I took my external hard drive to get my data recovered. As part of the deal I accept to buy a new…read morehard drive in order to put the recovered files on there. After 4 days of me calling and insisting to be able to know about what was going on with it, I came to pick it up. The result is 120 Euros waste in a really bad quality hard drive with a bit more of half of the data they were suppose to recover, not only that, if I didn`t bring the computer into the store to check it out, the guy was saying that every thing is ready and ok, with out previously warning me what data was missing. Once I take my computer out to check that every thing was working correctly and I realise it was not, I started to argue about why the rest of the data was not there. The person I was arguing with started from saying that it was data that it could not be recovered and then he admit that it was just a matter of more time, and that they were working on it since 4 days ago, what I think is a completely bullshit. It was my last day in the city and I refuse to leave with empty hands so I try to negotiate the prise with them telling them that it wasn't fair that now I have to pay the full prise to a new specialist so I can get all my data back but nothing, they didn't accept any part of responsibility. I really regret that at the end I ended up paying them, I should just have toke my hard drive to an specialist since the beginning and I would have saved me all this stress and head hache. If you want to know more about it please write me Good luck fixing your data

im deeply impressed about media markt. they seem to increase their service quality. really good…read moreadvice, nice people and all of them are very capable. even at the after sales department. its no problem to bring back something you purchased a few days before. last time i wanted to swap my netbook because it had some problems with the keyboard and they just gave me a brand new one. wow! thanks again!

I've only been here to sign up for internet access, but they were incredibly helpful, especially…read morefor someone new in the country that didn't know what they were doing and didn't speak any German. I very well may have been taken advantage of in terms of packages, considering I ended up with a landline, TV, internet, and a mobile plan, but all the prices seemed quite cheap to this American used to the lovely world of Comcast and Verizon.

Besuch am 14.06.2023 Sehr lange Wartezeiten in dieser…read moreFiliale. Absolut unverständlich zumal Mitarbeiter anwesend waren, aber lieber vor der Tür rauchten, bzw. sich die Zeit mit Geplauder mit Kollegen vertrieben, als Kunden zu bedienen. Unser Kundenberater, Samuel, war katastrophal und sehr unprofessionell. Meine Google Bewertung wurde von ihm erstellt und veröffentlich (natürlich mit 5 Sternen). Während unserer Beratung führte er parallel ein privates Gespräch mit seinem Kumpel, um den morgigen freien Tag zu planen. Wir haben fast zwei Jahre lang viel zu viel für einen Partnervertrag bezahlt, den er mit einer günstigeren "Plus Karte" ersetzen wollte. Dies hat er auch getan, aber dieser Partnervertrag wurde niemals gekündigt, obwohl ich mehrmals Vorort nachgehakt und er dies auch bestätigt hatte. Jetzt haben wir insgesamt drei Rufnummern und zahlen und dumm und dämlich. Bitte verlasst euch nicht auf die Aussagen der Mitarbeiter!

Every time I have tried to go to this store I have had a relatively bad experience. This time I had…read morea technical problem with my phone and needed someone to help resolve it. There is a counter where one goes to first identify the problem and then you will be sent to one of the technicians for assistance. Well, there was some woman behind the counter who wasn't wearing anything to identify her as a telekom employee. She spent the whole time I waited talking to one person and not letting the whole growing line of people know what the situation was and how to obtain service. I eventually concluded she must work there but am still unclear. I tried to ask someone else who worked there what I was supposed to do to get service but he just ignored me. It was all very confusing and not well organized. Will not return to this shop.