Bob took care of me well and he explained everything that I need to know. He's always available in…read morecase I have questions. I like his service very much.

This company does not answer the phone nor do they have a timely return call rate if a message is…read moreleft. I am a current client that has been trying for over a week to get through to all 3 offices to get an adjustment on my hearing aid. A new hearing test indicates a significant new loss to which is why my aids are not working as they should. I may have to change my service provider to get assistance and when the time comes, a new hearing aid. A one and done sale is bad service in my opinion.

Great doctors and staff. The phone system is awful to get through to change appointments. Had a few…read morethey cancelled. Took forever to reschedule because I was on wait so long.

I moved to the area last year and was referred to one of the audiologists here by my former…read moreaudiologist. I called the office, and the receptionist was really short with me and told me I'd have to get a referral and hung up. My insurance doesn't require referrals, but she wouldn't talk to me long enough to understand that. She offered zero help, not even an email or preferred fax number to receive the referral. So, my former audiologist sent a referral and my records over to the fax number they provide on their voice mail recording. Two weeks later, I call to set up an appointment, and the receptionist, who is a different person than the first one I spoke with, tells me they don't have any info for me after looking me up by birth date. I told them the referral and records were sent, and she says, "Well we don't have it. Tell them to resend." Click. Again, no additional research, no additional questions, no confirmation of fax number, nothing. The audiologists there may be good, but I'm certainly not going to pay to be treated like this every time I need to make an appointment. I found someone else in the area. I honestly don't know how this practice has any business at all with such a profound lack of patient care and service.

Although we have had an issue due to some changes, once aware of the difficulties, we have had a…read moregood, satisfactory response. My mother will be getting her repaired hearing aid back today. And we will all be happy that we can speak on the phone with her once again! :-)

From the owner: Beltone Hearing Centers proudly serves the West Springfield, MA community as your local Beltone…read moreHearing Aid Center. We provide comprehensive hearing tests and evaluations, expert hearing aid fittings, and the latest Beltone hearing aids, including rechargeable, custom, and Super-Power Behind-the-Ear (BTE) models for severe hearing loss. Backed by 80+ years of hearing aid innovation and recognized by Newsweek as one of 2025's Best in Customer Service for Hearing Care, Beltone delivers trusted, personalized hearing care to help you hear your best.

Avoid if you can. Would have been much better going to an audiologist located associated with a…read morelocal hospital. If you have minimal hearing loss this may be the place for you, however, if you require hearing aids that work this is not the place to go. Lack knowledge and professionalism.

If your looking for hearing aids, consider someone else. We…read morefirst meet EARMASTERS at the Big E (I guess that was our first mistake) and my father decided to do business with them. Purchased one of the top of the line hearing aids. Being my fathers first pair, he was VERY careful with them. The small wire broke within the first few months and EARMASTERS repaired them free of charge. The wire broke a second time within a few months but EARMASTERS will not repair them again unless he pays $150. Numerous attempts were made to contact EARMASTERS through phone calls/messages and emails but they have failed to return my calls. I reacheded out to the manufacturer of the hearing aids, Audibel and responded very quickly. They suggested I contact one of their other preferred providers for assistance, which I have done. Will keep you posted on the outcome.

From the owner: Affordable Quality Digital Hearing Aids…read more The Staff of Earmasters Hearing Aids is to here to assist your hearing needs. We provide for the hearing impaired in a caring, convenient, and professional manner. We spend time with you through consultation, education, and recommendation. After the selection of the proper hearing instrument we take you through the next step. This procedure is where we customize the fitting of the selected hearing instrumentation. We pride ourselves in providing you the most economical way possible, thus enhancing, understanding and improving your quality of life. Contact us for more information!

Dear Lord. If you like abuse, this is the place for you. My Primary "care" provider really seems…read moreto enjoy my suffering. Her name is Rhianna Lejoie and I can't say one nice thing about her. After dealing with her God complex and severe abuse, I contacted the office manager "Erin Cardinale". Erin is possibly the devil or maybe the vice devil. She made the situation 1000 times worse. I believe her to be a bad human being. I contacted Baystate customer services. They have a very nice young lady who writes down your complaints and submits them to Mount Olympus where the gods decide what to do about it. Then I got a form letter telling me that they're sorry I had a bad experience. Excuse me!!! You cannot speak to the decision makers. They do not call or contact you to hear what you have to say. It's a scam. I would rate the two individuals that I dealt with as well as the dominant culture of this office as: EVIL.

This office is full of people who contradict each other and will gaslight you. They do not care…read moreabout your well being or pain. They say they will call you back and they will not. Every problem you have they will urge you to go to urgent care. They don't want to do their job, they wont call you back. Save your time and go somewhere else. Literally anywhere else. Every rep. I talked to today gave me attitude, and didn't help me.