I've been in therapy with Maine Spine & Nerve since December. I was in constant pain, and unable to…read moresit or perform normal activities when I first sought care. I thought my only option for relief was surgery of which I had heard dire results. I read about decompression therapy and was relieved to see that there was an alternative to surgery. The doctor's at Maine Spine & Nerve took a thorough physical and oral examination including x-rays. The diagnosis indicated that I was a candidate for decompression therapy. At no time did they guarantee a cure, but given my condition, they had seen others with similar injuries who had relief and returned to normal daily activities after decompression therapy. They did indicate verbally and in writing that I was also responsible for working within their care guidelines in order to maximize the recovery efforts. Today, I am out of pain, able to sit comfortably, returning to a light exercise routine, and starting physical therapy. In closing, I am so thankful that I went this route instead of surgery. Thank you, Dr. Van Ploeg, Dr. Mueller and staff.

Both my husband and I have been patients at Maine Spine & Nerve Institute. My husband for…read more decompression and me for neuropathy. He did spinal injections which did not last more than a month. after NSSD the tingling and pain in his right leg and thigh is gone and has been gone for at least six months. He can do things now that he was unable to perform last spring. I have multiple problems. My first concern was neuropathy and I sought relief through Maine Spine & Nerve. From the get-go, Dr. Vander Ploeg informed me that he could help but because I'd suffered for so many years with this condition, I could expect only partial relief. He said a 40-50% reduction in symptoms and I feel that I achieved at least 60% if not more relief. I also suffer from back pain. I have been referred to orthopedic physicians for injections and physical therapists for physical therapy. I went to an acupuncturist. Nothing helped. Because of the success my husband has experienced, I know that Maine Spine & Nerve will be able to reduce my current pain. Further, some insurances do cover the cost of these treatments. Unfortunately, ours was not one of them. Would I recommend Maine Spine & Nerve to any of my friends? You bet! I already have. You couldn't ask for or find a more friendly, congenial and caring environment. Thank you Dr. V, Dr. Meuller and staff. Elsie and Harold Cebulla

I went to this place and they put 9 needles in my neck. Five stars! They were all very professional…read moreand explained my options, when to expect results, and a short primer on what the possible out comes are. More importantly, they laughed at all my jokes which is important for a person who uses humor as a coping mechanism. I would highly recommend them if you to need a fine needle biopsy of your thyroid... their needles and precision are the best.

For years I was a patient here. It had been good up until 5 years ago. Now, you see a different…read moreperson each time and they only talk about your blood sugars, never about any complications or potential complications. Their attitude verbatim is they don't want to have too many cooks in the kitchen so they push off stuff to your regular doctor. Your regular doctor wants to defer to them as the expert, but Maine Diabetes doesn't want to be liable for any care other than glucose readings. They are a waste of time and money. Go to a specialist who actually specializes in diabetes, not just one factor of diabetes.

I owe the staff at MMC so much love and gratitude for taking care of me for my surgery last…read moreNovember. They all rock from my surgeon to my nursing team. Love them all. Even food service rocked. Still does. Impromptu visit to put me through tests in the morning. So stuck in my room with a view. Lunch was served, per request and it sounded yummy. It was in my room in what seemed like a matter of minutes and looked great. Nothing fancy with the presentation but with COVID they take all the precautions. Let me tell you. That was the best veggie burger and low sodium tomato soup ever. Heart healthy for sure. But yummy. I wish I had ordered more. But Instill have dinner. Thanks for taking care of me again!

I wouldn't even give my experience one star, to be honest. My complaints do not have to do with the…read moremedical care at either the MaineHealth Hospital in Biddeford (late 2025) or Maine Med in Spring 2020. My issues have to do with administrative and billing nightmares. Between my two times at MaineMed facilities, I changed my name legally because of divorce. MaineMed refuses to update that but updated my insurance (with my legal name as of 3.5 years then) and my address but wouldn't update the name change. I have asked them to: 1.) Send bills in the correct name, as I would no longer be paying the bills for someone that doesn't legally exist and 2.) Send me an updated payments against account. It took four months to get that (even though I was promised that it was on its way in a phone call March 6th from a Patient Financial Services person) and it was sent certified mail to the same person who doesn't legally exist. Meanwhile, I have sent two rounds of certified mail to three different MaineHealth offices, including executives. Not one single receipt was sent back to me. (I sent the second set about two weeks ago.) I have told them repeatedly, in writing, that I would not pay on an account that was not legally mine, according to MaineHealth. I did pay some toward the balance, but MaineHealth has responded to NONE of my 12 written outreaches since the beginning of the year. Yet, MaineHealth's Patient Financial Services office has run credit checks on me three times (because the person to whom they address everything doesn't legally exist) and has threatened to send the account to collections, all while taking months to do one part of my request and not honoring any of the others. I also told them, repeatedly, in writing that once these issues were resolved and the name updated, I would send them a check for the balance. I made it clear that not paying the balance was my leverage. It is clear to me that the MaineHealth organization does not actually care about patients, just about money and process. Disgusting organization from an administrative standpoint.

This location is fantastic! From the front desk team, to the nurses, physician and PT. I couldn't…read morebe happier with their customer service and efficiency. I am incredibly thankful to have found them and look forward to working together on a treatment plan!

I come here for my yearly USCG physical. The doctor does many of these physicals for merchant…read moremariners and knows how to fill out the many uscg forms already.

Wound Salvage with Dr. Nguyn: After eight years of…read morestruggling with a chronic wound from a hiking accident, I reached a point of deep depression. I felt that losing my leg was my only path to freedom, so I sought out Maine's only Wound Salvage program, led by Dr. Nguyen, specifically to request an amputation. Instead of confirming my need for surgery, Dr. Nguyen--through her immense knowledge and the leadership of an incredibly dynamic team--found a solution. With humor, passion, and genuine compassion, she healed my wound and, in doing so, gave me back a life I had forgotten. Living with a life-changing physical ailment is a heavy burden. When you meet a doctor and a team who bring warmth to a cold procedure room--offering not just hope, but true healing--words aren't enough to express the gratitude. No gift or amount of Italian or Greek food could ever show what this staff means to me. Dr. Nguyen, Dr. Z, and the entire team at the MMC Wound Salvage program and Maine Medical Center Wound Care are the most authentic, hopeful, and caring medical professionals I have ever encountered. After eight years of endless procedures, my "last hope" became my only path to recovery. In under four weeks, my chronic wound is gone.

Poor customer service with Lydia. She acted like she was in a bad mood and was doing me a favor by…read morescheduling my appointment.

This place is great. I had been suffering all last week with a cold. I was up and feeling miserable…read moreat 6AM Sunday, so I made an appointment with the local AFC Urgent Care for 8:30. I got there at 8:20 and they saw me immediately. I was tested, treated and sent home with a diagnosis in about 30-45 minutes. They even sent an electronic prescription to the local CVS for me, as it turns out I had bronchitis. Everyone at AFC Urgent Care was friendly, polite and professional.

Staff: friendly, helpful, attentive, professional, caring…read more Many of the local healthcare providers associated with a major hospital should study your playbook. They could learn a lot, both professionally, courtesy, and respectfully from the way you treat clients WELL DONE. KEEP UP THE GREAT WORK!!!

Horrible, it's a giant sales gimmick. Some doctors are…read moreespecially rude and inconsiderate. Seems like they train them to be that way now. Dr.Mukai in the family medicine practice is especially pompous, inconsiderate, rude, judgmental and combative. If you tell him it hurts, don't worry, he'll tell you that what you may have doesn't hurt. Worst experience ever, don't pick this guy for your general practitioner ...highly suggest Martin's point or other. They'll also sell you a bunch of goods you do not need, or trap you into months, years of "cures" that are just meant for the hospital to make money, none of which will help you.

This was my first time since moving to Maine from PA that I need to go to the infusion center…read more They were extremely friendly and even though I was early for my appointment, they got me in quickly. Everyone was very professional and helpful.

Helpful, welcoming administrative staff - efficient, trustworthy medical care. Conveniently located…read morethroughout greater Portland; I feel secure; having my healthcare needs within one organization. There are many - Highly sought after providers in the organization - with a vast array of knowledge. My family has been going to Intermed for several decades. I'll never leave.

Careless, uninformed, rude and impatient. They often use the excuse that they are "short staffed",…read morewhich should never be the problem of the patient. My first PCP was fired or quit, they "referred me to another doctor, moving my appoint out 6 months from when my appointment should have been, That doctor left and now I am on my third PCP in under 2 years. On the first visit, no one ever took my medical history, never asked any questions pertaining to the issues I shared (just took notes) and was extremely dismissive and condecending. Don't expect them to spend more than 15 minutes with you. No time to care for the patient when you need to make your patient quota!