I go every few weeks to get my eyebrows threaded. There is never much of a wait and they are so…read moreprecise. Definitely recommend

I wish I could give this place 0 stars. At 12:30pm on a Sunday, I walked in to this place because I…read morewas in the area and walking around the mall. I'm new to Ohio, so I needed to find a new eyebrow person. No one was in this store and the lady working had her head down on the desk. I asked if they did eyebrow tinting and she said "Yes. But I'm not doing it today." I said "Ok.... can I just get my eyebrows waxed then?" She proceeded to say "No. I'm not doing anything today." Well.... why in the world are you open if you're not going to do anything for a customer? Plus I'm not even from the area but I would've traveled had she given me good customer service and if the work was worth the drive. Guess she lost someone who could've been loyal.

You guys no respect the Africans people I don't know why all times of go there they don't do my…read more lashes correctly and eye browse. I'm not happy with your servicses​​​​

Got me on fleek as usual, both browse and lashes!! Thank you ladies for always doing a fantastic…read morejob!!

They do really good work there . However there have been a few things I have ask for there is this…read moreone nail tech who always talk me out of what I ask for ! But once she has convinced me to change my mind I'm happy with the results, but I would like to try what I have ask for just once !

Very nice people and pleasant atmosphere. I have called (voicemail not set up) and emailed…read more I went in for a polish and design with Johny. The next day the polish began to peel and bubble. By the third day it was a mess.

Very clean facility. No long wait. Kind staff. I got the tint and eyebrow sculpt with wax and…read morethreading. It's supposed to last two weeks. Sandy and the other ladies after each client. I recommend going during the week or super early on weekends. She also provides loyalty cards

Gentlest eyebrow threading technique I have ever experienced. The shop was clean, smelled great,…read moreservice was quick but thorough. My brows and my daughter's turned out perfectly. Highly recommend!​

I came in last month, and the other lady did an amazing job on my brows. The one from today was…read morerude and left my brows super thin. Im leaving state and this was my place to go but I was left disappointed, she didn't even say hello to me.

Went there on a Saturday at 5pm got put in a chair right away. Did a waxing on GD eyebrows did a…read moregreat job she was very happy with them. She was very atttentive yo her asking if she was ok. Would recommend

I went in for a specific brand. I asked the clerk at the front if they carried it and she was very…read morerude & looked at me like....why did you come in here? I will never go to another Ulta. And the brand I was looking for was listed on your web site!

Today I had a terrible experience at this Ulta location. My cousin is employed at the Florence…read morelocation and recently made a purchase at the Florence location. Today we went to this location to return it. When we first walked in we were not greeted, and nobody was wearing a name tag, nor introduced themselves. When we got to the register the line was long the counter was nasty with the employees food and drinks. When we got to the register we had to wait for 10 minutes for a manager to come help us with the return. The first lady we spoke to told us she could not do a return without a copy of the receipt. We went back out to my car and got an old receipt from ulta which clearly stated that their return policy did not require a receipt if you had an Ultamate membership. We went back in and waited at the counter for a different manager for another ten minutes who told us the same thing. I then read her the return policy on the receipt and she proceeded to look up my cousin's account which she should have done in the first place. Neither of the women helping us even bothered to check the purchase history or offer a store credit. After finding her employee account, the woman then said she could not do a return without a receipt SOLELY because she was an employee. My cousin told her she was wrong and the woman went to make a call to loss prevention and never came back, we waited for probably 20 minutes so we just left. When we were leaving, other people in line came up to us asking if the employees ever got the situation resolved and they were also shocked by the unprofessionalism. During this entire interaction all of the other employees, besides the salon employee, were making comments about us and laughing at us which was very unprofessional and rude. What should have been a simple return turned into time-consuming and aggravating interaction that never came to a solution. My cousin and I are both very upset and appalled by what we witnessed today and hope that Ulta can fix their employees' behavior.

I've been going to EWC for YEARS! No matter the location, you can expect good customer service and…read morewaxers, and this is no different. I went to Amanda for the first time today, and she was awesome. She made sure I was comfortable and tried to get to know me. The assistant in front was also friendly and informative. I love the convenience of booking online and being out in 15 min or less!

The "office" people are horrible. They never called to collect my last payment on a package I…read morepurchased and just cancelled my package without ever speaking to me. No email. No voicemail. All my money gone. It was set up ACH and due to security reasons I had to get a new bank card. I went for services nobody said anything. Nobody knew why or what happened. I was told twice someone would call me and never received said phone call. Today I had an appointment. I was reassured over the phone as Manager would be there specifically for me to make things right and work on my account. As of that moment on the phone, nobody knew why my package wasn't showing available. I get to the location and no manager and nobody knew anything. Again. Finally one gets another and that one calls a other a manger. Tell me what happened and tells me there is nothing that can be done to fix this. Idk how about taking the last payment and honor the agreement I entered into with the company ?l?? I feel completely ripped off and angry all due to ineffectual employees. I bought the package to pay $55-60 a wax. If you divide up what I paid for the amount of times I went to redeem I paid $112.50 each. I am angry and I want my services to be honored or my money back.

1. Appointments mean nothing to this store. I waited over 20 minutes past my appointment time to…read morefinally get my manicure started, which made me late for another appt. 2. The man who answers the phone has no clue about customer service. He doesn't listen to the customer: he asked me the same question three times and was oblivious to my responses. He got my phone number wrong and then tried to cancel my appointment. 3. My manicurist was very nice and thorough. 4. Another customer was listening to something on her cell phone at a volume level way too high such that I could hear it clearly two rows away. Her manicurist was laughing along with the customer, neither one having any thought as to how the phone noise was impacting on the rest of the customers. 5. The salon is very clean and attractive.

They make their prices as they go. I paid 90 for a basic pedicure with gel polish and my polish…read moreisn't solid. Lady got an attitude when I told her I needed another coat. Terrible place but really nice inside.

First time here, just saw it on the road and went in. They instantly welcomed me they were very…read morefriendly and the salon was clea, with wonderful customer service. Cherie attended me and was the sweetest and very fast and sufficient. I bit pricey but worth it. I got a basic 2 color gel manicure with massage and lavender hot towel Great experience!

1. Parking is terrible and owner shows no interest in improving the situation…read more 2. Appointments clearly mean absolutely nothing to the owner. I had a 3:30 appt for gel mani and pedi. After a late start on the pedi by the owner who was doing my pedi work, she finished around 5 PM. Then the owner ordered me to sit at a mani station, where I waited 20 minutes for service. Finally I got up to look for the owner, who was doing a pedi on a different customer. I asked her what's going on. She said I had to wait for a manicurist, and it would be another 15 minutes before he was free. I do not have 3+ hours to spend on a simple mani/pedi! I left after making another mani appt for 8:45 the next morning. I arrived on time, and still had to wait and then go looking for the manicurist who I found cutting oranges in the back of the salon. "I'll be 5 minutes!" she said. Still waiting, she finally appeared. She did no cuticle work whatsoever, just polish removal and new polish. Not a satisfactory job whatsoever. 3. While this was going on, another customer arrived for 9 AM appt. Her manicurist never even arrived at the salon until 9:15. 4. The laminated services page I was handed was filthy. I tried to point that out to the owner, who ignored my comment about the crud and kept insisting I buy the most expensive service. That I did NOT do. 5. The shame of all of this is that there are actually good employees who want to do the right thing for their customers. Tony, my usual manicurist, who is wonderful, was on vacation. My mistake was expecting his level of service from other employees. 6. My daughter, who spends upwards of $200 every other week at nail salons, had a very similar experience as mine at Rio two weeks ago. It took them over 3 hours for her mani and pedi. She will never return to Rio, nor will I. I will miss Tony but I cannot reward such a poor company with my business.

I did a facial with Christina. She is very professional and good at what sh is doing. She did take…read moretime to analysis my skin and custermised a facial for me as what I need. Thank you Christina!

From the owner: We are an independently owned and operated skin care spa that specializes in corrective skin care…read moreat an affordable price. We focus on our client's needs and work with them to achieve their skin goals. We have won title of Best Facial in Cincinnati on Cincinnati A-list several years. Our spa also offers great massage therapy, body treatment, spray tan and waxing services.