfunctioning, and she urgently needed to be seen by Keith. During the week of September 25th, I made numerous calls until I finally reached someone at the center. They scheduled an appointment for October 24th and mentioned that if I didn't hear back, I should consider the appointment confirmed. Today, on October 5th, I called three times and left messages, but no one returned my calls. Finally, at 3:52 pm, I was able to speak with Karen, who informed me that she couldn't locate my appointment because Keith would be out of the office on October 24. I want to know why this call center is not functioning and why there is no respect for patients concerns nor caregiver time. I am very dissatisfied and frustrated with the call center performance and don't recommend this Hearing Aid Center!

This is a FIVE STAR review that California Hearing Aid Center (CHAC) has earned on a bunch of…read morelevels... Any one of them would have been worth a good review, but taken all together -- simply outstanding... Actually, this would have been a TEN STAR review, but Yelp doesn't go that far... =8-) Will go through the reasons one by one... My wife is extremely hard of hearing... We are retired and the whole idea of the several thousand dollars for hearing aids seemed beyond our means... The insurance company that handles our Medicare Supplemental Coverage added a perk this year: $1,000 toward each hearing aid... Suddenly hearing aids seemed within our reach... CHAC was one of several providers in their network... We contacted a few of those providers but were unimpressed until we reached CHAC... The person on the phone, Brooke, clearly came across as interested in our situation... However busy at the time, she made us feel like we were her only interest... We talked a bit about options and how this would all unfold... Brooke really gave us confidence to go forward with them... Their office is located nearly fifty miles from home... We live in the Sierra Foothills of Amador County, California... Hundred mile round trips did not sound appealing... Brooke cinched the start of the dance by telling us that their hearing specialist comes to our rural community regularly... The round trip was reduced to 1.8 miles... We'll take it... Our first encounter with the specialist, Keith Rios -- who we now know is the owner -- was thorough, professional and instilled tremendous confidence to us... Then he absolutely sealed the deal: He noticed something in the tests he gave my wife that might suggest an underlying medical condition requiring more than just hearing aids... He asked us to get a referral from our family physician to an Ear Nose Throat medical professional to check that out before going forward... He could have closed the deal right then and there for what surely would have been a quite handsome profit, but he was willing to forego that to make sure that hearing aids would be the appropriate solution... That professional integrity alone, was worth the FIVE STARS... The process took a couple months to unfold: getting the GP referral, booking the ENT appointment, going to the ENT professional, getting her diagnosis (false positive on the first tests; hearing aids would be sufficient), forwarding her notes and Rx to CHAC, getting the devices ordered and delivered to CHAC... Today my wife received her hearing aids during one of Keith's visits to our little community... He walked her through the whole process, made sure they worked as planned... All the while he was both the consummate professional and fully compassionate and caring to be sure that my wife was comfortable with her "new" experience... Unexpected side benefit: the particular hearing aids Keith recommended and we ordered include a three year supply of batteries... Considering the frequently short life spans for hearing aid batteries, that works out to something between $450 and $600 of an unanticipated benefit... There's still more... This turns out NOT to be a "fire and forget" situation... We will go back (1.8 mile round trip, remember =8-) once a month for several months for Keith to check that she is becoming comfortable with the hearing aids and to respond to any questions that arise from their use... So, as I write this review, my wife is out in our little garden listening to the birds singing for the first time in years... THANK YOU, Keith, Brooke and the entire California Hearing Aid Center team...

I have only glowing feedback on this hearing aid business. Roselynn and her team are incredible…read more They are very responsive, friendly and only have their patients best interest in mind. No pressure sales. I highly recommend them for any hearing solutions.

Highly recommend this office for any hearing issues. I had an urgent issue and Dr. Roselynn Young…read moreand her staff got me right in same day for an urgent ringing I had in my ear. They did tests and diagnosis. Very impressed! Thank you

Staff was pleasant. Technician was was very knowledgeable…read moreand explained my test results to me in detail so I could understand better. Would recommend using them.

Can't be more grateful for the incredible care my Mom gets from this team! Meta, Samantha, Katie…read moreand Kristen (not shown) are always so attentive to Moms needs! What a crew! Our family is so grateful!

My mother recently purchased hearing aids from this company after a recommendation from a friend…read more She was able to be fitted with recycled hearing aids for the grand sum of $600. Her board certified technician; Jennifer, came to the house and gave my Mom extensive hearing tests, which were included in the price. She spent two hours with us on the first visit, and has already come back twice within the two weeks my mother has been wearing them. She even gave my Mom a two month supply of batteries, which she will continue to do. I am so impressed with this woman, as she is patient, kind, and knowledgeable . She explained to us that the brain adjusts to the hearing aids over time and that my Mom's hearing would continue to improve. If there is any problem, she wants to know right away so that she can come out and fix it. It is wonderful to know that my Mom will have this kind of care. Jennifer knows that often older people don't have a lot of family members to talk to, so she takes the time to chat with them in addition to helping them with their hearing problems. It is very clear to me that this woman and this company are not in it for the money- they really care. It will be in your best interest to contact them- especially if you need an affordable option to expensive hearing aids. Give Atlas Hearing Aid Services a try- you will be happy you did! -Mary-Ann Trippet, daughter of a happy customer!

To California Hearing Center, Thank you for your free hearing test. What I thought was happening…read morewas. You proved to me that my hearing and tinnitus is a lot worse that it was. I have to get updated hearing aids with new technology. It cost more but is well worth it to hear and hear more clearly. I am grateful to hear and understand what is being said to me again. Thanks , J.K.

it's been a pleasure working with ms Duffy and her reception. testing and reprogramming was…read moreeffective and adjustment was quick and responsive . the end result was great relief. I purchased a one year service plan and I am glad i did. I highly recommend their services for consideration. Peter

This is a really well run office. Dr. Castle has moved on but Diane Duffy is a wonderful…read moreaudiologist. She has helped me over come a difficult technical issue with my hearing aids. She is very customer orientated and is very skilled technician, not to mention very companionate. I'm very glad I chose Hearing Life to help me overcome my hearing issues. Life has never sounded better.

Hearing Aids and adjustments Excellent audiology…read moreservice,testing and maintenance. Very responsive to emergencies such as lost hearing aids.

Clarity Hearing Aid are the Best they take care of me and my hearing aids keep my Hearing Aids…read moreupdate and service

The whole experience was awesome. She was more than I could have imagined. I'm so glad I made the…read moredecision to go.

Not sure why all the bad reviews. I've had a very positive experience here so far. Rates are based…read moreon income and a sliding scale. I've had 2 couples counseling sessions so far and I've gotten a lot out of them. The therapists are interns working towards their degrees/licensing (hence the lower rates). Having gone to professional therapists in the past who charge $125+ an hour, I think the service here is pretty exceptional from the interns for a fraction of the cost. They are very knowledgeable and you wouldn't even know they are in the process of finishing their internship hours, but they are required to let you know. I would highly recommend them to anyone seeking counseling services who doesn't have insurance or cannot afford a regular therapist out of pocket.