I called Lowe's for a box of Trex (colored) screws.These are for composite decking. You have to go…read morethrough their AI robotic agent before you can speak to an agent. When I told the AI agent what I wanted, they told me that the screws were in a specific aisle, and the price was lower than quoted on Lowe's website. I went to the store, the man at the pro shop looked them up. He told me that they were out of stock! So he then ordered them for me, from the vendor....Then I asked him if they had any Cedar boards in stock, in 8 feet long... 1x6" and 1x8". He told me the 1" x 6" x 8' Boards were out of stock, but the 1" x 8" x 8' were in stock....He told me that they were in Aisle 51. I went to Aisle 51, they had loads of Cedar boards, in multiple sizes....I picked out the 1" x 8" x 8', then I picked out the 1" x 6" x 8' ones. Yes, they had a bunch of sizes available. Their AI agent sucks...bad information on the screws. Also their Computer System sucks...It doesn't tell the people who are trying to assist customers accurate information.

This store has the worst customer service. Purchased a washer dryer and was told it was in stock…read moreset a delivery date. Text the night before said it would be delivered 1030-130. The morning of the delivery I got another text saying it was out for delivery. 1 pm I called and they said that they didn't have the dryer. After letting them know how I felt about that I received a text that night saying it would be delivered the next day. A text again the morning of the delivery said it would be delivered between 1:30-4:30. I called at 130 and again they said they said it wasn't being delivered as this time they didn't have the washer. I went to the store and spoke with the assistant manager who said if o go back to the appliance section an associate would help me select a different model and he would come back and make sure I got what I was looking for. I was never approached by anyone and the assistant manager never showed up. I had the service desk call him. He shows up I told him I never had any assistance. I canceled my order with them and his attitude was just ok I'll cancel the order. There is just no accountability.

Buyer Beware! I purchased a refrigerator from the local Leesburg, Florida Home Depot on December…read more18th. I was given a delivery date of December 19th. The delivery date was changed to the following day which I had no problem with. I was told that they would be at my house between 7 and 11 AM. I was up at 5:30 in the morning to empty my fridge and get everything ready for them to take it away. At 9:30 I received a text saying that they had changed the date from Saturday, December 20 to Monday, December 22. At that point I canceled the order completely. I followed up in the store and I was told that I would not get my credit $1500 for 5 to 7 days even though I paid with a debit card They were treating it as I had paid with a credit card. I do not recommend the Home Depot to anyone go anywhere else but. Still trying to get my money back.

I did a pick up at 5 pm on Thursday September 18th. One employee was ringing someone up and 3…read moreemployees were standing around behind the counter chatting. They saw me but made no move to acknowledge me. I waited several minutes and the cashier looked at me and asked "pick up?" I said yeah. He said he would be with me after finishing the transaction. He came over and I told him the name on the order when the other 3 employees sprang to action like they were good employees. What a joke! I I were the manager, they would be canned. You don't just ignore the customer, they're the reason you have a job! Will be letting home office in Atlanta know and I'm sure it's all on their store cameras.

Helpful finding products - went in back to find my product request - helped ring up at register and…read moreplaced all products in my trunk - plus got bags of soil and also placed that in trunk --- and was cheerful!!

Service is amazing. Helped with anything I needed. They value opinions and they make sure…read moreeverything went smoothly.

Getting ready to in stall our new title floors Mark was very helpful. I will be so ready to get rid…read moreof our old flooring! I highly recommend this store for your Floor needs!

We have dealt with this company all over the state. We use them for real estate flip projects. Be…read moreaware that they have what they have so grab it if you like it it may not be there tomorrow. Aside from the fact that they sell everything so fast we have no other complaints. The price is definitely right!!!

We had a great experience purchasing a new Tempur-Pedic mattress from Mattress Firm in Leesburg…read more William was helpful and patient and worked with us to get everything we needed. The delivery was on time (within the window) and quickly completed without issues. Thank You William & Mattress Firm! Lynn Davis

This is the first time I've shopped at a mattress store and won't be the last. This is a top-notch…read morestore with the most knowledgeable salespeople ever. There is a large array of mattresses for every budget, and I feel that they are all top quality. If you are at all confused about what kind of mattress to buy they will advise, and genuinely want to please you. They will make sure you purchase exactly what you need, and that you are completely happy with it. No pressure or push to buy anything, and they won't try to upsell you. I am so glad we decided to stop in!

Very helpful staff, beautiful plants and prices are certainly reasonable…read more They also offer a 10% discount for veterans, very nice in appreciation of those who have served our country. A wide assortment of plants which makes this an especially good nursery to visit. Location is also good, only a short trip from Clermont.

Great experience. Sales person answered all my questions, and made excellent recommendations…read more I'm going back!

We purchased a refrigerator yesterday afternoon at the Fruitland Park location....today at 11am,…read moreConnor and Sterling came with our new one...they were amazing getting the old one out and the new one in...they were best delivery persons we have ever dealt with....professional and friendly as well know exactly what they needed to do....in a record amount of time. If we could give them a 10, we would.

I sent a message online after hours to Appliance Direct that my refrigerator had died and I needed…read morea new one. I wanted to verify that they actually deliver on the same day. I hoped they would respond the next day. Imagine my surprise when I received a response at 9:20pm telling me that one of the guys from the closest store to me would contact me in the morning! And they did!! Luis, from the Fruitland Park store, called me about 8:45 but the fridge seemed to be ok. Then at 11am, it stopped woking again, so I called Luis back. He stated that he could get a new refrigerator to me if I could get there before noon. I got there at 11:30, was greeted by Luis and the guys who were working. I told Luis what I was looking for and he immediately showed me several models that fit my needs. I made my choice, paid and was told it would be delivered later in the day. I received a call about an hour later from the installer, stating that I would be his last delivery and gave me a 2-hour window. The installer was a pleasant, professional young man who showed up on time, explained what he was doing and about how long it would take for the fridge to be at the proper temperature, as well as how to run water through the ice and water system before use. He removed the old refrigerator and wished me a cheery farewell. I was very impressed with the service I received. I'll be back in a few months for a new stove and microwave! Thanks guys!!

If you have half a day to wait in line to check out, it's a good way to kill time. I was there on…read morea busy Friday afternoon, I was #10 in line, after the same person was at the register for over 10 minutes (1 cart), Myself and another dumped their stuff and left the store. The line was to the wall at the opposite end of the store at that time. One register only was open, a girl with long red hair was wandering around doing nothing as I've witnessed her doing on other occasions. a young man was stocking so he was at least busy with a task. You have to wonder about management.

Great service ! Thanks so very much. I have been in many places. Awesome prices ! I recommend this…read moreplace !