This location has very bad vacuum suction. I actually thought the vacuum system was off. It was that bad. Their car wash was fine but if vacuums are included in the monthly subscription, they should work. I'm going to try a different location. read more

I purchased a new vehicle and came into Mister car wash this morning to switch my membership from my old car to my new car. AJ was extremely pleasant and took care of my request and only a few minutes time I appreciate the efficiency and the pleasant customer service. read more

Just paid $36 - the interior of my car isn't clean- I went back and was told oh- you got the #2 - we don't touch doors or the dash. What a waste of time and money. I even tipped $5. This was the Ingersoll location. Wonder how much you have to pay to get your car actually cleaned. read more

Mister Car Wash - Car Wash Near Me - Des Moines, Iowa

I signed up for monthly plan. I'm only in town for a couple of months. I asked the attendant if the plan was auto pay monthly or is it auto renewed. He said it was auto renewed. I asked him how do a cancel when I leave town. He said call the phone number. I asked what number? Do you have a pamphlet I can have to use? Nope. don't have those. He said Google it. Fine. I get into the car wash and the tall brush on the RH side doesn't work, so the right side of my car doesn't get cleaned. When I get out, I asked where the cleaning cloths and cleaners were. He said, we don't have those. You have to go to our other location. So, I drove the 10 min to another location, and guess what. No cleaners. This car wash is a joke. Obviously poorly managed. I do not recommend them. I called their customer service and was told the reason they don't have towels and spray bottles to clean the glass is because of COVID. I reminded her COVID has been over for three years. Train your employees better, fix your equipment. I cancelled the monthly membership. read more

Mr Wash really is a disappointment. MY boyfriend purchased us unlimited carwash.I was super excited as they do a great job.Just have had my vehicle for a couple months and wanted a wash for the second time, but on this time they really scratched and chipped my vechile.So I called and spoke to the general manager and he asked me to show up today at 9 and I did he pointed out one chip here and there and proceeded to tell me I was hit and other story's he magically came up with story's that happen to my vechile.THanks alot Mr Mr..Just wanted my vehicle repaired due to ther neglance. Here are pics u can clearly see the brush strokes. read more

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The car wash leaves my car stinking. Why does it smell like soap and funk?? The worker was too busy checking his phone to spray the car with pre-rinse. Would highly Not recommend. read more

My car was effed ups. There was snow caked on the wheel wells so bad I could hear my tires hitting it when I drove, and my car was going wobbitywop on the freeway. I pulled up here, the chick told me, after I specifically asked, that yes indeed they would be able to get all the muck off. I went through, and their neon blue lights were fun while I had Ice Cube blasting in my car, telling me to chiggitty check myself before I wreck myself. Purely a coincidence, but what a good one amiright? Wash finishes. I ask the dude standing outside waving me through, "Did all the ice come off?" He says "Yep! It's all off!" That felt super suss... so I decided to stop and look before pulling away. When I got out and looked, all I could do was laugh. Not only was NONE of the snow off, but there was now a massive, frozen, pink soap splooge on the roof of my car. I got the dude and was like, "Dude...". He immediately went into "I don't know why those girls at the front tell people we can get that off, our pipes are almost frozen we can't guarantee ANYTHING right now!" Fair play. The chick walked over and offered a refund. That was cool. I accepted. I asked why they were open if all their employees are freezing like that, and aren't able to do a good job through no fault of their own. They didn't have an answer. That's okay. The guy who returned with my card and refund receipt was super nice and apologetic. I thanked them all profusely for being so nice. Had it been a nice sunny day, the car wash would've been fine. Their customer service made up for the pointless car wash. read more

The car wash itself is functional. it's nothing gspecial, however their memberships are very deceptively billed. and the sticker they use for them causes damage to glass once removed. Will definitely never utilize again read more

Since they replaced people with machines ( and raised their prices), washes are awful. Expect to finish drying your car or be left with water spots because their machines don't rinse the soap well enough. read more

- Mr. Car Wash Now Records Your License Plate Number - I was completely taken aback today when the young lady who collects the money for a wash casually stepped in front of my car and candidly entered my license plate numbers into a handheld device. She did not ask my permission, nor did she offer an explanation. Why is a car wash recording its customer's personal information? When I questioned why she had entered my license plate number into her device without so much as a word, her response was, "It's something I have to do." Have to do? I'm sorry, that's not an explanation. I was not purchasing a dangerous substance; I was not purchasing a controlled substance; I was not purchasing a firearm; I was not booking an international flight. What I was purchasing was a giant shampoo. Why was my license plate number recorded in a computer? - My privacy was invaded. - I feel violated. - I will never return to any Mister Car Wash locations again. read more

Very disappointed! I went to the University location to have the interior cleaned, after I gave them a 70% tip I got into my truck and started to drive away as I realized how filthy it still was. I guess I'm on my way home to finish up your job. I will never return. SMH read more

The mister car wash on army Post rd I'm disappointed in there vacuums don't have much sucking to pick and thing up. Can't even clean your car out read more

Zero stars if it was an option. $36 for the platinum wash, including interior. Yet in quite the twist, they didn't touch the interior! Still had dirt all over, kids footprints on the back of the seat, everything. When I told the guy working, he goes, "Oh let me get that." Proceeds to wipe it down with a DRY RAG for like 5 seconds. Didn't even get anything else off. What a joke. Might as well just light a couple of twenties on fire. read more

BIGGEST FIVE-STAR REVIEW FOR THE BEST CAR WASH CREW Every time we "run" our car through the Mister Car Wash, my wife Thuy is still amused by the high-tech car washing systems that we have here in the USA. But, my wife and I are always more amused by the Mister Car Wash's professional cleaning and customer service professionals. They are so courteous and careful with every car wash we do there. We love their crew. They are the best in the business. -- published by Changyon Pak (assisted by his brilliant wife Thuy Nguyen); Raised and Educated in the State of Iowa; Biggest Fan of the Chicago Bulls; World Traveler for Over 30 Years; Volunteer & Founder of "Lights of Hopes" read more

This company is again snapping photographs of customer's license plate numbers AND their customers sitting in their vehicles. First and foremost, I have never been a fan of of this facility. Whenever I have had my car washed at Mister Carwash, a dirty "missed" spot always remains on the back end; dead center. Then they raised their rates (for a half-ass/better than nothing job). Final straw: The cashiers are again photographing customer's cars ... like it or not. They do not warn you; they do not ask permission. They just do it. And when this happened to me today, I objected. I told the cashier there was no reason to record a picture of my car, my license plate numbers, and me sitting behind the wheel of my vehicle. This a complete invasion of privacy. This is not a bank, it is a carwash. The cashier stated this was "required" for their new system. Required? What does that mean; the automated machines will not function without an invading photograph? I am done with this company. If I have to, I will wait for spring and wash my car myself. And no, I will not snap a selfie beforehand. read more

Holy VITRIOL! Couldn't believe the bad reviews when I came here to check in -- especially when I was blown away at what a great service this wash offered. Here's the context: -- Cross-country road trip, with some EPIC road salt caked all over my little VW. He was looking pretty shabby. -- Pulled in to this joint and paid $14 for the Platinum. (Cool part: the change machine will give you change in actual BILLS, and not a Big Gulp's worth of quarters.) -- The young dude who met me inside the automated wash seemed genuinely helpful and friendly -- which was much appreciated. (He even showed my boy Blue some love.) -- BEST PART: the shiny, happy results! I was prepared to go through this wash twice -- that's how bad my car was. But after just one pass ... he was GORGEOUS. This is the best automated car wash I've ever been through: for serious. From Annapolis to Waikiki, this car's been through tons, and this one takes the cake. (The two big differences are a goop that gets slapped on in the middle [a wax?], and the automated dryer at the end that actually gets your car 100% dry.) As for these other folks dumping all over this business: Maybe ... just try the automated wash? No interior work? Or just switch to decaf? read more

I paid for the highest package available so the interior would be vacuumed and my undercarriage would be washed, however there was still dust everywhere on my dash and seats and mud on the underside of my truck. My wheels were completely untouched and my mirrors and windows were streaky. I have never been so disappointed in a car wash in my life. With how much Mister Carwash charges there shouldn't be any disappointment in their wash. All they do is rush to get you through and then spray some air freshener in your car to make you think it's actually clean. read more

This car wash is ok. Most of the vacuums are full most of the time. I have found that the second spot from the left has the best suction and sometimes the 3rd spot from the right is ok. The car wash itself is pretty good until the end. It always hits my passenger side mirror. I saw some guys working on it and had unbolted it from the ground to move it and I thought it was going to fix it, but it seems they moved it closer to the car so now it scrapes the mirror instead of just moving it. I brought it up to one of the employees and they said there is no way to change it. I felt like that was a lie since I had just seen men working on it a couple weeks before. I've seen it hit a lot of other people's mirror on that side as well. To fix the mirror a lot of us usually park right at the end of the wash, jump out and fix it quick before driving off or park at the next business to fix it. That business has a warning sign about using their parking lot for that reason so it's affecting them as well. The people who have it best are those who have electric mirrors that fold and unfold with a button. The thing that really brings this place down though is the employees who motion you forward. They move you up right behind the next car very quickly and make you get uncomfortably close. The worst part is they get angry with you if you don't keep moving forward, but I'm not going to get closer than I'm comfortable with in my expensive car. I've also seen them act this way with other customers. I've stopped going to this location. This place would be 5 stars if they just fixed the blowers that hit everyone's side mirror, emptied the vacuums, and stopped the employees from making us get too close to the car in front and don't get angry. read more

The ONLY thing DELUXE about my Car Wash was the RIP OFF! DON'T WASTE YOUR TIME OR MONEY Purchased the "Deluxe Car Wash" Package! After paying to have my car cleaned, both inside and out, I was thoroughly disappointed to see that all 4 doors still had dog prints on them, the floor mats and seats in the 2nd and 3rd rows still had dog hair on them, and the rear view mirror was still spotted and streaked. I had an appointment at Karl Chevrolet and noticed the dirt on the front passenger side door as I drove the 20 minutes to Ankeny. I thought perhaps they had missed the one spot in the car, then noticed the rear view mirror. Again, two small spots that I can quickly and easily clean up before the installation of my new car mats. I ran inside the parts department and purchased a spray bottle of car cleaner and received a free microfiber cloth with the purchase (only good part of the day!) As I went out to clean the two spots, I started to remove the mats in preparation for the new mats. When I opened the back door I was faced with the same dirty car I drove into Mister Car Wash With. At that point, I cancelled my floor mat instillation so I could go back and have Mister Car Wash correct their oversight. Upon returning to Mister Car Wash (within the hour), I was asked to provide proof via my receipt before the Manager would come speak with me. I had the receipt, much to his dismay. When I showed him the mud in the Drivers side door (I had cleaned the 3 others before I was upset enough to decide to bring the car back to show him how dirty it still was) he replied, "Oh I see that". Then I opened the back door and showed him all the dog hair. His reply to the dog hair was, "Our vacuums are not strong enough to get dog hair off of car seats." After a bit more discussion where the vacuum mantra was repeated about 4 times I became irate. I raised my voice and yelled that I was going to let everyone know how horrible the service was and that I was never coming back again. Yes, I admit I cussed, but being told a car wash didn't have vacuums strong enough to pick up dog hair is just ridiculous! It was at this point that the manager wanted to "take my car and wipe up the mud"...notice...not a thing said about the dog hair.... YEAH... THEY SUCK! ****UPDATE**** Corporate just decided to call me to try to "understand what happened" with my service yesterday. Let's just say he was concerned with the girl who took my car wash order??? WHAT??? That's not what caused the commotion for me. I told him exactly what I wrote above, and his concern was the name of the package I purchased.... which on the receipt reads: FS Platinum Package. I paid $34.97 for said package, where I believe the FS is to stand for "Full Service"...which should really read "F*cking Shitty". When I kept telling the Corporate office person that I wasn't upset until I was "treated like dog poop under the managers shoe" he still didn't get that this complaint is about the lack of CUSTOMER SERVICE, I had to spell it out to him. I told him, "I understand that this problem, to you, represents the fact that the wrong package was sold to me, but that's YOUR PROBLEM. To me, the problem is that I was put off and treated like dog crap on the bottom of someones shoe. I wasn't even offered any options to make the problem right until after I lost my temper. I never once thought that the manager, upon seeing the dirt and dog hair left in my car, wouldn't offer to make things right. I've worked customer service for many years, and I have always followed company policy when dealing with an irate customer. I hardly believe that being treated like dog crap under someones shoe is the policy for Mister Car Wash, is it? Is that your policy at Mister Car Wash? His reply, "Our policy is to educate the customer on our services so they understand what comes with each wash." My reply, "Well, that didn't happen with me. Unless you consider, "our vacuum cleaners don't collect dog hair" to be your way of educating me. Is that how you educated people? I doubt it." His reply, "I just want to make this situation right." My reply, "There is no way to make this situation right. To me the situation is that I was treated poorly. That the customer service I received was shit. You want to give me a free car wash? Well there is no way I will go back to receive crappy service like that again, where I spend $34 and still have to clean my car by myself after your company is finished. You want to "make this right" then you educate your employees on CUSTOMER SERVICE so that this crap doesn't happen to someone else." And then I hung up the phone! read more

Mister Car Wash - This is AFTER the "Deluxe Clean" - Car Wash Near Me - Des Moines, Iowa

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Smells awful, rancid. The overall clean was great but the smell was so bad that even after we shut the air off and 30 minutes later we can still smell it. read more

I use the monthly service here, it's clean and reliable. Not the cheapest, but they remember me and take good care of my car.

This location employees are rude and customer service skills needs retraining. I have never been talked to so rude by anyone wanting my money before like the guys vacuuming did. I will definitely take my business elsewhere if this ever happens again at any of Mr. Carwash locations. read more

Inconsistent. Just went there. Wasn't busy at all. Whatsoever. Yet a handful of spots that were blatantly looked over. It's sad. Especially because it wasn't busy and they just rushed through to just stand around and do nothing. I've been wanting to tip them, but haven't, and won't till their service gets a lot better. read more

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Absolutely worst car wash I've ever been to. Purchased the #2 wash, which was $19.99 and was supposed to include a hand-presoak, machine wash, undercarriage wash, hand towel dry, interior dusting and vacuum and windows cleaned. I watched from the window as the young guy used the hand wand to soak the door jams (and consequently the interior in the back of my car). When the car was returned to me, the rear seat was soaked and the rubber floor mats had been rinsed/washed (as requested), but reinstalled while also still dripping wet. Interior dash space was NOT dusted at all. Vacuuming is spotty at best. Worst of all, the guys stood around like they were expecting a tip. I'll never be back. read more

12/23/14. 1:00pm I normally go to the Ingersoll location, but i knew i wouldn't make it in time after work, so i used the Johnston location. The girls that greeted me could not have been any sweeter, as well as the cashier. I paid the extra $5 to get the inside done as well. I dont know why anyone even bothered. The inside still had my morning coffee i accidentally spilled on the driver door, the trunk was not sprayed out which was my main reason for going, the mats weren't even wet, which who doesn't want their mats washed in the inside. To top it off on my way hime i couldn't see out of windshield due to a dirty rag used to wipe it down. Very disappointed, and will not return to this location. read more

Their car wash is ok when getting a package but if you go to get rid of the service it's another problem. I haven't used the car wash this month and am in the process of getting rid of the vehicle that was being used. They gave me the number to corporate to ask them for a refund since it had already came out for this month and they told me that they don't refund money even though I haven't used their car wash this month. Please share that they don't have the best for customer service. I'll never use their service again. read more

Me car wash is epic. Super clean every time or if not they are more than happy to fix it. I am extremely satisfied with their work!!! Every one is so nice! read more

I have used MCW on S Merle Hay several times and each time I have gone there, I have been very disappointed. I always say I'm never going back, but yet I do, because it's the closest one to me. I went there a week ago on a Sunday and got right through, no lines to wait in! I purchased the Platinum pkg ($35). I have Weather Tech floor mats in the front and back of my SUV. Well, my mistake for thinking this, I thought they would clean the floor mats, nope, they hosed them down and left water in the grooves and, they only hosed down the front! I could see the water freezing in the grooves and me slipping getting in & out. They did not vacuum, wipe the leather seats down, clean the dashboard, my windows were so streaky, I had to go home and re-do them. They didn't clean the door base or wipe it dry so my doors don't freeze shut. Note: the reason for spending $35! Since this is the third time I have been ripped off by them, I can guarantee you that I will NEVER go back there again, I don't care if they're convenient or not. Don't waste your time or money at this place. read more

Took my 2004 Acura MDX in for a carpet shampooing, seats cleaning, interior cleaning expecting afterwards to find that I could have done the same thing for $125 less ($150 for all that plus a wash). What I got back was amazing. That poor SUV has been through a lot since we got it in 2006. It's had a handful of cleanings over the years but not much since our 4 kids. So yeah, 4 kids plus 2 adults have all but destroyed the interior and exterior. I can't speak for other Mister Car Wash locations as this was our first time and only the Merle Hay location does the carpet shampooing. The staff were nice and accommodating and patient since I had to leave the car there all day while I was at work. They performed close to a miracle (only Jesus performs true miracles) and we couldn't be happier! Oh and during the wash they must have been able to remove the yellow paint from the black bumper from uh... gently hitting a parking bollard a long time ago. read more

This Mister Car Wash is by far the worst in the metro. They do a poor job of drying your vehicles as well as attempting to take off bugs etc before the wash. Today added a new low. I purchased a 5 wash ticket and even though their policy is to award 1 free wash, I was not given that and have been refused a free wash even when I came back in. Do yourself a favor and go somewhere else. read more

This is by far the worst Mister Car Wash location in the Des Moines area. My car is NEVER dry when I leave. The Ingersoll location does a much better job. read more

Went into the Merle Hay location Sunday at noon. When I left I discovered my Oakley sunglasses weren't in the dash where I ALWAYS leave them. I searched throughout my truck. I remembered seeing the driver going through the car wash looking in my center console. I called and spoke with the manager and told him I believed an employee stole my sunglasses. After "interviewing" his employees, he believes I'm mistaken. So I'm out $180 sunglasses. Warning to everyone. Either wash your own vehicle, or remove anything not nailed down or they will steal it. read more

No complaints. They were fast, the car was clean. We had come back from a cross-country road trip and we told them that we'd be willing to pay extra for vacuuming. They didn't charge us extra but got rid of all the dog fur (white dog + black upholstery = huge mess). Trust me, we've paid exorbitant sums at professional detailers who didn't do as a good a job as this business did. Of course they got a big tip! read more

Kudos to the ONE person at this business making an effort to give me my money's worth. A small army of people pretty much just stannding around or doing the token minimum. Clearly a poorly managed place. Tried to ask a question of one of the employees but was completely blown off - the person just seemed completely disinterested and walked away. I called about my experience and was offered a free re-wash later in the day but why would I go back to a place like that? read more

If i could give negative stars I would! The worst experience I've ever had! Paid for platinum vacuum & wash. There's still dust on the dash, carpet didn't get vacuumed at all, chip holders still have crumbs in them. They piled dirty shoes on the back seat, so if they even wiped the leather off it was pointless because it's filthy! Then I find a plastic piece from my car, that they apparently dislodged from somewhere, just laying on the back seat!! Wth?? ...my car is a 2017 jeep so not like it's just falling apart & then no one even said anything!!! I called the store, got voicemail which got no response. I called their customer service line & was assured that the manager would call me & that I could bring my car back in. Like I EVER want to take my car back to this place??? Are you kidding. So far I've received no call from the manager. I'd strongly advise not going there for anything other than a quick exterior wash! read more

I have been a member since 1998, back then this location was called Washpointe. These guys are good at what they do. Want proof? Go in on a Saturday and watch the lines of cars waiting. On the rare occasion if the wash wasn't satisfactory, they make it right. read more

They damaged my two week old Jeep Wrangler. Mike, "the manager" told me to pound sand. Way to do the right thing, Mike! Don't wash you vehicles here! read more

They could save a ton of money by disconnecting their phone lines since they don't answer them.

Not unhappy with the service they clean your car well. I am very unhappy about looking at my bank account and they took 42.39 from my account. I played for unlimited car washed in January and they assumed I wanted the same thing in Febuary. Not happy and will get my money back. read more

One of my favorite locations of Mr. Car Wash. I have an unlimited monthly wash deal so I tend to use Mr. Car Wash a lot. This one is great--efficient so I can get it done and over with. read more