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    Miracle-Ear Hearing Aid Center

    4.2 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    3 years ago

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    Advanced Hearing Center - Advanced Hearing Center

    Advanced Hearing Center

    1.7(6 reviews)
    0.8 mi

    I did not have a good experience with the office staff. I…read morehad been waiting on an appointment for 7 months. I called to update primary insurance with secondary and was informed to do a coordination of benefits if I did not they will cancel my appointment. Fast forward to after the actual appointment. I received a call from Kaitlyn stating I had a balance my primary stated I needed to pay the ded since it's 80/20. I then had to tell her she needed to forward it to my secondary she was adamant about me paying the ded amount before sending it to my secondary. Kaitlyn then tried to educate me on how my plan is and what type of benefits I have. Again she tried to tell me she knew my secondary was NOT going to pay and she is the doctors daughter she has been doing billing for 5 years. Kaitlyn then stated if I did not keep my word of paying the balance from my primary deductible she was not going to go out of her way to send the claim to secondary because again she knew it was going to get denied. I then received the statement in the mail and 2/3 more calls from her in regards to the balance. From the beginning when she first called i did inform her I was not going to make any payments until the balance gets sent to my secondary. Well today I did receive a voicemail stating my secondary paid the bill that Kaitlyn tried to force me to pay for because she "knew" it was going to get denied.

    Had the unfortunate situation of having to get hearing aides for my daughter which I knew nothing…read moreabout. I was referred to AHC who seems to be made up of snarky, uncaring staff. They set up an appointment for me only to call me a week later (3 days of phone tag for their lousy work hours) to tell me that I had to call my audiologist for a referral. I asked if they could do it cause I worked during the day and they said it was not in their protocol. Most businesses would go under having this type of awful service and it's even more alarming when you consider that they primarily deal with customers with a disability. I even emailed them about it and they simply do not care.

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    Advanced Hearing Center - Our new office at 1223 Lake Pointe Parkway.

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    Our new office at 1223 Lake Pointe Parkway.

    Miracle-Ear Hearing Aid Center - audiologist - Updated July 2026

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