If there were negative 5 reviews, Frontier would get it right now. This podunk airport should just close. It's suppose to be new. What's the point? All, fly to the regional airport. At least your suitcase would end up where you were traveling to and not back home even after filing a claim with all the right information. I left LAX with a connecting through Denver. Every flight was delayed. My suitcase from Denver did not make it to Mobile, AL. I filled out a claim form and gave them my number, email address, and hotel address. I was informed my suitcase would not arrive until Wed because no other flights were coming from Denver again until Wed.
I received no call so I called yesterday (tues) and customer service informed me my suitcase was being shipped back to CA because they had no other shopping information. And my flight is to AL, what do you mean you don't have any information? It's on my reservation! What happened to the claim I filled out at the Mobile Downtown airport?!
I called Frontier customer service and the agent Jenelyn Paglinawan gave me the FedEx tracking number to change the address. I called FedEx and they said only the shipper can do that. Then Jenelyn said I should call Mobile Downtown front desk. The front desk told me they couldn't do anything because the bag is in Denver and that I should call Denver. I call Denver and no one picks up.
I call customer service again and ask to speak to the manager. It's Jenelyn again. Instead of routing me to a manager as requested she tells me the address has been corrected and my bag should arrive in AL at 10:30am today (wed). I get an incident report via email. 190723-001059
So yesterday (tues night) I go on the FedEx website. My bag is STILL going home to CA by 10:30am not AL where I will be until Friday.
Well played Jenelyn, well played. Frontier, what are you going to do about your employees in Mobile, AL Denver and Jenelyn the customer service rep?
It's 90 degrees here with 80% humidity. It's Wed and I am still in the clothes I arrived in on Monday.
If you can't handle your bags you might as well let us carry on without a fee or allow us to carry on period. It's what I always do until I was forced to fly with you to Mobile, AL.
Oh it gets better, the ladies at Frontier at this airport tells me I will be reimbursed up to $100 for feminine toiletries. Um, you lost my suitcase WITH MY CLOTHES IN IT. And now it's getting shipped home where I AM NOT.
Comedy Central, I hope you are reading this review. Someone should do a skit on this because it is beyond funny at this point. read more