I just went here today as a new patient, and first thing the lady at the front desk (blond bob…read morehaircut) was rude and cold. She didn't greet me and just asked for my name like a calculated robot. She the. Proceeded to hound me and belittle me about having a card on file. She basically explained they are about the money. Really?? To where I responded that it clearly isn't about the true care of the patient and their wellbeing, and sat down. She is a terrible free my desk coordinator. She seems better fit for the DMV with her attitude. Then I saw Dr. Jeffries who was super late. The first 5 minutes of my visit was her on her cell phone trying to find a photo of my previous obgyn because she was curious to see if she knew her since she's a part of political group. Ummmm... hello??? She then basically didn't have her information straight about my ultrasound report and was completely wrong about the results. She never listened to me nor was compassionate about my symptoms. She basically undermined my previous healthcare team as she said "well I went to Duke and this is how things are done." Pretty much every other doctor is wrong despite my significant history. She chalked my symptoms up to stress. I even mentioned that we're getting married tomorrow, and she literally LAUGHED OUT LOUD!! She turned around and she goes "I know that's inappropriate, but that's just funny," and judged my fiancé and I for getting married on a Wednesday. DO NOT GO HERE IF YOU WANT TO FEEL LIKE YOU MATTER AND PEOPLE ARE CONCERNED WITH YOUR CONCERNS. THIS WAS THE WORST PHYSICIAN EXPERIENCE I'VE EVER HAD!!! They neither are compassionate nor listen.

I honestly can't say enough good things about Dr. Kurtz- she is the best!! She has excellent…read morebedside manner, and I never felt uncomfortable in her office. Although the wait time to see her has been as long as an hour, I think it's worth it to receive the best care. I recently moved away, and I hope I can find a doctor like Dr. Kurtz here.

Went in on a Friday afternoon and was seen very quickly. Quick and efficient. Very helpful staff…read more The medical provider I met with took her time to go over what was wrong and what I could do on my end to get better quickly.

EXCEPTIONAL IN ANYWAY THAT COUNTS! Self pay is reasonable. NPs and PAs exceed the standard. I will…read morenever go anywhere else in a pinch when Im sick! Their techs for radiology are certified and know their craft. Ladies at the desk are a warm invite and extremely respectfu!

Earliest appointment for a physical was 3 months out. On the day of the appointment I ran into…read moreunexpected traffic on my way there. Walked in 1 minute late to my appointment. Checked in and sat in the waiting room. 10 minutes later I was called up to the desk and told that because I was late I was a no show and would have to reschedule. Next earliest appointment was 1 month later. Thanks for wasting my time MAHEC

I've waited nearly two hours to see "my dr" my doctor is never available for urgent appointments,…read moremy medication refills are a horrific experience to go through every 30 days making me go without medications and they only care about Medicare 'well visits' so they can rake in cash while they ignore all of your illness issues. Beware you can't talk to them about any issues on these wellness visits, that will have to wait until your next visit, sorry! Horrible phone system I have screenshots on my phone and recorded conversations where in a crisis I have to wait over 2 hours to speak to a nurse. My blood has been drawn on the end of a dirty table where ppl put their feet and they ignored my bleeding kidney for over 7 months turned out it was a 9mm kidney stone and all they would do is tell me to take meds for a uti. I am disabled and this place has made me suffer so badly. Even today five minutes ago I can't get urgent refills bc my doctor isn't available for another month. Seriously thinking about turning this practice in for fraud and making me wait and suffer over and over. It needs to be investigated! Every month I have severe issues in every aspect of dealing with this horrible place. I do not recommend if you are really sick go elsewhere bc they do not care here and you will suffer!

This wonderful woman physician truly cares about her patients. She is thorough and careful and…read moreworks to assure her patients' understanding of their individual diagnoses. She is also kind and thorough. Highly recommended!!!

Vicki Scott is very attentive and thoroughly listens to a patients concerns…read more Not only does she listen,but she also explains different ways to handle each concern I have never met a more compassionate,understanding Doctor who seems to take time,explain,and offer her time to solve my concerns. she is a gem!

I am a 70 year old man in good health, other than my leg veins which have progressively become…read moreworse over the past few years. I work on my feet for 8 hours a day giving tours with very few breaks, which finally required me to wear 2 pair of support stockings on both legs of the strongest level 20-30mm. Dr Bock was recommended to me by a cardiologist friend as the most knowledgeable vascular surgeon in our area. The sonograms indicated that my condition was worsening, so they were able to get my insurance to completely cover both leg. To my surprise the 1 hour in office procedure was virtually painless using a Novocain shot. I was encouraged to walk frequently for the next week & use thigh high support stocking if standing long periods. Within a week I was back to work with no stocking & no pain which for my age with past issues was like a miracle. Extremely friendly staff, as well as a personable efficient physician.

This is for the Boone location. Service is terrible made an…read moreappointment yet still had to wait over an hour. NP asked a couple questions drew blood and that's it went in sick left sick still waiting for test results NO FOLLOW UP NO CALLS NO TEST RESULTS 6 DAYS LATER. SENT 3REQUESTS IN WITH NO RESPONSE WHAT A JOKE THIS PLACE SHOULD BE SHUT DOWN!!!!!!!

EXCELLENT patient experience, always!!! I go to this specific location for my immediate healthcare…read moreneeds regularly and have ALWAYS had an amazing experience. One of the doctors there, Kimberly, is an absolute angel/savior to me. Kimberly is incredibly knowledgeable, intelligent, professional, genuinely listens to you, and cares about your needs and getting you better. Seriously, give her a raise or promotion or something. She is outstanding. And that is coming from someone with a lifelong history of health problems so I've seen so many doctors in my 30 years of life. Somehow the team at this location never makes me feel rushed at all while also taking the time to listen, address my needs, and gets me in and out so quickly!!! I am just so impressed. I have been to many other urgent cares and this one just seriously has unprecedented efficiency with excellent patient service. Because my primary care physician is often unavailable when an immediate need comes up, Kimberly makes sure to send everything to them so they stay up to date. She also has provided some needed specialist referrals for health events that I've seen specialists for in the past. She cares not only about getting you better in the near term but makes sure that you have a plan moving forward. I also want to note that on the occasion that Kimberly isn't working that day, I have seen other doctors at this office and have had really great experiences with them as well. Whatever this team is doing, they are doing it right, and they should all get raises and keep doing it. And I really appreciate you all. Thank you!