I dropped off two rugs. One only need to be cleaned and it came back looking 'richer' an deeper in…read morecolor. The other rug needed a repair. The long side, without fringe, was separating from the rest of the rug. Sayed had to hand sew that side. Not only did he do a beautiful job he matched the color perfectly. I'll be back with my other rugs.

Hagopian's customer service is exceptional. At the Jackson Rd., Ann Arbor location, Sayed provided…read moreexceptional attention to my concerns about my rug retaining pet urine odor. He was highly professional, considerate, and helpful in finding solutions and resolving the issue. I highly recommend this store!

We had them make two area rugs for us. They had lots of design ideas. They also put a rubber…read morebacking on the rugs so that they wouldn't damage my hardwood floors. (They were recommended by my hardwood floor installer.) T

What a find! You won't be disappointed with their service! Every step of the way communication and…read morepickup/delivery was very personal and by the results a quality that is hard to find nowadays. We didn't want to commit to carpeting our living room and cover up our hardwood floors. Yet we wanted something larger than our area rug. Edge-Binding was perfect for our needs! Rugs were difficult to find one that would be the size we needed and patterns were the next hurdle. We ended up getting a remnant and Edge-Binding was able to bind the edges so we had a custom rug to fit our needs. As you can see from the picture, their attention to detail and quality shows. Please consider what the services Edge-Binding can do for you--we are thrilled with their results!!

I had Mir's clean my special 20+ yrs old wool and silk oriental rug; the whole experience was just…read moreperfect... they removed a stain that I thought was permanent and revived the fringe that I thought wasn't really fixable! My lovely carpet looks like new. I took it to Mir's because I thought they were the best, and now I KNOW they are. They really care. Thank you Mir's.

We have been clients since 1992. Mir's rugs are jewelry for…read moreour floors. EVERY item we've purchased has been outstanding. Only our parlor rug required cleaning - our elderly dog was sick it on many times. We were encouraged to take rugs home to see them in our home every time. Our children were small when we made our first purchases and Mr. Mir allowed them to climb all over the rugs in the store. We admonished the children and Mr. Mir said they could do nothing to the rugs to harm them. "You're putting them on your floors, aren't you?" These rugs will be the most cherished heirlooms in our house for our children. We've not only purchased more rugs, but Mir's did stellar cleaning and repair on my best friend's Turkish family rugs last year. We feel the quality of the rugs and the outstanding service from Mir's sets the gold standard.

We went to Carpet Depot and ask for an estimate, plus we went to the store to see the colors, feel,…read moreand availability of the manufactures products. I was recommended a brand based on pets and cleaning ability. Doug came out and measured then I selected Mohawk Smart Strand carpet for four rooms and closets. I'm a vintage person, so I've had many dealings with carpet installers and products. I can honestly tell you this was one of the best installs and product recommendation I've had in my life. From now on I will buy all of my flooring from Carpet Depot.

Subpar work. Quite disappointing. Definitely, far short of quality of a prior installation done…read moresome 20 yrs before. Cannot recommend.

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

Owner went out of his way to help me out of the snow--truly kind and generous. Highly recommend…read moreworking with him!

The floors in our master bedroom and bathroom are beautiful. We had fantastic service from the…read moremoment we walked into the store to the selection, purchase and installation. Love that this is a small family owned and operated business. The owners handle everything from sales to installation. We are already planning our next flooring update!