Update since last review 4 months ago. Almost immediately after posting my review, I received a…read morecall from Carl. He apologized for the poor communication and said that he would make me 2 sets of keys. He lost the set I left with him, so I gave him the key codes for the 3 keys that he lost and waited. While waiting for the keys, I went camping from April 10-13. During this time, I noticed that several electrical outlets were not working. Upon investigation, I found wires cut that were not reconnected, rendering 5 outlets out of commission. I called Carl and we set up a date for him to pick up the trailer to fix the problem. I asked him to put a junction box under the sink where the electrical repairs would be made as that would be a cleaner, more reliable repair. He kept the trailer for a week, as agreed upon, and delivered it to my storage space on May 4. He brought a single key to the trailer door with him, and said he forgot to grab the other keys (storage bin locks and hitch lock). Again, he apologized and said he would mail them to me. I texted a week later and asked if they were mailed and received no response. I texted again on May 26, and he responded and said they were mailed on May 22. It's June 4 and I still don't have the keys that I have been trying to get since last October. In addition, I just got back from camping again and, although the circuit now works, he did not install the junction box as I requested. He even said that he did when he dropped it off. Finally, and I say finally because I am done trying to resolve any other issues with this company, my air conditioning hasn't worked right since I got the trailer back. They didn't work on the A/C, but they did reseal the roof. It may just be coincidence, but based upon my experience with this company, I wonder if they did something to make it work less efficiently than before. I guarantee that there are better options in the area to get your work done, but if you choose to go with Spencer Janes, be prepared for poor communication, subpar work and lies.

I wish I could give Spencer Janes 10 stars. He kept me updated every step of the way, sent pictures…read morewhen needed, and went above and beyond. Everything I was concerned with was fixed better than I thought was possible and my TT looks almost brand new (she's old, really old so this is amazing). If you need your TT serviced, call and get on the schedule. Honestly, working with him is better customer care AND response time-wise than most dealerships trying to sell a brand new one.

Not very responsive at all just for asking about a quote do not use them the first time when they…read morereplied to me it was great, but there was never any follow up. It's like they went off the grid.

Worked with Zac and had a great experience! He is very knowledgeable and kind! I would highly…read morerecommend his services!

Requested an estimate recently for a new roof. No serious issues present. No storm damage. 15 years…read moreold. 4 bedroom town house. Showed me the square footage which he said he would send with the estimate but never did. $58k-$63k! Told brother in law and contractor friend out of state and they were appalled.

This company uses Indian or Pakistan telemarketers to VIOLATE THE DO NOT CALL LIST to find…read morecustomers. Unethical - YES. In violation of the law - YES. Find someone else for your roofing needs. (I had a call from Install America as well and had their salesman come 150 miles and spend 1/2 day for me to tell him face-to-face about their business practices. Don Kennedy Roof got off lucky.)