Only use if you are in a pinch because they PRICE GOUGE. I had a small glass pane break out of the bottom portion of my window. I was going to fix it myself and had found the glass at Home Depot and Lowes for approximately $32 and the silicon was about $10 for the tube. My problem was that I could not get to it after a few days and I was leaving out of town soon so I called Mission Glass to repair it. They price gouged, me charging me $209.89. They were quick to take my order, quick to arrive, they were able to repair the window with in 10 minutes. The service was great with the exception of the price. If they pay their technician's $30/hr. with a 32% burden, 1hr labor to include travel, assuming the material cost above, and 10% overhead. The cost would have been $89.76. That means they are charging a 57.23% profit and in my case that was $120.13. The thing that irritated me is they refused to give me a itemized receipt upon request, but then they insisted I sign a blank form saying the work was complete. To be clear the technician was nice about it, but he was required to get my signature. I filled the form out myself and took a carbon copy after signing. I only agreed to the service because of a time crunch otherwise I would have shopped around and/or just finished the project myself. read more

BEWARE -There is a drastic difference between their estimates and actual cost after the $49 trip fee is paid .

This place was not very professional at all. The guy doing the actual work did as much as he could but as for the office. STAY AWAY. My troubles started on Saturday and and now its Monday. They insisted I pay before the work was completed. Ithats where my stupidity comes in. They ordered a part and told me they couldn't do the work until Monday. They had me come back on Monday only to tell me they got the wrong part in. Keep I mind I left work early on Friday. I took Monday off. Now they are telling me I'm going to have to take more time off work. I asked if they could come to me since it's just a car window but I was told no. read more

Would NEVER recommend this company and I didn't even use them for their services. Called to have them come out and do a quote for a cheap window (not double pained nor energy efficient). They told me they only have times between 9-1 and 1-5. I selected the 1-5 time frame and told them to put a note to their employee to come between 330 or after due to that is the time someone would be home. They then said they can't guarantee after 330pm. YES they can. The worker need only to make my house second to last or last. Too easy. And the receptionist put me on hold twice consulting with someone dim wit in the background. Tried to charge a 49.95 travel fee just to come out and do a quote. NO MA'AM!!!! She knew they would avoid my place during my requested time to eat up the money and say they missed me. GTFOH!!!! The other two companies I called obviously want business unlike this business. They didn't charge to come out and came out to the requested time. And have higher ratings than this company on 3 different social media outlets mind you. Ratings speak for themselves.!!!! Avoid this company at all costs. Save money and go with a more reputable company. read more

Overall great customer service ... The guy, who came work fast and left the area clean Just so thankful read more

We called provided pictures and Cindy gave a bid over the phone . She said someone was suppose to come by between 9-1 the following day. We called at 12:45 on the day of the appointment and Sydney said Sorry no one is coming they can't do it. She also said she couldn't tell us why because we were deleted from their system. My wife asked to speak with a manager and she heard someone say tell them I am eating and Ill call back. After waiting around we got a phone call from Cindy and she said she did call and leave us a message. We had no phone calls or messages but she insisted. Rather than simply apologize for the misunderstanding and let us find someone capable she became argumentative. If this was management I strongly encourage customers to stay away! read more

Great, professional service!!! The owner, Cindy, was great to work with. The installers were fast and courteous. Definitely recommend!

Really wish I could give zero stars. I also wish I had read the reviews prior to using this company. The experience that many have had with the manager/ owner is completely accurate. She will tell you to go somewhere else when they mess up. Their customer service is horrible and demeaning. Do yourself a favor and steer clear of this company. FAR AWAY!!!!! read more

Mission glass will give you lower initial quote . Once they come to your "beautiful house "for window measurement and will " up the price "by giving some stupid reasons . When job was done , i gave them my credit card to pay , their card machine was not working for some reason . my google pay and zelle wont allow transaction to happen. so Roland calls his boss " cindy " who calls herself an owner . Cindy tells me that i will have to pay 10 bucks extra for manual transaction . I refused to be charged extra when its not my fault. She starts shouting ,screaming at me in a very trashy unprofessional way . I never had interaction with any owner of a company at such a low level. Cindy agrees not to charge me extra. My same card approves transaction over the phone . Guess what ? I found cindy " trashy owner " charged me extra . I wont recommend this company as its run by unprofessional , dishonest owner. read more

Beware before ordering any piece of glass. They cut the glass to the incorrect size. When I spoke to the manager/ owner Cindy, she had the worst attitude ever! I've never dealt with such stubborn and unprofessional person! I asked Cindy how she can fix her mistake and she denied her mistake and went as far as to hang up the phone and threatened to call the cops. Very terrible service and unprofessional. GO TO AMERICAS GLASS! SUPER FRIENDLY AND SO NICE TO CUSTOMERS!!! read more

I needed a piece of glass for my table top-a long rectangle with specific angles on each corner. Wonderful service and a great experience all around I got my glass-it fit perfect!!!! The edges were polished,not one scratch and so clean. I would go back anytime I needed any glass. Thank you for a great job read more

FANTASTIC SERVICE! They were so very responsive with questions I had and were willing to work with my hectic schedule. My daughter came out to the car window being broken (probably due to heat) after school on Thursday, so I started searching around for auto glass quotes that evening, and by 9:30 AM on Friday morning, Mission Glass had it fixed...and I paid what I was quoted (no hidden fees) which was less than their competition!!! Thank you so much! read more

I originally called Samuel Glass for an estimate and after not hearing back from them, I decided to try my luck with Mission Glass. Best call yet!!! They came out and gave me an estimate and replaced my glass within a week! Everyone I spoke with from Sydney to the gentlemen who came out and gave me the estimate and replaced my glass were completely professional and courteous. Very satisfied with the time they took to make sure everything was done in professional manner. read more

Never again. After they were finished installing the window, I signed an invoice. They sent by email a way for payment. After five minutes, I got a call from them telling me to pay and that if I don't pay the workers couldn't leave my house. After that I was called every minute. I said I was working on paying. For some reason my card was not working online and the office kept calling. The worker came to my door and said if I don't pay they would remove the window. He said he was going to remove it in 15 minutes. I said the issue is not that I am not going to pay. I signed the invoice. There is something wrong with my card. I talked to the manager Cyndi who yelled at me and said I had an hour and half to pay and some other things. Anyway, I paid within a half hour of me signing the invoice. But the harassment was unbelievable. I waited patiently for four hours to have a window installed and they couldn't wait 30 minutes for me to pay?!?! AVOID AVOID AVOID!!!! SUPER UNPROFESSIONAL! read more

I wish I have read this reviews before coming here would have save me a lot time. My car had got broken into and was stressful calling for quotes. They were near by and reasonable. One star is for the tech he is very nice and just doing his job and second I guess is for the price. So I left work early to get the window fix was ready and waiting when the tech said it's the wrong glass. The lady basically blame me that I told her the wrong window, but I took it as a miss communicated but reading from other reviews its happen before with others. I was quite annoyed because the lady didn't even apologize. So I planned to return the next day and leave work early again. Second day I return and I was even running little late, the lady says the techs are running late on another job and if I wanted to come back. She could have called me that their running late, I declined and stayed cause I don't have time to drive home and back plus I to pick my daughter up around 5. So this time I'm getting annoyed and waited in this small offices she training a new girl and hear her arguing with a customer on the phone. So ask the lady first if I get a discount for the inconvenience and said no because Already cheap and said the techs are on the way and tells me if I want to go somewhere else I could. This is when I getting more annoying by her attitude. Time is running and Is already pass 4:00pm and I get my daughter around 5:00pm. Second time I told her how I took time off work and need to get my daughter. She said say oh there coming and the job shouldnt take long 30 minutes while the tech told me 45 minutes and I say will I don't want to hurry and do a sloppy job. She get offended saying oh I would not let them half ass job and i address her bad customer service cause she arguing with me and she saids if I don't feel comfortable I could go somewhere else. I'm contemplating what to do because I invested so much time off from work. But her bad customer services and indifferent attitude made me anger and frustrated. So I final decide to leave and it's already 4:15 while the same time the tech is driving up. I still have to pick up my child. If the company's managements had better customer services and was apologetic I would have return. But I wont. It left me more angry and stress. I would rather give my business to a place who caring and considerate. read more

Thank you so much for the 8am request to get s windshield done by noon for my boss! Javier the technician was very professional and completed it in a timely manner ! read more

We scheduled 3 glass companies to bid on a shower door. Mission scheduled the measure about a month out, then called back the next week to say they had an availability the next day. No one came and they called, distraught, to reschedule since their tech just quit. It happens. Fortunately, it didn't affect my schedule, but would have been inconvenient for most. When they came out, two guys showed up that were very unprofessional in appearance. I don't feel I can give more details without being rude. We never received a quote/call and I didn't pursue one... any potential savings isn't worth the risk that it isn't installed properly/safely. read more

This company used to be great but evidently has hired some new staff members who are incompetent and rude. They scheduled us for a Monday and never called or showed up. They then accused of us not answering the door or phone claiming they had called 6 times, which our call logs proved they had not. We then received an email that we should find someone else because we "falsely accused them" and they were "in compliance". I suppose that "in compliance" means making up whatever they want to tell customers who have spent thousands of dollars. I would never recommend this company to anyone who actually wants to get work done. Do not expect the owner to help you at all. She thinks it is okay to hang up on people without taking ownership for her rude employees and her lying technicians. I am also not sure that I believe "Cindy" is the owner. STAY AWAY if you do not want your entire day ruined by this dishonest and trashy company. read more

Best service ever!!! My best friend got her truck broken in to. They fixed her window the same day on a Saturday! Friendly and knowledgeable staff. read more

This is my second time using this company. First time was great. Second time was not ! They first stated they never came out and gave me a estimate on my window. Argued with me about it. The worker came out a second time to give me another quote and stated he remembered coming out to my house. So boom pay to get my window fixed. Another guy comes replaced the window and damaged the glaze. I contact the shop she gives me all these excuses ...weather mostly. But it was not there prior to install. He damaged it! She stated he will come the next day. I wait around all day and he doesn't show. Call the shop to be told basically he didn't do it and they aren't going to fix it because they can't find the glaze I have. And it was pre existing. Attaching photos to show it was not pre existing. Not to mention the install is sloppy and I have glue everywhere ! Don't use them!! Their customer service is terrible!!!!!!!!! You don't blame the customer. Which they did twice ! read more

I am very upset with the level of service they give a paying customer. it took them almost a week to get someone to come out give me a estimate. They send you an email which you have to reply in order for them to order the glass.... interesting to say the least. Its now been 1 week + 1 day and I still don't have a glass window. I called to find out whats taking so long as because I was told 3-7 days for my piece of glass. When I called in I was told 7-10 days for a piece of class. And to top that off they FORGOT to place the order for my piece of class. When I asked for a refund they denied me of that and hung up the phone. I am very upset!!!!!!!!!!!!!!! read more

Your customer service is TERRIBLE!! I spent 10 minutes on the phone for absolutely nothing. They ask so many questions,If I knew all the answers I would fix the window myself.. I'm not the window expert since I was a new customer they couldn't come take a look to give me a price. Call someone that cares about new customers as much as there repeat customers! read more

If I could give this company zero stars I would this is the absolute worst customer service and worst company I have ever come across. We made an appointment for them to come out and do an estimate between 1pm and 2 PM. I left work at noon to make sure I was home by 1 o'clock sat at my house until 230 nobody ever showed up I called them and asked what was going on and all she could say was I dropped the ball and they had an emergency. That's fine I understand that there are emergencies but she didn't call anybody to let them know that no one was coming out. So I said when can they come out later, she said oh no not till Monday so I had to take 1/2 day today and she wants me to take time off on Monday to are you kidding. She wouldn't apologize or anything or try to work anything out with me all she said was I'm not going to help you and we're not going to do the service for you. She was one of the rudest people I have ever talk to. read more

4 stars due to delays and a couple installation issues. However, they were very quick to follow up and correct the problems. Very courteous and the job looks great now that it's all said and done. Would recommend. read more

They asked me to pay half of the installation cost in advance on the day of the inspection. I gave them a check and I have not heard from them for a month now. It's a very simple job, we just need to replace one pane after the recent hail. If I had known that it took them so long (who knows how long?) I would have never contacted them. read more

Mission was initially supposed to replace my hail-shattered window on Friday between 1 - 5pm, but called at almost 4pm to reschedule for Monday, which was okay because they arrived as scheduled on Monday and the techs were nice. The new window is now installed. On the complaint side: there are gobs of epoxy exposed on the inside of the window and when they removed the shards of old glass and stripping they dumped them in my recycling bin instead of in the trash bin right next it. They also left sizable shards of glass on the ground below the window outside (an issue because my dogs run around out there). But, since I can't feel the wind blowing or see day light between the seams of the window, so I'm counting it as acceptable. read more

Beware Management/ Owners encourage and allow their guys to be aggressive towards women and the elderly. Do not allow them in your home or at your place of business. I am a General Manager of a local hotel, and please take it from me that you do not want to do business with this company. After they completed installing a glass door in one of our units they came to the front desk to collect payment. I was at the front desk checking in 2 of our VIP guests, I explained to him that I will be right with him. I was just about to hand keys to a guest when he jumped out of his seat came over and interrupted me and started yelling that he is not going to wait anymore and he needs payment now. I kindly smiled at him ( remember I have two VIP guest standing in front of me) I said I do apologize sir I am just about done checking these guests in and I will be right with you. He then yelled No! I need my payment now or I will go remove the glass and leave." I told him again with a smile "you can do whatever it is you feel like you need to do sir." The guest in front of me became upset with the way he was talking to me and one of them said "He cannot do that it is illegal once you have installed the glass." He said "No! It's not and you better mind your own business old man!" He started to walk towards my guest and that is when I told him he needed to leave! I was so appalled I called the company right away a girl answered I told her what had happened and told her this guy needs to off of my property! I will pay her or she can send the older guy in but this little punk needed to leave my property NOW! She said hold on then someone else came back to the phone and said "my guys are in the office trying to collect payment." I told her the same thing I just told the other girl that they needed to leave. She got very rude and said "they are in the lobby and want their money" I repeated to her what had happened, and her response was "well, YEA they are tired and just want their money so they can go home!" I said "are you serious?" What kind of place is this? I told her this is a hotel I had guest at the front, it is not as if I was avoiding them. I asked to speak with her manager- She said I am the Manager. I said ok I am going to need to speak to the owner or something. She then jump strait out of a Valley girl movie and said " I am , the manager I'm the owner there is not one higher than me that you are going to talk to! So they are in the office waiting for your payment." I then told her she can take her glass and shove it up her you know what, as long as they got off of my property. And they did just that! So much for being tired wanting to go home. Not only did they have to take the glass out they did not even get paid for their time! After reading the reviews I must have been talking to the owner Cindy read more

Due to hail damage, I needed the glass in three windows to be replaced. I called for an estimate and it seemed reasonable. The technicians showed up at my house on the scheduled day at 1:30pm, they looked at the damage, then had the office call me. The person on the phone said that they "didn't have enough time" to fix the windows because my windows are made of wood and I didn't tell them that AND the price would go up by over $100. First, I'm pretty sure that I did mention that they were wood windows. Second, they should have asked if the windows were wood. Ugh, fine, I reschedule for a week later when they "have more time". I go and ask the technicians "How much time do you need to fix these windows?" and they say "2 hours". I respond, "Umm, it's only 1:30, why can't you do it now?" The technicians, who were nice, basically tell me that it isn't up to them and that the company has a bigger job that day at a school and that the company has to finish that job before the school closes, so I basically got bumped for another customer. Ugh, I call to speak to a manager and I'm told that there isn't a manager that day.... umm, ok ,then who is approving the schedule that caused me to get bumped. They weren't the least bit apologetic and kept acting like it was my fault that they were over booked. I mean don't get me wrong, I love taking another day out of my schedule and taking off of work to sit around and wait for someone to show up at my house whenever they feel like it so I keep the appointment for a week later. A week later... they never call and they never show up. I am so glad that I didn't give this company any of my business; they treat people horrible. I ended up finding someone else who fixed my windows on schedule and for less money. read more