I would strongly advise against going to Cogdell Memorial Hospital or seeing Dr. Travis Eggl SWAT…read moreSurgical Associates LLP, especially for anything surgical. The level of incompetence, poor communication, and lack of coordination between the hospital and Dr. Eggl's office is alarming. I was required to see my primary care physician for a referral, which cost me a $40 copay. I then drove from the DFW area on Friday the 12th and paid another $60 copay for a consultation with Dr. Eggl in Lubbock regarding removal of a cyst on my back. During that visit, Dr. Eggl was condescending and arrogant. I made it very clear that I do not live locally and would only be coming back to town for the surgery. At no point during that consultation did Dr. Eggl or his staff mention that lab work or an EKG would be required prior to surgery. Despite this, the surgery was scheduled for the following Friday. It wasn't until Tuesday the 16th, just three days before the scheduled surgery, that I received a call from Cogdell to discuss the estimated $2,500 financial responsibility. During that call, I was finally informed that lab work and an EKG were required and that Dr. Eggl would not perform the surgery without them. This meant I had to rush back to Snyder the day before surgery to get everything completed in time for Friday the 19th. Then, at 5:00 pm on the 17th, after I had already driven 270 miles back to Snyder for the lab work and EKG, Dr. Eggl's office in Lubbock contacted me to say I would need an additional referral specifically for Cogdell from my primary care physician or the surgery would not be covered by insurance. That would have meant another $40 copay. At this point, I am out $140 in copays, approximately $102 in gas and vehicle mileage, and significant time off work. I am also now unable to have the surgery completed before the end of the year, which means I cannot apply it toward my current insurance coverage. To make matters worse, I am still receiving calls from both Cogdell and Dr. Eggl's office asking me to confirm that I will be at the hospital at 7:00 am for surgery, despite all of the above. There has been no apology, no accountability, and no attempt to acknowledge the inconvenience or financial loss caused by their lack of communication. There is no chance I would allow a surgeon to operate on me under anesthesia when he or his staff failed to communicate basic pre-operative requirements for a procedure scheduled a week in advance. If they cannot manage something this simple, I have zero confidence in their ability to manage patient safety. This entire experience has been a complete waste of time, money, and effort. The communication is terrible, the customer service is worse, and patient satisfaction clearly is not a priority. Please do your due diligence before trusting Cogdell Memorial Hospital or Dr. Travis Eggl. In situations like this, your health and safety truly may depend on it. Collin McCarty, Hospital Administrator, this situation reflects a serious breakdown in your staff and provider coordination and needs immediate attention.

Feeling lousy on a road trip went in to their urgent care clinic. Very impressed. They got me right…read morein and the care givers were excellent. Did a thorough work up including a chest x-ray. Gave me a bodacious antibiotic injection and sent appropriate prescriptions to a local pharmacy. I couldn't be more pleased with the care I received.

I'm writing this review to share a serious concern regarding the care I received from PA Joshua…read moreduring my recent visit to the ER at Fisher County Hospital District. I arrived at approximately 5:30-6:00 a.m. on Monday, July 28, 2025, following a syncopal episode the night before (Sunday, July 27) that resulted in a fall. I woke up on the floor with pain in my left toes, right dorsal foot, both knees, lower back, and head. Out of fear that I would not be treated appropriately, I specifically requested EMS transport me to Abilene, TX--a facility where I believed I would receive more thorough care. I had prior concerns with Fisher County Hospital District and didn't feel safe going back. EMS refused my request, citing they were the only crew on shift that night and were required to take me to Fisher County. That staffing issue had nothing to do with me as a patient. I was essentially transported against my will, and in the moment, I signed their consents under pressure because I had no other viable option. While the nurses were kind, and I appreciated their care, that didn't erase the deep concern I had about the provider. My instinct was right. Despite reporting a syncopal episode with trauma, PA Joshua did not follow standard syncope protocols. A head CT--critical after a loss of consciousness and head impact--was not ordered until more than 90 minutes after all other imaging had been completed. He never ordered a CT of my neck, even after I clearly shared my history of severe osteoporosis and described the way I landed. He only scanned my lumbar spine. He came into the room, briefly pulled back my scarf to look for bruising, and left it at that. He did not perform a physical exam. He didn't remove my socks to inspect my feet or legs, despite reported pain. And while he did listen to my lungs, he never performed range of motion testing on any of the affected joints--knees, feet, or spine--to assess for deeper or more sinister findings. This was a trauma case with a fall after a syncopal event. That level of minimal assessment is simply unacceptable. I had to ask multiple times for an EKG, and was initially told by a nurse that "it wasn't a cardiac event." Joshua also didn't prioritize it until I directly brought it up again. For someone presenting after a loss of consciousness, an EKG is a basic part of the evaluation. Even on discharge, my blood pressure was still 98/55, and no one addressed it. Joshua didn't return to the room. Another provider discharged me without any clear summary or explanation. I left the ER with more questions than answers--and very little reassurance that I had been properly evaluated. This wasn't my first negative experience with PA Joshua. I went in already dreading the possibility that he would be on shift, and unfortunately, my concerns were completely justified. The CEO, Leanna, has previously responded to complaints not by improving training or accountability, but by putting up "no photography or video" signs in the ER. She even terminated me as a patient, claiming I was "too medically complex" for the facility. If that's the case, I should not be brought back against my will--especially not after I clearly asked for transport to Abilene. Patients should never have to direct their own emergency care out of fear of being overlooked. I had to advocate for myself every step of the way, while in pain, after a fall, and still unsure of why I lost consciousness. Fisher County Hospital District needs to reexamine its emergency protocols, staff competency, leadership priorities, and patient safety culture--because what happened to me should not happen to anyone.

Great place for quality care. Good facilities with great caregivers. Loving environment that really…read moreshows that they care.

I had out patient procedure this morning and everyone was very professional and kind. My husband…read moreand I moved to swtr in 1991 and have always used this local hospital. From Dr sambo to the nurses to the wonderful anesthesiologist -Edmund Martinez thank you for your care. Thanks again. Julie Cypert

Admin does not answer the phone after 3 messages. Fails to provide continued care. Worse medical…read morefacility in Texas.

Hi, my brother, Enrique Garza, was a patient in the Icu from 10/29-10/31. We were very pleased…read morewith the nursing and the respiratory staff. They were very friendly and informative. They went out of there way to make sure we were comfortable and that my brother was comfortable. They were very compassionate and caring. When your family member is so ill, it is such a comfort to feel so supported. Sending a big thank you to your hospital and hospital staff.

I had a procedure done at Hendrick Surgery South and wish to emphatically praise the office staff,…read morenurses and doctors for their professionalism and dedication to their patients - especially me. I'm old and fearful of hospitals, but the staff put me at ease, interjected a bit of humor into my morning and got the procedure done in a timely fashion. Put another way, they're mighty nice folks and they made my day. Tom Stovall

Something happed today that needs to be fixed. Tommy is in the hospital. His room is a 5 minute…read morewalk from the main entrance, but a 1 minute walk from the north entrance. I arrived at the north entrance at the same time a young couple with a baby and bags was dropped off. The north entrance was locked because no one was at the desk. This young couple, with baby and bags, had to walk all the way around the hospital to get to the main entrance. I felt terrible for them. When we got to the main entrance, there was no one there either! This wasn't a problem for me, but it sure was for them! Hendrick just recently took this hospital over, and I am SO NOT IMPRESSED! Staffing appears to be at a minimum. Please do better for your patients and visitors.

well in my continuing tour of the hospitals This one has a campus that is impressive. They have…read morekept the grounds up well. The buildings have been well maintained. The people that we meant were very polite and accommodation for the lectures we did - having everything we needed. This site was actually built for a state hospital so had no interesting history like Rusk or Kerrville.

Waited 2 hours in the ER for my 87 year-old husband to be seen for severe dizziness and extreme…read morepain in his swollen right ankle (ankle surgery in December, wound site still not healed) and they took care of everyone else, including people who arrived after he did, leaving him to sit in the hallway. I loathe this hospital deeply. I'll take him to Odessa next time.

Recently called dispatch bc I felt I was having chest pains and the ambulance showed up at my door…read moreand acted like they knew me but they had never seen me before and while I was in the ambulance they just sat there and didn't drive until I told them my husband was on his way. They then proceeded to push me into the waiting room..., I know exactly what happened and of course no one should trust anyone who would violate your HIPAA rights!

You must have full coverage or be very wealthy! UCSF who runs this is very money hungry!…read more If poor a quick in out in emergency and your on your own. Also The biggie is You must have a "Primary Care Doctor. So far none available to the lower class. If poor or lower class might be better to use a walk in clinic. If in San Rafael steer clear of Medical at The Ritter Center, this is for Latino and especially drug users! Any thoughts of suicidal tendencies you will be put in an uncomfortable emergency room that will be too warm. Might be better off with Kaiser!

Exceptional physical therapy program. The total crew is very knowledgeable, caring, and sharing…read more Most every time, I attend therapy, I can tell improvement that makes each day go much better. I do have days, that seem worse than others, but with therapy, I have been able to manage the physical work day better than expected. This crew, at Martin County Hospital Physical Therapy, has been a true blessing for me several times, not just at the moment, but in the past as well. In Addition, I would like to mention, I have been seen several times in the emergency room for injuries and ailments. Everyone from security, admittance, and emergency room professionals for the most have been very courteous, and very helpful as well; a true blessing. Their was one time, they told me I just had interjection after checking me for COVID, when I was in severe pain. The true diagnosis was severe Clostridium difficile. That was the only time I felt they did not take me serious. I am not the type to rate everyone good or great and I do understand others may have different experiences, this is my honest opinion. Problems take place everywhere. Evaluations most of the time are best after several visits, but not always.