I go every few weeks to get my eyebrows threaded. There is never much of a wait and they are so…read moreprecise. Definitely recommend

I wish I could give this place 0 stars. At 12:30pm on a Sunday, I walked in to this place because I…read morewas in the area and walking around the mall. I'm new to Ohio, so I needed to find a new eyebrow person. No one was in this store and the lady working had her head down on the desk. I asked if they did eyebrow tinting and she said "Yes. But I'm not doing it today." I said "Ok.... can I just get my eyebrows waxed then?" She proceeded to say "No. I'm not doing anything today." Well.... why in the world are you open if you're not going to do anything for a customer? Plus I'm not even from the area but I would've traveled had she given me good customer service and if the work was worth the drive. Guess she lost someone who could've been loyal.

I came in to get my brows threaded for the first time. The staff was very polite, and was extremely…read morequick getting back. The lady that did my brows was so quick, she had me in and out in less than 10 minutes. My brows are looking great! They are more of a natural shape than waxing gives. Definitely check this place out and try it for yourself. I'll be back, and I guarantee you will too.

You guys no respect the Africans people I don't know why all times of go there they don't do my…read more lashes correctly and eye browse. I'm not happy with your servicses​​​​

Very nice people and pleasant atmosphere. I have called (voicemail not set up) and emailed…read more I went in for a polish and design with Johny. The next day the polish began to peel and bubble. By the third day it was a mess.

They do really good work there . However there have been a few things I have ask for there is this…read moreone nail tech who always talk me out of what I ask for ! But once she has convinced me to change my mind I'm happy with the results, but I would like to try what I have ask for just once !

Very clean facility. No long wait. Kind staff. I got the tint and eyebrow sculpt with wax and…read morethreading. It's supposed to last two weeks. Sandy and the other ladies after each client. I recommend going during the week or super early on weekends. She also provides loyalty cards

Gentlest eyebrow threading technique I have ever experienced. The shop was clean, smelled great,…read moreservice was quick but thorough. My brows and my daughter's turned out perfectly. Highly recommend!​

I came in last month, and the other lady did an amazing job on my brows. The one from today was…read morerude and left my brows super thin. Im leaving state and this was my place to go but I was left disappointed, she didn't even say hello to me.

Went there on a Saturday at 5pm got put in a chair right away. Did a waxing on GD eyebrows did a…read moregreat job she was very happy with them. She was very atttentive yo her asking if she was ok. Would recommend

I went in for a specific brand. I asked the clerk at the front if they carried it and she was very…read morerude & looked at me like....why did you come in here? I will never go to another Ulta. And the brand I was looking for was listed on your web site!

Today I had a terrible experience at this Ulta location. My cousin is employed at the Florence…read morelocation and recently made a purchase at the Florence location. Today we went to this location to return it. When we first walked in we were not greeted, and nobody was wearing a name tag, nor introduced themselves. When we got to the register the line was long the counter was nasty with the employees food and drinks. When we got to the register we had to wait for 10 minutes for a manager to come help us with the return. The first lady we spoke to told us she could not do a return without a copy of the receipt. We went back out to my car and got an old receipt from ulta which clearly stated that their return policy did not require a receipt if you had an Ultamate membership. We went back in and waited at the counter for a different manager for another ten minutes who told us the same thing. I then read her the return policy on the receipt and she proceeded to look up my cousin's account which she should have done in the first place. Neither of the women helping us even bothered to check the purchase history or offer a store credit. After finding her employee account, the woman then said she could not do a return without a receipt SOLELY because she was an employee. My cousin told her she was wrong and the woman went to make a call to loss prevention and never came back, we waited for probably 20 minutes so we just left. When we were leaving, other people in line came up to us asking if the employees ever got the situation resolved and they were also shocked by the unprofessionalism. During this entire interaction all of the other employees, besides the salon employee, were making comments about us and laughing at us which was very unprofessional and rude. What should have been a simple return turned into time-consuming and aggravating interaction that never came to a solution. My cousin and I are both very upset and appalled by what we witnessed today and hope that Ulta can fix their employees' behavior.

I've been going to EWC for YEARS! No matter the location, you can expect good customer service and…read morewaxers, and this is no different. I went to Amanda for the first time today, and she was awesome. She made sure I was comfortable and tried to get to know me. The assistant in front was also friendly and informative. I love the convenience of booking online and being out in 15 min or less!

The "office" people are horrible. They never called to collect my last payment on a package I…read morepurchased and just cancelled my package without ever speaking to me. No email. No voicemail. All my money gone. It was set up ACH and due to security reasons I had to get a new bank card. I went for services nobody said anything. Nobody knew why or what happened. I was told twice someone would call me and never received said phone call. Today I had an appointment. I was reassured over the phone as Manager would be there specifically for me to make things right and work on my account. As of that moment on the phone, nobody knew why my package wasn't showing available. I get to the location and no manager and nobody knew anything. Again. Finally one gets another and that one calls a other a manger. Tell me what happened and tells me there is nothing that can be done to fix this. Idk how about taking the last payment and honor the agreement I entered into with the company ?l?? I feel completely ripped off and angry all due to ineffectual employees. I bought the package to pay $55-60 a wax. If you divide up what I paid for the amount of times I went to redeem I paid $112.50 each. I am angry and I want my services to be honored or my money back.

1. Appointments mean nothing to this store. I waited over 20 minutes past my appointment time to…read morefinally get my manicure started, which made me late for another appt. 2. The man who answers the phone has no clue about customer service. He doesn't listen to the customer: he asked me the same question three times and was oblivious to my responses. He got my phone number wrong and then tried to cancel my appointment. 3. My manicurist was very nice and thorough. 4. Another customer was listening to something on her cell phone at a volume level way too high such that I could hear it clearly two rows away. Her manicurist was laughing along with the customer, neither one having any thought as to how the phone noise was impacting on the rest of the customers. 5. The salon is very clean and attractive.

this was the worst experience I ever had at a nail salon. I came in on a saturday and Sunday night…read moreall of them were broken. I emailed them and no one got back to me. I called them and they said to come in and they would fix them for free. I did but as soon as I was done, they charged me. The manager told me it was my fault because I sat at the wrong station even though that lady called me over. also the pricing does not make sense at all! definitely save your money and go somewhere else! giving them one star was extremely generous.

They have excellent customer service and do a great job each and every time ! The nails techs are…read moreproficient and they greet you with a drink!

1. Easy to make an appointment. 2. Waited about 10 minutes…read morefor service. 3. Parking is terrible. They need more parking and a sign directing customers to the alternate parking lot. 4. Tony did a great job with SNS, but my pinkie nail cracked and the entire tip broke the next day. I plan to go tomorrow for a fix which I hope I won't be charged for. 5. The ambiance is very nice: clean, quiet music, a free drink of peach seltzer that was delicious. 6. Prices are in line with other area nail salons. 7. Depending on how they handle my broken tip, I hope RIO will become my favorite salon.

I did a facial with Christina. She is very professional and good at what sh is doing. She did take…read moretime to analysis my skin and custermised a facial for me as what I need. Thank you Christina!

From the owner: We are an independently owned and operated skin care spa that specializes in corrective skin care…read moreat an affordable price. We focus on our client's needs and work with them to achieve their skin goals. We have won title of Best Facial in Cincinnati on Cincinnati A-list several years. Our spa also offers great massage therapy, body treatment, spray tan and waxing services.