Bill is the man, stop reading this review and take your phone to him right now…read more I've fixed my family/friend/client devices here regularly for 3 years and his work is always perfect. His prices are excellent. He is honest and will do what he can to save you money every single time. Can you get your screen fixed for $5 cheaper in a sketchy messy little booth on the 4th floor of some mall in Richmond or Metrotown? Yeah you can, but you are gonna regret it. I'll be taking my devices to Phone ER for as long as I live in the lower mainland.

Bill at Phone-ER is a miracle worker! I dropped my Samsung Galaxy 22+ in the ocean and it stopped…read moreworking but Bill was able to fix it! Saved my life. He was so quick, thorough, experienced and kind. And very economical. Best possible service. No other company was even willing to try to repair my phone.

Great service, great prices. I was in need to get my phone fixed urgently and they fixed it in 30…read moreminutes! The owner goes above and beyond. Thank you so much Mobile Zone, may God bless you!!

I bought an "adoro" phone for my wife, it has large keys and good features for a senior. They…read moresigned me up for a "Chtr" service provider which is very good. The problem is that I have been into Mobile Zone three times for help with issues with the phone. First time they told me the phone is basic and I need to upgrade? Our son fixed it for us. Second time they said I should go along to London Drugs as they are the agents?. The guy at LD fixed it with a smile for free. Third time this week we were having trouble charging so I went in for a new battery and was told this is an old phone batteries not available and I can get a new one for$150. My wife uses this maybe 4 times per month as it's her emergency phone for when she is out alone and it's not an old phone. I went over to another phone shop and got the phone fixed no problem.

I went in the other day for an issue I had with my phone and Rayan was so helpful. I checked with 3…read moreother places and his price was by far the best. He walked me through the whole process and fixed the issue right away. Thank you, Rayan!!

Had a broken camera and Rayan fixed it same day for an incredible price. Such a nice guy too. I…read morewould highly recommend stopping by if you have any phone repair needs. And the turnaround time was so fast, exceeded my expectation! 10/10

Do not buy a cell phone from this store. I bought a brand…read morenew Samsung from them to replace my old iPhone. They could not make it work. They upsold me another new Samsung phone and they could not make that phone work. I asked for my money back and they said they only do exchanges. So now I'm stuck with a new cell phone that doesn't work. The place is a complete scam.

Waste of money and time , heck of service given . Before I had a broke. Screen…read more NOW It heats up like an oven , drains battery like crazy , and even proximity sensor is shit Thanks again for the heck amount of bill too . Cheers here u go , idk why these don't have an option for 0 STAR

One of several cell phone repair/accessory shops in Crystal Mall…read more Parking is available in the Crystal parkade underneath the building. The place is pretty full of clutter, other than the customer area. Looks like someone ransacked the place. The guy there was friendly. No complaints. Got my screen protector installed in minutes. This guy is good. It only took a couple of minutes, and the installation was pretty much perfect. Not a single bubble or dust speck, and nice and centred.

Good customer service, and fair. This will be my go-to place from now on for phone issuesread more

Over the past year I've had a few issues with my phone. My experience with Gurus began after my son…read moreslammed the car door on my phone. I actually had a business trip the next day and they were able to replace the screen within 30 minutes of me calling. Since then I've had a few other issues and they have consistently been reliable, speedy, and just really nice to deal with. They have a number of second-hand phones for sale as well and I believe the pricing on them was pretty solid for those who are more budget conscious.

Thanks Syed the repair for the battery charge port is successful and the Tempered glass makes the…read moreSamsung look brand new, hope to do business with you soon

Came in to pick up some phone accessories. One of many stores in this part of Crystal Mall…read more Parking is available in the circular lot below the mall. One thing to note is that the hours are shorter than the rest of the mall. Staff were friendly and helpful. Found what I needed and was out in minutes.

We got our 2 pads repaired and the guys did a professional job. They are very knowledgeable,…read more friendly and professional. I had my phone repaired by these guys a few years ago and they did a great job. I would highly recommend them!

I do not recommend anyone going there to repair their cellphone screens. My brother cracked his…read moreiPhone 6s screen and the man working there charged him $50. I then crack my screen only a month later and the man working there charged me $45 with a screen protector. Only 3 weeks later my screen cracks again I go back and he says it'll cost me $65 dollars... I was so surprised. I told him he had charged me $45 earlier and he said he did not, he would never. He was in fact changing the prices up because he charged another customer $65 rather then $50 while I was in the shop. The employees change the price depending on how people interact with them which is absolutely ridiculous.

Brought my severely (crush) damaged cell phone in to see about possible repairs. Turned out that it…read morewas damaged WAY beyond repair. Tech showed me the damage and explained what had happened..very patient and knowledgeable guy. I didn't want another new phone so asked about any re-conditioned phones..he had a couple on hand and explained the features of both. Bought one. Nice place to deal with. Not pushy at all. Would have no hesitation in recommending this place if you are in need of repairs.

He fixed my daughter's iphone 11 broken screen. Price was the lowest but the service is the best…read more The screen was working perfect but after about 2 months, touch did not work. He promptly replace the screen again at no charge, no question asked. Great service and he stands beind his work. Highly recommended for any phone repair work. Thank you!

I went to replace the battery. I turns out that the…read moremotherboard was damaged. They spent 1 hour, changing screens & testing. They made the phone work anyway. But they charge me just for battery replacement! Out off this world! Highly recommendable. Guillermo F.