Today after going through the wash I found my front license plate bent to 90 degrees. I was told about needing to request a grill guard...20 years and this is the first I have heard of such a thing. I summoned a manager and was told there was nothing they could do. "Sorry." There are lots of things they could have done to keep me as a customer. We have two unlimited accounts that we will be cancelling. read more

Mister Car Wash - Car Wash Near Me - Bakersfield, California

Watch out for this place. The car wash will eat your car. And they will not do anything about it. As I was drying off my car I noticed the license plate was nearly torn off. I immediately went to the office to show them what happened. I was told they are not liable for license plate damage. I was told next time to ask for a guard to be put over my plate. (umm.... The license is damaged beyond repair. I don't think I'm going to need a guard now). And I was told I'm sorry. That's it. They didn't even offer to comp the car wash. AND... this was not the first time this car wash tore something off my car. About a month ago a panel near the back passenger side window came off. I didn't notice it at first, but we went back and they still had it so we were able to repair it. Why did I return after that? I don't know. But I certainly will never return again. read more

See all

Thought I would treat myself to a mister car wash, my truck wasn't really that dirty.Its Friday afternoon and I thought why not I'll get it looking better for the weekend. There was a very pleasant staff member that took my credit card, this place was busy on Friday afternoon. There was a line to get into the wash and a line to pay. It didn't take long to go through the wash. I pulled into vacuum stall, when I got out I looked at my truck and it was still cloudy side windows streaky couple bugs still on windshield. All my wheels were partially clean It didn't look like It had just come out of the car wash. I went back into the short line this time and the same friendly gal greeted me and I explained to her what I was seeing she said "I'll have to get my manager". The friendly manager came out inspected my truck and she said we have a one wash policy and that that was as good as it was gonna get more or less. She was polite and nice but it sure wasn't what I wanted to hear. I'm gonna go home and wash my truck again. I've come here many times and this is the first time that I was really disappointed with the end result. It will also be the last time that I come to Mister car wash. I was a little upset and I forgot to vacuum my truck but I was upset with myself about that one . read more

Mister Car Wash - All my wheels were just partially clean - Car Wash Near Me - Bakersfield, California

See all

Does not take cash. When did car washes get so expensive? I just paid $22 for a wash because my car needed it badly. Might need to buy a kit for $22 and wash my car in front of my house like when I was a kid. read more

Destroyed my brand new luxury car's paint finish with scratches and swirls all over. DO NOT USE MISTER CAR WASH and probably best to stay away from automatic car washes altogether. UPDATE: After filing a "damage claim" with Mister Car Wash, I was told by their management team that they would not take care of any of the damages and they advised me to file a claim with my insurance company instead. DO NOT GO HERE BECAUSE THEY WILL DESTROY YOUR CAR AND COULD CARE LESS ABOUT THEIR CUSTOMERS. read more

Mister Car Wash - Driver side micro-scratches - Car Wash Near Me - Bakersfield, California

Over priced for a low quality wash, they're very pushy about their over priced monthly service. I don't understand how a self serve carwash can justify they're cost. read more

Well it finally happened...Raised the prices WAY too high to use their services. They only want you to pay a monthly charge. It's at a point where I'd just assume do it at home. The ONLY reason I still came here was for a bag...Oh wait they do t give bags anymore either! $15 to wash a car and they can't include a $0.33 bag?!?! I'm out!! It was like $9 for a simple wash and vacuum and then they had the gall to ask for a tip?!?! THEY didn't do anything!!! The machine washed the car and I did the vacuuming! The machine is not doing a very good job anymore either. Last time for me....I don't think the care anyway, they barely have 2 stars as it is!!!! read more

Had the promotion added and was told that it would automatically stop, but it didn't so they charged my card extra. Mister Car is a fraudulent company ! read more

This place has become a joke. What a scam, you pay $30 a month for membership so you can 1. Go often, and 2. Not wait in line with those who don't pay. They've done away with the fast pass line. Even if you pay $30 (or more!) a month, they don't care and they don't value your service. You get sent to the regular line. I am going through now and my window was almost ripped from my car. Literally. I'm writing this from the car wash. Photo evidence attached. I've been a member for at least three years and have never had worse experiences than I have since they changed. I am pretty sure they were always owned by Mister, but the official takeover of this location is an embarrassment to the company. It's as if an inexperienced sixteen year old is running this place... but that's an insult to sixteen year olds everywhere. Post-Wash: Whatever they're using doesn't seem to be the same product either. I had a strange film left all over my windshield. Upon inspection, it was greasy and thin enough that it caught he light just right and made it impossible to see out of my windshield. My car has two scratches that weren't there prior to going through the wash. I just tried to talk to an employee about it and was told there was nothing wrong with my windshield. I wiped my finger over it. It left a visible trail behind. Less than 3 minutes after getting out of the wash!! He said, "that must have just happened." UHHH YA GONNA TELL ME WHEN BUD? Haven't left the parking lot! This shithole doesn't value your time, or your money. Go somewhere else. Their best selling point has always been their convenience but that's looong gone out the window. Which isn't hard to do because this car wash is likely gonna break that window into a million pieces. Seriously wtf did you change the car wash equipment? I want to give you another try but I'm scared to go back through. I would rather cancel my membership than risk my car getting messed up. read more

See all

Horrible! Paid $16 for the privilege of having to go home and re-wash my whole car. It was left completely spotted. Windows were the worst! Pretty sad that the car looked worse than when I went there. read more

See all

Oh, how I miss the old Cruz Thru that used to be here. Mister Car Wash bought out all the Cruz Thru locations. Maybe it is my imagination, but the equipment here does not seem to wash my car nearly as well as Cruz Thru did. Heck, even the vacuums don't work as good. Oh well, at least the employees are still friendly and helpful. I'll continue to go to the Mister Car Wash locations including this one on Calloway. It's really convenient. Just wish the equipment would clean the car as thoroughly as Cruz Thru's did. That's my opinion. What's yours? read more

I have to come up a star as much as I miss Cruz Thru. I am getting more used to it and we do use it all the time for 2 vehicles. I did upgrade to the monthly package and it makes a huge difference over the regular wash. Way less waiting in line too with the fast lane. My car is cleaned much better now. Less spots and streaks. Not a perfect car wash but A-OK to me. read more

Overall management could improve!! When you have a guy that is supposed manager that is on the toilet for 45 minutes that is a problem when a customer needs to speak with him!! read more

I shifted back to Mister Car Wash since I don't think Sparkling Image does a great job with vacuuming the interiors so I might as well do it the way I want it. Anyway, this location is good with friendly employees. Although there was a line, it moved fairly quickly. The only thing I wished they had was the manual wash they offered before going through the drive through, like the good ol' Cruz Thru days. read more

No complaints here. I got the results I expected from a drive thru car wash. The vacuum station is a big bonus for me. Thanks Mister Mister!

So I pay the 29.99 a month and I realize that the vacuum bays are shut down so there is one discount! Then the tire shine apparently works 20% of the time even though I pay for it! Discount two! I have brought this to managements attention if you want to call them that !!!!! Show me one good review? But like sheep will just all follow along as we have no other comparable choices, man do I miss cruz Thru ! read more

Prices continue to go up as quality of service continues to go down... They run the vehicles through there so fast now that they don't get clear or dry all the way. read more

I got suckered into the titanium car wash for the price of the platinum plan. They charged me 29.99 and 32.99 in the same day. I had to go back and get the refund. The manager couldn't understand why this would happen. But it did and I had to do this extra work to get the refund. But then they didn't refund me the correct amount. So they still owed me three dollars which I just sucked it up then they didn't tell me it was only for two months and then it's gonna jump to 39.99. Then all the times I would go to the car wash at this location. They were closed probably more times than they were open. they can't give me the 29.99 price anymore because the price went up to 32.99 and the guy couldn't understand how I got it for 29.99 for the last two months. So I canceled my membership and not going with these guys again. I don't appreciate their deceptive marketing subscription plan that is in their favor and not the customers. read more

I like that it's quick if you're looking for a quick cruise through car wash. I miss the part where the employees give the car a quick scrub down before entering the wash. I really dislike that EVERY time I go through they try to sell me their membership, especially if I'm in a hurry. They have friendly customer service and that is always a plus! read more

The employees are very nice and patient. Easy to get a quick wash and be on my way. Location is close to the Westpark freeway.

This is how my car looks after going through. The front and sides are fine but it doesn't clean the back!?!?! They need to have people with brushes like Cruz Thru used to. read more

Mister Car Wash - Car Wash Near Me - Bakersfield, California

Traveling from SF to vist some family. The i5 kills my car with bugs so I pulled off to mister car wash for a quick wash. Great service, super friendly works and always moves quickly read more

Worst car wash ever! Raised prices and left lots of unwashed portions of our car, esp the hood. What kind of 4th grade engineering can't get the most exposed part of the car clean. Pathetic! See photos. Update: so customer service responds saying they would "rewash my car" if I go see a manager. Rather than having everyone do that, WHY DONT YOU FIX THE PROBLEM, so that people do t have to complain and spend the day at your cruddy car wash. Look at all the similar complaints!!!! read more

Mister Car Wash - Dirty hood - Car Wash Near Me - Bakersfield, California

See all

I'm giving it 2 stars and that's being generous and only because the employee was kind and friendly, I paid $18 for a bad car wash..... Bugs still on my windshield and water spots on all the windows . I don't expect the best being that it is a drive thru car wash but for $18.00 dollars I at least want the bugs off my window .... And no complimentary air freshener, I don't think I'll be coming back here I don't care how convenient it is ... read more

I've gotten the monthly membership and canceled it a couple of times now. Mainly cause my car usually didn't come out as clean as it could have - still dirty and has a greasy feel below the door handles all around the car(over the dirt). Recently, decided I'll give this another shot. That was a mistake, I went through the wash drove down the street, noticed my car was still dirty, came back and went through again. Didn't check my car after the 2nd wash cause I'd wasted enough time. It wasn't until later that night when my friend saw my front license plate and asked if I went through the car wash, specifically this car wash. I said yes, and asked her why? My license plate was folded/bent, and she'd experienced something similar recently as well. I vaguely remember hearing something during the wash but didn't think much of it, after seeing this it was probably my plate frame snapping. The next time I came back it was to cancel my membership. I'd rather inconveniently handwash my own car again than pay to risk further damage and a consistently dirty car after a wash. read more

Mister Car Wash - Bent license plate - Car Wash Near Me - Bakersfield, California

I came in again today, 8/12/20. The same guy at the entrance of the wash, waved hello. I know it seems small.. but it's those little things that make a big difference. :) read more

This location no longer accepts cash for payment. They have automated machines that take payment, but they have an attendant put the payment into the machine. read more

I had a membership at this place for 5 years and they cracked my windshield and will not pay for the damages. What kind of business is this. Clearly managers don't know what they're doing. Telling me they can't see anything from the camera. I took the picture as soon as I came out of the car wash. They didn't even look at the windshield. read more

Mister Car Wash - Cracked windshield. - Car Wash Near Me - Bakersfield, California

I want to give a HUGE THANK YOU to DUSTIN & FERNANDO for their immediate assistance when I got a flat tire at the entrance of the car wash today. They were extremely kind & professional. They didn't even give me a chance to stress out about how I was gonna change this tire.. I truly appreciate that! They gave me OUTSTANDING customer service! 10/10! For someone who works in customer service, I am able to recognize when those in this industry go above & beyond! You guys were amazing! I hope your management gives you both the recognition you both deserve! Thanks again guys! read more

Horrid customer service. I went here 5-12-19 11am my truck which has been using this place for years went through and entire top of hood windshield roof and bed were soaked still after going through. I went back to front window and the young lady said try going back into and it's might dry if it doesn't come back and park we can have a manager look at it. I went and again still soaked and it's never done this before so it's obvious something wrong with the wash. I went to the door knocked and a young gentlemen came out said what can I do for you? I said I need to find out how I get my truck dried. His reply was a-ha. I said that won't get my truck dry. He said we are both humans show me respect. I said what's your name I'll give corporate a call. He said you don't need my name. I said I can't have your name to complain? He said no I'm not going to be disrespected. So I took his picture and said I'll just send this to corporate so they know who gave me this horrid serve. Then I said I asked you how I'm going to get my truck dried and you answer a-ha and I say that won't dry my truck? He said well I thought you said something else. His attitude and major lack of customer service never changed. Not sure what he thought I said but his lack of experience was clear. read more

Mister Car Wash - Entire top of truck was not dried. - Car Wash Near Me - Bakersfield, California

See all

My car was damaged while going through this car wash (loud bang while in wash and gouge marks and brush streaks left behind) After waiting 2 weeks for a call back, I had to call and then was told my phone number was entered incorrectly... waited another week for regional manager to contact me because they wouldn't take responsibility. What I find most interesting about this situation is that this car wash doesn't want to take responsibility BUT would like to offer me a buffering service on it? I would have to sign a contract saying they are not responsible for the damage...? In my eyes this seems like they know they are responsible, don't want to claim it, but want to buy me off by offering a service to the damage they caused my car.... I asked to see the video footage they claim showed previous damage to my car but I've yet to be allowed that access. Furthermore, my car wasn't even cleaned properly. The whole back side was still dirty and the manager noticed. read more

Got a 5 use gift card from my daughter and used it the other day....Ok car wash but not as good as the previous Cruz Thru...no one to brush down your car at the start and not as thorough a car washing....it is passable but not sure I would spend my money after my gift card uses run out... read more

Costly for an ok job. I had to pull to the side and dry off my car because the dryer did not work well and there was water all over my mirrors and windows. There was still dirt on my car too, like the water missed spots somehow. read more

My husband went through the car wash today. He has a brand new car. He has scratches in two different places. We will not be going back. So disappointed. read more

I payed $18 for their Platinum car wash and I still ended up with parts of my car not washed. I can get a better car was at the gas station. I would have tried to go through again, but the line was extra long and I did not have time to spend another 15 mins in line to rewash. read more

Jacked up the pricing, I'll wash my truck myself. I would do 5 dollars all day, with a smile, now it's $8 I don't leave with a smile anymore. read more

Today I went through this car wash 3 times in an attempt to get my car looking good, and it was still no where near clean after the 3rd time. When I expressed my concern to an employee, he told me to "just get a towel and do it myself" after I had paid $20 for a clean car. Horrible service and horrible business. read more

Cruz Thru was so much better. Going through Mister was all bad . What happened to the workers that used to pre-clean as you drive in ? The soap was not rinsed off and the rims were dirty also the vacuums worked poorly time to find another car wash business. read more

If this company actually spent time and money on properly installing and maintaining their equipment making sure everything was adjusted it would be better but they install the dryers one higher than the other and equipment is broken more than they work. This goes for ALL locations. read more

Horrible! Car comes out looking like crap. Vacuums are turned so far down they do nothing. Sucks that mister bought all of these. I'm guessing they did that to ensure you wouldn't have another option. Someone needs to open up a Cruz thru!!! read more