Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

I have a 100 year old historic home in Dearborn and wanted to make it shine from top to bottom…read moreafter moving items out and construction work. I also wanted to have only people in the home and neighborhood who would be kind and respectful to the area and my neighbors which can occasionally be an issue here just with companies not used to Dearborn. I am not going to bring people to my neighborhood who make my neighbors and myself feel unsafe after not carefully vetting a lawn-crew once years ago. If someone doesn't like Dearborn, they don't need to hang out here and I will pay someone else. I had seen Dearborn cleaners posts on Instagram and could tell they had a lot of great materials and tools for getting a thorough job done, and would be familiar with old homes. Dearborn was right in the name. I got a very exact quote from the owner who is an involved parent and balances a life of managing a business from home, raising a kid, and managing his insured team of extremely kind cleaners. He's doing a very neat thing here. He performs a really thorough walk through, stays on the job to make sure the cleaners are safe and doing well, and then goes through each part to be certain you are happy and the job was performed to your satisfaction. One of the most impressive things was that they managed to get dried paint spots off of my hardwood upstairs where it had been dried, without damaging the wood at all. The "professional" ;) painters who spilled the paint couldn't even do this. Guys, these are original hardwood floors that have t been refinished in 8 years. I honestly couldn't be happier. They will give you an exact breakdown of what everything costs in advance instead of just guessing how many hours some random subcontractor will spend. They know they have overhead and they know how to manage it. My house looks and smells new at 100 years old. I could say a lot more about the people and the way the company is run. Just really all great. I highly recommend them for a very excellent cleaning and for the safe, ethical (in my opinion.. everyone has theirs).. business model.

Awesome Muslim brother right here who owns this business we recently rented out an apartment and…read morefound out our landlord was a slumlord expecting us to clean ourselves and left the place filthy and almost unlivable I'm able to move my family in today because of the brother who helped sanitize the whole apartment for us he cleaned the walls and even saw how bad it was and worked with our budget....he gave us a fog treatment and other things as well to make this safe for my family thank you bother.....he even recommended us a good carpet cleaner guy as well who comes tomorrow jazak Allah khair brother

DeAnn is the best house cleaner we have ever worked with. Our family trusts her with our home and…read moreshe is dependable, consistent, and a hard worker. We enjoy coming home to a clean home, that smells great, and where things are tidied away. I would reccommend her to my family, friends, and co workers.

DeAnn is excellent! She is efficient, thorough, reliable, and truly cares about doing the job well…read more My home always looks and smells amazing after her work! She is also a pleasure to work with and always flexible and willing to take on additional requests. I strongly recommend her for your home cleaning needs.

Nikos Cleaning Services does an amazing job. They are consistently on time, cleaning is detailed…read moreand they go above and beyond when you need anything extra done. Mostly, they are trustworthy in our home. Excellent service, prices are very fair. We highly recommend Nikos Cleaning Services.

The result of the cleaing was noticeable right away. The apartent felt cleaner and more organized…read more The team did a good job, but it took a bit more time than expected.

This is the one to call, friendly, thorough and reasonable priced. I have told others about her…read morework. She deserves nothing but respect and appreciation. Thank you S.

I am extremely disappointed with the service I received from this cleaning company. After they…read morecleaned my oven, it has never worked properly again. They clearly used the wrong or harsh cleaning products, and ever since then my oven has been nothing but problems. My oven began smoking after the cleaning, takes an extremely long time to preheat, and now there is a gas leak. It has become unsafe to use and is now completely broken. Before the cleaning, I was not experiencing these issues. To make matters worse, the quality of the cleaning itself was unacceptable. The cleaner washed my dishes, but every single dish was still dirty. I had to rewash them myself because they had food residue and were not properly cleaned. It was obvious that little care or attention was given to the job. I trusted this company to professionally clean my home, but instead I was left with a damaged appliance, dirty dishes, and the expense and inconvenience of repairing or replacing my oven. This was supposed to make my life easier, but it created more work and unnecessary stress. Based on my experience, I cannot recommend this company. I hope they take responsibility for the damage and poor service and make this situation right.

This cleaning company is top rate! They go above and beyond with little touches that set them…read moreapart from others!!

outstanding !!! thorough, meticulous, quietly efficient !!!…read moretop to bottom cleanest ever!! recommend very highly!!!

I love the work they did on my house I'm going to have them back every 2 weeks to help me keep up…read moremy house. 10/10 would recommend to my friends and family and the attention to to detail is amazing

Had a "deep cleaning" done and the floors, baseboards and bathroom were still dirty. Tried to blame…read morestains but stains don't wipe off with a damp cloth. Would not recommend

We fully recommend Michigan Maids for your home cleaning needs! Barbara is so easy to work with and…read morethey do an outstanding job of keeping our home clean all year long. We've been lucky enough to have them clean our home for 4 or 5 years now. They come every other week while we're at work and we come home to a clean, dust free, organized, home. It should also be said that their prices are very reasonable. We are very, very happy with Michigan Maids!