A caring buisness that has always provided my family with quality caring services in a time when it…read moreis most needed. Mike is a good friend and a professional.

Do not go here if you want professional, caring service. My extended family and myself have used…read moreParsons for several years and always received excellent service. NOT NOW! I used them recently for my wonderful husband. They are only interested in money. I had to call them about every detail to ensure that the funeral was going to be held. (I paid them upfront) After payment, NO communication from them!! The day prior to the service, no one had called to make final details, I had to call them, make an appointment to ensure that all was ok. It was at this point that little Miss Priss (she called herself a Funeral Director) informed me that the graveside service for my husband would only have 5 chairs!!! I previously discussed with her that my husband was well liked and there would be a lot of people, around 75 and expected that this many chairs would be provided........WRONG!! When I protested, she just stared at me.......did nothing!!!! My daughter and I had to rush and search and pay for chair rental-this is less than 24 hours before my husband's funeral. Additionally they did not even have his body ready, had not dressed him. I refused to leave Parsons until I saw him dressed and ready to go. We waited for a couple hours. I did not trust them to do this unless I verified it myself. I really dont think they would have taken care of him if I had not insisted. I DO NOT trust this funeral home any longer and will never use them again!! They are nothing but greedy obsessed people only worried about their morning coffee. Very immature and absolutely uncaring in any way. I can't say enoughabout their coldness, Unbelieveable.

The staff is tremendously rude, not the place to go if you want compassion as you mourn your loved…read moreone.

The deceased had made the arrangements; otherwise, I think we would have gone elsewhere. After the…read morearrangements had been made for some time, we were informed we needed to change the time of the service. During the service we were facing a UTV with workmen waiting. This did not contribute to the dignity of the service. At the end of the service an employee thanked us for using Elm Ridge. That was not appropriate. This should have been privately to the person who made the arrangements.

Mausoleum is disgusting. Full of mouse poop. Smells disgusting. They don't care about grieving…read morefamilies.

My father had not lived in Richmond for years but had requested Doan & Mills Funeral Home. The…read morefamily burial plots are in the area. From our first phone call to John at Doan & Mills to the very last detail by the grave site, the staff was amazing. We met with John as a family and and he worked with us through the details. After that meeting we were free to focus on loving family members and remembering who dad was to all of us. We could not have asked for better support through a difficult time. They thought of everything so we did not have to. Thank you Doan & Mills!

Unfortunately, I had needed services from Doan & Mills twice in the last two years. Fortunately,…read moreDoan & Mills were taking care of our family during these difficult times. My MIL first selected Doan & Mills for my FIL's cremation in late 2019. This month, my MIL passed unexpectedly and Doan & Mills were our first choice to handle the arrangements again. The staff were professional and understanding. We chose the barebones package per the deceased wishes and they were respectful of our wishes. They had a lot of options that we could have selected but they were not pushy at all. Everything was managed well and they were clear and communicative. I definitely recommend Doan & Mills if you are looking for such services in the Wayne County area.