The Manager and staff are very nice and helpful,, the helped us change our sofa,, as the first one…read morewas not what we wanted,, but they went above and beyond to help us,, so thank you,, we have used Urban barn for years,, both in Kelowna and Coquitlam,, always received excellent service, but the Coquitlam store Bravo, bravo The best of the best

Nice store at affordable prices, at least the $1600 sofas are made well, and in Canada. Locally…read moredesigned too. Lots of frames to choose from, and curtains on the left. Contemporary style. Some serious eye candy that work here and of course, friendly service. Amex good.

absolutely great experience the worker there was glad i came i had bought a sofa from him Clark was…read morea great worker the basement was weird when i went down there he had a tape outline idkk nonetheless great service would come again

excellent service communication and follow-up Diane W.read more

On July 25th we ordered a rug for our livingroom. We were told it was available and in the Ashley…read morewarehouse. We didn't want to pick it up until Aug 6th, They said fine, no problem. Today is August 6th, our house is torn apart and they don't have our rug available for pickup. They say maybe tomorrow. Just horrible customer service, they could care less once they have our money.

So I was supposed to be getting a couch tomorrow, booked 18 days in advance, I was very excited…read moresince I currently have no couch at all...except I realized that the delivery guys were supposed to have called me, so I called them and guess what? They had no delivery scheduled for me. I contacted the Coquitlam location where I purchased it and was told the salesperson I'd bought it from would call me after her break. That did not happen, instead I got a text from a bot asking if I would now like to schedule my delivery? So I called again and finally got to talk to the salesperson I'd purchased from who said she'd look into it and get back to me. Then received a text asking about another date to schedule it. I said have a manager contact me. After talking with the manager I explained that I live in a high rise with a concierge desk and the elevator must be booked and paid for here in ADVANCE, and on top of that the concierge is only available until 4pm. So now I have to get up tomorrow morning just to explain this last second cancellation and hope that they have elevator availability for the new date. Now I have to hope I'm even allowed to use the elevator that day AND hope that the couch will actually come this time because apparently booking a delivery with Ashley doesn't actually mean anything. What was done to make up for this bs runaround and complete inconvenience? Absolutely nothing. 0 f's given. Do yourself a favour and just go to the brick or somewhere else where they actually know how to keep customers and stay in business. In this economy with places going under and locations closing every time you blink you'd think they would do better. I have a whole place to furnish but I can promise no further furniture will be coming from Ashley.

I see I have a VERY similar review to at least one other person here. We purchased a sectional sofa…read morefrom Muse & Merchant recently, after a long search with lots of in-store testing and speaking to many stores' associates. After the couch arrives we very quickly started to experience some problems. We are not very happy with the couch quality or the customer service. The first issue we noticed was the cushion stuffing. The two corner cushions were clearly much less filled than the rest. They were saggy and deflated from day 1. Within a couple days of receipt we called the store and the rep IMMEDIATELY went into a rehearsed reply that this is not covered by warranty because feather couches need regular maintenance such as weekly flipping. Excuse me, but did you not hear us that we got the couch two days ago? The next issue we experience within the first week or two were the constant feathers poking through the fabric. The feathers they use are very small and the points are really pointy and scratchy, making the couch very uncomfortable. If we don't pick and pull the feathers out every time we sit against one, it's really an unpleasant seat. We started resorting to putting thick blankets under us, defeating the purpose of our beautiful new couch. A tech finally came to look at things and they restuffed our cushions, but he said he couldn't do anything about the feathers because we had already done the right thing and selected a premium fabric with a backing that was designed to prevent feathers from poking through. His advice was to just pick out the feathers that do poke through. We're unsure how that will affect the fabric and the full long term but I suppose we will have to live with it.

I purchased a couch after a long search. It arrived and it was perfect. After a couple of weeks the…read morestuffing was coming out one feather at a time. I sent the store an email with pictures. I had not heard back so I called the sales clerk. She said yes this is normal did you look at the floor model? WTF..... I asked if I can get some of the pillows refilled as they are flat now. She said we would have to see. As you can see the feathers are all over the floor. I won't go back to have them refilled I will take it some where else.

I am surprised that this place has no reviews at all. This is actually a back dated review going…read moreback to 1999 when I renovated the basement suite of my mom's place and decided to live in the basement. I couldn't afford a high end cough and love seat set nor with my constant traffic of friends and lifestyle wanted anything fancy. They made my couch and loveseat which was $700 with taxes. The staff were helpful in working with me, the prices were great, delivery was on time and everything was 100% perfect. I am happy to report that more than 12 years later that the couch has seen a lot of abuse, however, it is still as mint as the day I bought it...minus the tasty smells from friends with B.O. but that is what Fabreeze is for.

Finished product not as expected: warped table tops and wrong colour…read more We were excited to find a place that made custom solid wood pieces, and locally! Unfortunately, we are sadly disappointed with our experience here. When we sat in the showroom and discussed with the salesperson the design of the coffee and end tables, we sat down on the display couch which is the same model as we have in our home. We specified that we were ordering the tables to match the couch and said that our couch legs were espresso (as per their couch on display). The salesperson wrote espresso on the order; however, neglected to offer to show us a colour sample to select from, which would clearly show that their espresso was a different colour. When we received it, not only was the colour wrong, but the table tops were warped. I have photos showing the extensive warping and the colour mismatch. However, Yelp has removed the photos as it is against their guidelines for me to post photos which support my review. I do still have the photos available. They said they would have the builder fix the warping, but that we would have to pay for the restaining of the tables! All in all, the owner, Blair, rectified their errors. They added supports within the tabletops to correct the warping. Although Blair was not present at the time the salesperson took our order, he passes the colour error onto us. Unfortunately when we ordered our tables the salesperson did not have a system in place confirming that we had seen and received a colour sample. Our sign off was simply agreeing to "espresso" written by the salesperson on the quote and invoice. In the end, we paid an additional $168 to have the colour corrected for both of the tables. This amount was more than what was originally quoted to us, as there was no mention of a custom stain charge at the time we placed our order.

After several weeks of searching for a new sofa, we came into Creative Home Furnishings and got a…read morefew ideas. After a couple weeks pass by we are finally ready to make our purchase, a locally made Stylus sectional. The price was a bit better than other places we checked out that sold Stylus. We mainly worked with Garreth, who seemed to be still a little new as he had to go to the boss for some of our questions. No big deal because I'd rather him do that than give us incorrect information. After we we decided on fabric, we were told that the fabric might potentially be on back order. Sure enough, a few days later we get a call indicating that the fabric is on back order and that we would have to wait a few months unless we go for another fabric. We didn't like any of the other fabrics so we decided to wait. When speaking to Garreth over the phone, he did say sometimes the fabric does come in early. I didn't believe it, but to our surprise, the sofa was ready a few weeks before the estimated date they gave us. I'm not sure how much of that is Stylus actually receiving the fabric earlier than expected, or Creative over estimating the date. Maybe both. Either way, we were happy. The only thing I would take a star off on is a little bit of disorganization. We came in twice and made our purchase the second visit. A month later I received a call from the boss asking if we're still interested in the sofa. Well... we already ordered it and at this point, it was well past the date we were notified that it would be on back order. I think she was following up from our first visit, but it should have been noted that we already came back and made the purchase. They also took down both my and my wife's phone number. So every time they called us, they called us twice. We'd be at home and my wife would take the call. Then right after, they would call me. Or they would leave her a voice mail and then call me saying the exact same thing. I don't know, maybe some people prefer that, but it's a bit redundant if we're living in the same household. Overall, the service and quality of product is pretty good here. I would recommend it if you're willing to spend a bit more to get a quality product as all their furniture is solid wood.

Purchased a wing back chair, absolutely gorgeous workmanship, high quality craftsmanship…read more Staff very helpful in helping you customize it to what you in vision it would be. Highly recommend chippendale if you are looking for high quality furniture. Don.

I'm so impressed with the showroom,fantastic handmade and carved local made furniture.Highest…read morequality I've ever seen.

Terrible customer service, they don't take responsibility at all. We bought an expensive curio, and…read morewe signed for the final sale (which is totally fine). But it came with the significant deficiency. When we came back to the store, a rude woman at the counter told us it is not their responsibility and sent us to the manufacturer. In Italy. The manufacturer asks us for the service agreement number which we don't have. A biggest ripp off and no solution from the store

Today I've been there,Antony one of the sale person was awful and angry with all the customer …read more He doesn't have any sense of humanity .

We have been waiting months for a loveseat that goes with the sofa and chair set we purchased in…read moreApril and paid the delivery fee of $250.00 for the items that were in stock. The issue is, they are charging an additional delivery fee of another $250.00 for the love seat when it arrives in June. We have paid for all items, including the love seat that we are patiently waiting for. This additional delivery charge should absolutely be removed from the customer and be delivered free of charge as it is no fault of us, the customer. Scan designs should be thankful customers are patient and pay ahead of time for items they cannot provide at the time of purchase, not charge additional delivery fees. .No return phone calls when we have inquired about this unfair charge .

Selection: Great selection of items for everything you need to have a cozy home. Floor service is…read morefine, with polite and willing to help staff. Value: Competitive prices and intelligent design for the majority of the furniture items. Things get a bit annoying after you order, because of the poor follow up. It takes longtime to get an item from overseas, and even tough there is a promise at ordering that you would be informed about each stage of the delivery, that only happens when you call the store. Once my item was ready for delivery, it came wrapped in a clear plastic, (no box, provided it comes overseas and I wonder how it made it thrugh ships), with no label, in the wrong color. Noticing this, I first told the delivery team, who insured me that the color looked different because the showroom had different lighting. Fair enough, but when you order a white thing, getting black is not about lighting. The clear plastic wrap did not have any label to be presented to me. When I called the store, the "solutions" were not at the table - I got offered to go get the samples and take hole (to what with them, not sure). When I asked if anyone can come with the samples and compare the color, they explained that they are short staffed and no one drives to work (?), interesting, where is the manager, really? So, still waiting for a solution as to how to get the item I ordered, paid for, and waited for over 4 moths just to find out that what they delivered is not what I ordered. Their "make believe" is falling apart, this is not how you attract customers, in fact, the whole way this order has been handled, is not acceptable.

I bought very expensive sofa from Yaletown. A warranty problem happened. This company simply…read morerefused to take care of our concern. They were totally abnoxious. Based on my dealings with them, I predicted they will be out of business within two years. Man, was I right or what?

After a long day of shopping for couches, we came here and found Becky. Unlike every other sales…read moreperson we had encountered throughout the day, she knew the inventory, measurements, and every thing we asked her off the top of her head. Absolutely bent over backward for us and was so knowledgeable and helpful, there was no comparison with any other place we had been shopping. The couch selection was very high quality and we could order exactly what we wanted from limitless samples. Super place, amazing service, smarts, and just lovely quality. Shop at the nearby stores, then come see Becky- you will be amazed!