Bought a top of the line King Size mattress from them, bad purchase…read more It is like sleeping on a rock. Called within a few days and was told it will soften up, just walk on it for a while this is normal ! NO RETURNS OR EXCHANGES . What's funny as I was loading it it didn't look like the floor model and was told it was the same but different color. So it's been over a month and hours of walking on it like they said to do and no difference to the rock hard product from the day we got it. So I guess you get WHERE you buy from. Shop where you don't get hit on the ass and pocket book on the way out. Too bad, the guy was actually a good guy just bad product and policies

My wife and I spent the weekend shopping for a perfect mattress. We went to three different stores…read moreand finally found a mattress we both loved, a Serta iComfort, but it was not cheap and was going to set us back almost $3000. My wifes sister had told her we should check Mr Liquidator but it was too far for us to drive since we live in Vancouver. That said, we decided to drive out there because $3000 is a lot of money, and man are we glad we did. Not only did they have three different iComfort models on display, but they had a massive selection of Beautyrest and Serta for us to try. Our $3000 iComfort was $1799 at Mr Liquidator. But we didnt buy that mattress. We bought a Serta Masterpiece that is like floating on clouds for $800. And Kris the salesman was amazing and super easy to deal with, not pushy at all. We highly recommend this store!

Huge rave! Thank you Matus we had a laundry emergency, and no one was delivering. I emailed matus…read moreand they helped me not only by price matching, better service, and NEXT DAY drop off NEXT DAY!!!! At less then half the price of the delivery of anyone else!! Thank you thank you!! Your service and positive attitude makes us a customer for life!

Not a good experience at all. They had a technician come to try and fix my washing machine but he…read moreactually made it worse. After calling them they took a labor charge off the bill but that wasn't even half the cost. try to find somewhere else if you need appliance repairs done as they just didn't seem to care too much

If you want a place with quality furniture and a store that stands behind it - this is it! Love…read morethese guys!

Expect no after sales service if things don't go right. there are no returns unless you want to pay…read moreabsorbent restocking fees even if there is a stock item that is unopened.

BEWARE of the 10% Admin Fee hidden clause in your purchase. Ordered furniture 3 weeks ago, still…read moredidn't receive any notification of a potential delivery date despite expensive delivery fees. Tried to cancel the order and they wouldn't do it at first. I was told only the store manager could do it, but he was not in the store that day. Told he would call, never did. Called the store to find out that their phone doesn't work anymmore. Told in the store they were having "systems" issues. Finally got a hold of someone in customer care outside of BC to be told that I didn't cancel fast enough and now am being charged a 10% admin fee totalling approx. $600 for furniture that isn't being delivered from a store that doesn't have a working phone line or in-store manager to process customers when they come inside. Disappointed & will never buy from this store again. Looking through the reviews I see I am not the only person scammed.

My wife and I purchased a couch, chair, and ottoman (with warranty) from Ashley Home Store in…read moreAbbotsford. Within a few weeks of the purchase, we noticed that the fabric was fraying. We contacted customer care and were instructed to use a fabric shaver to fix the issue. My wife did as they had said, and it resulted in the fabric tearing and leaving a tear about 3 inches long. We reached out to customer care again, just to be told it wasn't their problem. We went I to the store to speak to the manager. He seemed more than eager to help. We forwarded him the email chain and photos. He assured us that our issue would be corrected. He told us someone would reach out to us in the next few days. We didn't hear from anyone. We contacted the store again and at that time we were told that we would have to pay to fix it ourselves. We told the manager that that was unacceptable and that he needed to make this right. That's when the store went radio silent. They would not return our calls over the next several weeks. My wife decided to call again on a random Saturday morning, and no one answered right away, but a few minutes later, the manager called back. I answered the phone and asked a very simple question, "Where do you want me to leave this furniture? Inside your front door, outside your front door or just out in the parking lot?". The manager hung up. So, we threw a couple of the cushions in my truck, which showed an abundance of fraying and headed to the store so they could see the terrible craftsmanship for themselves. As we walked in the door of Ashley's, the manager started yelling that we needed to leave. He made a complete scene, saying that we had threatened HIM and demanded that we get out or he would call the cops. We eventually did walk out, taking our cushions with us... off to small claims court we go. If I could have left zero stars, I would have.

Went here last week to buy a bedroom suite for my daughter. The service was great, the young lady…read morethat started helping us (1st day and she rocked it) was awesome. She took the time to listen and learn and didn't try to upsell us. Eventually her "boss" (husband actually, so who then really is the boss? ) came and helped her do the final deal. They were more than willing to bargain, I'm a Dutchman, and a bargain is a #1 requirement with me and we worked out a great deal. Turns out "the boss" really was the boss, as he was part owner in the business. I was able to do a great deal with him that saved my daughter a bunch of money. The furniture we chose was locally made of REAL wood, not partial board. It is a very pleasing design and they delivered and set the whole room up too and took away the packaging. If you're looking for new furniture you will not be disappointed, shop local and get personable old fashioned service with a smile and a handshake. Places like Ashley's, Leon's and The Brick haven't got a hope of matching the pleasant experience we had at Fraser Furniture in Abbotsford. Keep your dollars in Canada with small local businesses instead of sending it to the large corporations outside the country !

I was looking for quality furniture at great price. I found it at Fraser furniture. Iove it's…read moreAshley brand Excellent service, will be back for future purchases.

My mom ordered a couch with specific dimensions to ensure it would fit and upon delivery the feet…read moreof the couch were horribly damaged and missing a part on one of the feet and the floors were severely scratched and damaged. I attempted to contact owner Rick MULTIPLE times with no response This is an absolutely disgusting example of poor customer service This guy sells houses too? Couldn't imagine the piss poor job he must do if this is how he handles furniture sales. I'd give no stars if I could

Bought a bed set with Rick. He had the best customer service I have seen before. He took extra care…read moreof everything very quickly. I would definitely come back and buy again and consider other family for their homes.

Had to make an account just to share this awesome story…read more I was in town taking care of my grandparents for a week, and they had a bit of an accident on their sofa cushions (ill spare the details). They really didnt want to get a new sofa since they had it for so long. Guess who was in charge of fixing this problem? Found these guys online and drove down to see if they could help. Who knew there were so many types of foam? A whole store really? I got to sit on a few samples and pick which one I thought was close to what they had. I dropped off the sizes I needed, then headed to the dry cleaners to have the covers cleaned. Heres the part I didn't expect: They took the old foam for recycling! I had to bag it up in tight plastic so it was safe to handle, but apparently it goes through some sort of cleaning process and can be reused in carpet underlay? I thought it was very cool. Anyways, new cushions for them, and i am granddaughter of the year.

My husband and I came in to the store near the end of the day just wanting to pick up a simple bed…read moreframe. The lady who greeted us was friendly and we let her know what we were looking for. She confirmed it was the steel frame we wanted, and then looked at us and said "obviously heavy duty?". Yes, we are not little people, however, comments like this are so ignorant and disrespectful. And then at the counter waiting to pay, there was a plastic container with chicken bones in it, someone's lunch that had been eaten at the counter? She asked a coworker to remove the container and said "we don't want them thinking it's an invitation to eat." We are both shocked at this experience and will likely not return to Sleep Country.