1. Mitchell's Landscaping

    1. Mitchell's Landscaping

    0

    Rolling Prairie, IN

    Mitchell's Landscaping

    5.0 (1 review)
    Open Open 24 hours

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    Services - Mitchell's Landscaping

    Construction or installation

    Disease management - shrubs

    Earthmoving or regrading

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    Recommended Reviews - Mitchell's Landscaping

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    11 hours ago

    They were super professional, extremely kind and followed through - exactly as promised.

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    Small's Garden Center

    Small's Garden Center

    (9 reviews)

    This place is great! I have been rehabbing a small house in Indiana and I go there and get gorgeous…read moreflagstone pavers for paths, iron work in the gift shop which are fantastic for the garden and lots and lots of nursery trees well tended for. it is a joy to go there the service is wonderful and they are products are fantastic!

    I purchased a cloud-pruned juniper from Small's on June 22. By early September, it had developed…read moresevere, rapidly progressing dieback throughout the canopy, so I called the garden center looking for advice and trying to understand what might be happening. I spoke directly with the garden center manager. I explained that the tree had been watered, that I actively monitor its soil moisture with a Bluetooth sensor, and that June and July had been fairly wet. I also explained that I have planted approximately 395 plants across my property this season and that this juniper is the only one to experience this kind of failure. In the same bed are four small, newly planted Hicks yew whips, along with artemisia and blue fescue, all of which remain healthy under the same general conditions. I was not claiming that this definitively proved what caused the juniper's decline. I was providing relevant context and looking for knowledgeable guidance. Despite that, I was repeatedly told the damage was simply because I had not watered the juniper every single day. When I questioned that conclusion, the conversation became unnecessarily confrontational. Before I had asked for a replacement, refund, or any other compensation, the manager told me, "I don't warranty my plants," and then sarcastically asked, "Do you want me to give you a free plant because yours died?" I asked her to replay what she had just said and consider how it sounded from a customer-service standpoint. Shortly afterward, she told me that I had a bad attitude. When I said I would review my experience with the interaction, she hung up on me. I understand that plants sometimes fail after transplanting and that a nursery cannot control every variable once a plant leaves its property. My complaint is not simply that the tree is struggling, nor did I begin the call by demanding a free replacement. I called seeking horticultural advice about a relatively expensive specimen plant. Instead, the plant's condition was immediately attributed to neglect, the information I provided was largely dismissed, I was spoken to sarcastically, personally criticized, and ultimately hung up on. Small's has an impressive plant selection, which is why I went there in the first place. Unfortunately, after this interaction with the garden center manager, I would not feel comfortable purchasing another significant tree or shrub from them.

    Mitchell's Landscaping - landscaping - Updated September 2026

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